Poor communication and unreliable. I contacted them to clean a carpet in my condo and set up a time and date. I cleaned out my office, disconnected computers, etc to be ready for them. They were supposed to arrive at 8am. When no one was here by 9am, I reached out and got a message that there was van trouble, and they would show up around lunchtime.Later, I got a text that they were on their way and would arrive in 30 mins. 90 minutes later, still no show. I reached out again and was told that they had arrived at my complex, decided that they did not have the right equipment and left. No one contacted me , although I was told that they had 'sent a text' I never got one. I had received the text that they were on their way so they clearly had the correct number.
When I asked about next steps, I was told that they could reschedule for the next week (this was Friday) but it would cost me MORE money than I was quoted because they needed a portable unit. I made it clear in my directions that I lived in a complex, gave my unit number, and even discussed how to locate the building. If there were questions about what would be needed, this should have been discussed beforehand. After keeping me waiting all day, to be told that not only would they not be showing up, it would cost more to reschedule is completely unacceptable. I ended up going to Lowes and renting a portable steam cleaner myself. Would not recommend this company due to poor customer service. read more