I am a rental property manager and property owner. I have worked with cleaning companies for many…read moreyears. Never in my life have I seen such unprofessional behavior. After purchasing a Living Social voucher I immediately followed the instructions to redeem it. After over a month I still had not received a return phone call or email. I called Living Social who offered to refund my money. I wanted the work done. The company then changed their policy on redemption. The voucher itself stated to call to redeem the voucher. After a month they changed the instructions so that you had to email them. We did this.Then, their phone message stated that they had five slots left in May. Their site stated that they did not have sufficient staff to redeem the vouchers in a timely fashion. They stated that they were hiring to fulfill the vouchers. Why did they sell over 100 vouchers if they could not fulfill their obligations? After writing and calling them many times, they first booked us and then cancelled us because they stated there was a discrepancy in the number of times that we called them. WHAT???? I received an email that leads me to believe I have been discriminated against. They referenced my mother's cancer. Their email was quite unprofessional and I will post it on several servers. They have changed their name many, many times in a short period of time. Their website indicates that they were Diamond Cleaning Services. Read those reviews.I will stop at nothing to bring the truth out about the way this company treats people. First they book a date and confirm and then cancel it. I invite Yelp to review this letter and our records on the number of calls made in an attempt to get this company to honor its obligation. I am nothing short of appalled at their behavior and the fact that they have wasted our time and money and not fulfilled their obligations. Cancelling a voucher because you don't agree with the number of times we called you (there are records) and taking a pot shot referencing a family member's cancer (we told them we needed the cleaning because of this) is beyond tactless. Other property owners have called me and told me that this person went to the Bahamas after selling a voucher that expired in June. If ONE call in over a month had been returned I would feel differently, but having us wait over a month and finding a ridiculous excuse to cancel is not going to fly. I just hope that I can keep up with their name changes. Threatened me with having me charged with criminal threatening because we told her we would go to the Attorney General's office regarding her non-fulfillment. She thinks the AG does not handle consumer complaints. (They have an entire division devoted to it.). Threatened to sue me for slander if I posted this experience. Truth is an absolute defense to slander.Said that I was running a scheme! I paid HER money yet by wanting her to do her job I am engaged in a scheme. Clearly, the most troubling letter I have read on so many levels. Needs to get educated about customer service and the law. Update:I just received a copy of a voice mail wherein this individual states that she was indeed on her honeymoon and lost every single voice mail to her business during the week or so she was there. Since she mentioned nothing about this to me before, she apparently can't keep her stories straight. In sum, I cannot believe she cancelled a voucher because she accused me of lying about my reason for wanting my house cleaned and the number of times I called her, but I now discover that she lost all the voice mails to her business while on her honeymoon. After being told we needed cleaning because of mother's cancer, wrote, "What kind of daughter are you?" when she thought voucher was for my house not mothers. She then questioned the very existence of a mother, even though that name is on the voucher. So, she does not understand concept of vouchers as a gift and feels entitled to judge the worthiness of your cleaning request. Long story short: without even speaking to me she booked the appointment and then revoked it because of the discrepancies in the reason for cleaning and the fact that she does not think mother exists. NO attempt to resolve situation in a rational, decent manner. Not one phone call to me This company wasted my time and money, which I still have not had refunded. Owner admitted on her site that she did not have sufficient employees to meet the demands of the vouchers sold. Why sell vouchers you know you can't service?

I have used Diamond Shine since before they WERE Diamond Shine. This business has grown for a…read morereason. The staff is friendly and courteous. They are more efficient than a chain of cleaning services because they are willing to tailor their service to what you want. When I had a chain service, they had a particular order and way they cleaned. When I hired Alexa, I told her that (for example) my office often looks like a hurricane hit it. Such is the nature of my work from home. A mess, but a mess that makes sense to me. Her staff knows that there are certain times a year they leave my desk alone (even though it looks terrible and they would fix it) because I need it JUST LIKE THAT. They always focus on the things that are important to me -- I HATE cleaning my floors, so they always do those. They are good with my dogs, and sometimes my dogs don't make that the easiest thing. You must be very clear about what you expect and what you want, and you will get it. Her prices are reasonable. I would also add that she is flexible on schedules in emergencies. When I found out the Friday before Thanksgiving that I had to host Thanksgiving, she moved heaven and earth to come give my house another cleaning even though it was not my scheduled week. As her staff grows, she becomes more able to do things like that.

I was very happy with not only the quick response time for the quote, but also the work. Ashley was…read moreefficient and worked very hard to clean my carpets. I highly recommend hiring them for your cleaning needs, especially with the prices they have!

Karla has been taking great care of my house cleaning needs for the past 3 years. Absolutely…read morereliable, trustworthy and meticulous at her job! I highly recommend her!

I couldn't ask for a better service! I hired Cleaning Plus to do a deep cleaning at my house after…read morewe remodeled, they did an excellent job, I thought I was going to see dust for a year but after Karla came in with her crew, it's all gone! Thank you for the great service, I highly recommended them!

Cannot say enough great things! They now do a monthly cleaning of my home and leave it sparkling…read moreeach time. Staff is so kind and considerate. Just love them!!!

I was looking for a cleaning service to help my parents. My father is just finishing up major…read morechemotherapy and t cell transplant, doctors said the main floor of the house needed a deeper than normal clean. With my father in the hospital, things were overwhelming for my mother and I wanted to take away some of the burden. Pro Master Facility Solutions were very professional, easy to work with, and easy to schedule. The girl that came out, called to confirm, and texted on the way when there was an accident on the highway. She did an amazing job and took all the stress of cleaning away from my mother so she can focus on other things for my father.

I would absolutely not recommend this cleaning service. We were charged a large amount of money for…read morea new build, deep clean and there were tons of places where construction dust was piled up on the doors and baseboards--even after we were told that there was a major focus on baseboards. They didn't even vacuum in one of the bedrooms or wipe down the coffee maker despite throwing a business card on the dirty drip cup. My gut said not to work with them again but a neighbor recommended them so I wanted to give her the benefit of the doubt. We tried one weekly cleaning with them after this and they once again were extraordinarily late and immediately sat down to each lunch for a while before starting the job. They charged a premium for the cleaning and went so far as to say if they had to make a bed, it would be an extra $5 per bed. They didn't wash the floor and rushed through the cleaning so much that they scratched a brand new mirror and then laughed when the issue was brought to their attention. I have to replace the mirror at my cost, but am happy that they didn't do more extreme damage as they don't work with integrity. If you do proceed to work with them, be sure to inspect your house immediately after they leave which likely won't be when they tell you as both times we used them, they were extraordinarily late to start so I couldn't be present when they finished. It was a very expensive and disappointing experience to work with this service.

Sandra and her team have been cleaning my house for the past 5 years. My husband and I had just…read morebuilt a new home in Georgetown and being new to the area I was at a loss for where to turn. I found them on Angies list. We had interviewed several companies but chose Paradise Touch because of Sandra. I immediately felt that she was trustworthy and very professional. Five years later, I can honestly say that they have become family to me. For anyone that has ever had a contractor in their home you understand the hesitation to leave them alone in your home. The fear of things missing, or just the intrusiveness can be a very unsettling feeling. You don't have to worry with Sandra and her "girls". I trust them more than some family members! I have no reservations about recommending them to anyone. The are the Best I have ever worked with.

I use Henry's Cleaning Service on all my Big Commercial Construction jobs. There on time and don't…read moreleave til the job is 100%. When I hand over the job to my client I know I'm handing them a job that is not only built perfect but 100% clean and ready for their staff. Thanks Henry's Team for making my job that much easier and always keeping my sites clean..

The professional cleaners from Henry's Cleaners which I refer to as super women, are the real deal…read more They show up in uniform and are friendly but all business. They take their task seriously and they deep clean. I have a larger home with multiple levels. The team showed up in their commercial vans ready to tackle our messy home. They vacuumed and dusted every corner and the hard wood and counters shined. They got behind appliances on counters and my bathrooms looked and smelled brand new. The windows were even sparkling. They were very efficient, professional cleaners that are proud of their business and good at what they do. I have had other cleaners before, and worry about many things (breaking items, trusting people in my house, and will they do a great job). The family members of Henry's Cleaning blew away all my concerns as they went over the top. They are very conscientious and treat you and your home like part of their family. I can't wait for them to due their next cleaning in 2 weeks!

I have a property in Lowell, hired Raquel's team to restore my house back to normal again…read more I say restore because it was a horror movie. My tenants were there for 10 years leaving not just a mountain of trash behind but it look like the house has never been cleaned before. I can't begin to tell you how much work that took for my house that once was beautiful, to start to go back to its roots again. Massive work done by Maria and Mariza. Wow wow and wow. You won't regret it. Thanks BRAVO! job well done Beyond my expectations

I love BRAVO CLEANING SERVICES. I have been a customer for many years and can't say enough about…read moretheir service. They are trustworthy, exceptional cleaning is done and whatever you want is done. They go into detail and do a superb job. I am a fussy person and they always fulfill my expectations. Thank you BRAVO CLEANING SERVICES.

Had a last minute need for cleaning my commercial hall in Beverly and not only were they responsive…read morebut we just got the best cleaning I've ever had hired. I am excited to have officially found my cleaning service almost want to gatekeep but also want these guys to do great. Ask for Carlos or Jumaria they are a power team. Thank you guys!

4js is the best cleaning service out there in the northshore area ! they are on time, quick, and…read moresuper reliable. My house and Commercial work space are always neat after 4js come by!