Our experience was very similar to the review by Tarana. Company will not return calls or emails…read more Tried to resolve amicably but they would not respond. Filed complaint with the DCP and they also did not respond to the DCP, they appear to not be licensed, others should file with the DCP as well. Reviews on BBB show similar scamming complaints.They have other small claims against them, and judicial cases, and appear to have not appeared to court in many cases.

Even after my last review two weeks ago, Fireplace Pros hasn't contacted me to resolve the…read moresituation. At this point, I don't want them to finish the job; I want my money back. They are being sued in small claims court in New Britain for a similar case. I'm currently trying to resolve this amicably, without going to court. Since they're not responding to my calls and emails, I'm forced to make this public. I also hope to prevent a similar situation from happening to others.

Excellent work and a very knowledgeable team that helped us refine and install our new wood stove…read more Kevin helped us decide on scope of project and Luis guided us each step of the installation so we would be aware of everything they were doing.

Kevin and his team definitely knocked it out of the park with the exceptional chimney stack…read morereplacement they did for us. Huge job handled professionally and timely. They were careful and courteous start to finish. Kevin was very good about communicating what the process would look like keeping me posted regularly. Minor hiccups with weather but otherwise would highly recommend these guys for small or large work.

Not sure whom other customers have talked to, but if I could give 6 stars to Fireside Supply I…read moredefinitely would! Joe was amazing and so incredibly helpful! Our Harman stove decided to stop working two days ago right before 20 degree weather! He walked my husband through possible troubleshooting issues, demonstrated with an actual stove in the store and allowed him to videotape his explanations! I have seen no other company do this at no charge! My husband came home, did everything Joe told him and sure enough we were up running again. Thank you Fireside!

DO NOT recommend fireside supply. Bought a stove three years ago and have had nothing but problems…read moreand been very un happy with the customer service and owner. There was an excuse for everything and they do not stand behind there products or customers.

Great people The Oner is fantastic. I recommend it to everybody. Good service. The first time he…read moreheld me to installation with my pellet stove and all he gave me a good price with the pallet

Shout out to Phelps and Sons as they sold me a Quadrafire 1200! 20 years ago and been buying…read morepellets and having service my stove is second to none. I recently had my chimney replaced and found that my pellet stove had rocks drop in and around my pellet stove and called the chimney company who said they experienced pellet stove people come out and found they were clueless and had to come out a second time and while they sat there the stove was making a terrible noise they were googling and telling me that stove should be replaced as I had to tell where the problem was as they did not get all the rocks out of the back of the pellet stove and I had to show them how to get there and would not disconnect the stove from the Flue so they did the best they can. End result was the stove did not work and was constantly shutting down. I called Phelp and sons and explained this to them and they sent Jake over and and he disconnected the stove and pulled it for inspection and spent 3 hours cleaning and found the back blower motor was completely clog with rocks and soot and tried to fix and tested and ended up replacing it and now my pellet stove is working like it's brand new and I am the happiest customer and will not let anyone touch unless it Phelps and Sons as they are the true professionals. So don't let chimney people tell you they are knowledgeable on pellet stoves and stick with people that you can trust which is Phelps and sons. I would only recommend that you only have pellet stoves service by Phelps and Sons and also for the cleanings as well and I buy my pellets only from them.

Hired GMT Home Services for boiler liner replacement and deep cleaning the fireplace and boiler…read moreexhaust channels. They provided quality service and was very curteous. Price was very reasonable. Would recommend GMT Home Services to anybody needing service that aligns with their line of work.

GMT did an absolutely amazing job restoring my chimney. The transformation was incredible and the…read morequality of the workmanship truly stood out. The crew was professional, courteous, meticulous, and clearly very experienced. They treated my home with care, kept everything clean, and paid attention to every detail. It is refreshing to work with a company that takes such pride in their craft. I am very pleased with the results and would highly recommend GMT to anyone needing chimney work done.

I have a direct vent gas stove I use for heating (note the stove came with the house when I bought…read moreit so I had nothing on it except the name brand which is a Jotul). My stove's fan was making a loud noise this past winter so I called around to find someone who could come out and look at it and replace it. Either nobody would respond to my calls or wouldn't look at it because they didn't install it. One of those people gave me Hot Spot Stoves & Mechanical phone number. Jesse responded immediately. He came out looked at it and to my relief was able to order a new fan and install it. Jesse is very professional and a very nice person. I am very thankful I found this company and will use them for my annual cleaning. I highly recommend this company!

They were on time and fixed my gas fireplace while hooking it up to a remote with no issues . Clean…read moreon time and reasonable .

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

Great local business with meticulous service. Just had our unit serviced for regular maintenance…read moreand the young man who came was very professional, very conscientious of the space he was working in and efficient. Highly recommend!

Jimmy & the crew did a great job sealing up my rv roof. Will gladly recommend him for any job.read more

I hired Jimmy to repair my chimney he an helper did a fantastic job from start to finish /hard…read moreworking guys /they were very reasonable /i am going to hire him to do other things as well had a lot of compliments/my chimney never looked so good Thanks for giving me peace of mind so no water will ruin my home /they worked so hard to get it done asap. I would highly recommend them to everyone highly Dorie

Sales person lied to me and told me people in RI can't burn coal because of "atmospheric…read moreconditions" that "put the fires out" and that anthracite ash is poisonous and I'd need a permit to dispose of it. Uh, no. If it wasn't a straight up lie so I'd buy a pellet stove, it's pure ignorance. If you don't know just say so. Don't make stuff up. I patiently listened to the guy try to sell me a pellet stove, then a pellet furnace, even after I clearly stated I wanted something that didn't require electricity...which I reminded him of after the furnace pitch to which he replied "just get a generator." I was gonna buy their last coal stove but no thanks. Not listening to me=no sale. I went to Fuel & Flame instead bc If they don't know something they say so, or find out, and they do not attempt to blow smoke up (you know where) or sell me crap I don't want. 3 stars because they did have the damper I needed, and the store is neat, well lit, and stocked to the ceiling with pellet stuff (if that's your bag, man.) Staff is friendly, at least. I guess the "atmospheric conditions" just weren't right for me to give 5 stars.

Not sure what happened to this business but I ordered pellets and pre paid for 2 pallets. Waited…read moreseveral weeks, had to call multiple times only to be told "Sam" the delivery man would call. He never returned any calls and I was never provided clarity on delivery after several months, all while they held my $750 pre payment. Now I have been waiting for my refund to be issued and was promised it would be mailed last week, and it still has not arrived a week later. If I do not receive the refund I will have to pursue it through the AG's office