Our experience with New Departures travel proved to be somewhat frustrating. We were planning a trip to Rome, and since we were not at all familiar with Italy we consulted New Departures. We found that our communication wasn't always answered in a timely fashion, but continued to work with them anyway. We were told that we would get better pricing if they put our hotel, airport transportation and tour together in a package. We were amazed at the price and when we asked to have it broken down into individual components, we were told it wasn't possible to do so. Everything they arranged was satisfactory except for the price. Following our trip, we did our own investigation of prices from some of the companies we had used and feel that we were really taken advantage of in regard to what we we were charged. I guess it was our own fault, but we feel that New Departures really wasn't totally honest in their dealings. Perhaps they could have told us that a cab from the airport to Rome for 40 euros was an option instead of the pricey Mercedes mini-bus. In short, we didn't receive a good value or open and honest dealings. read more