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    New Creation Foundation

    5.0 (1 review)
    Open • Open 24 hours

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    10 months ago

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    Oceans Behavioral Health

    Oceans Behavioral Health

    (4 reviews)

    The entire place is filthy. Feces, urine on chairs and floor not cleaned for hours. Rooms,…read morebathrooms are filthy. Feces all over my toilet seat. scummy dirty shower. nurses and tech are rude, loud and spend more time on their phones than watching patients. Saw several patients fall and get hurt due to negligence. DO NOT PUT YOUR LOVED ONES HERE!!!

    MISTREATMENT. SEXUAL ASSAULT. DENIED MEDICAL TREATMENT. NEGLIGENCE. I was admitted here last year…read morefor 10 days. this was the worst experience I have ever had in my life. I was admitted with a broken leg that was broke 2 days before being admitted. I had a full leg brace, crutches and was on pain medications. Before they put me in with the rest of the patients I had to remove the brace and give up my crutches. Hospital ER Physician had instructed me not to put any weight on my leg nor remove the brace and see an orthoptic Doctor as soon as possible. So no brace and no crutches. I was given on over sized wheel chair to get around. My arms could barely reach both sides of the chair at the same time. The room I was given was at the very end of the hall. I was not given my pain medication as prescribed my the ER Physician that I saw two days prior. I had major back surgery less than a year from this time. So I was in pain with the broken leg and my back from trying to wheel myself down the hallway every time it was meal time or to attend a class or watch TV. I was also SEXUALLY ASSAULTED by another patient on several occasions. Nurses and Techs had to come in my room some times several times to remove the man out of my room. He would tell me things he was going to do to me while I was screaming for help. This happened at all hours day and night. I could not sleep. I was scared to death for my safety. They would drag him out of my room fighting with him. He physically put his hands on me once. They told me and a family member on the 2nd day I was there that someone would be at my door to make sure he did not come back. The 2 nights after that there was somebody at my door. But then the tech was off and nobody watched out of me. I woke up a few times with him standing on the side of my bed once exposing his genitals to me. After this happened I requested to leave and was told no but I was in fear for my life. I was then told he was under 24 hour supervision. That was a joke. He harassed me in the TV room/eating area. They watched him turn his chair and stair at me. He came to the table I was eating at and smashed my food with his hands. I had two other male patients jump up to try and protect me. This continued my entire stay. The techs sit around and make jokes and text back in forth laughing at the patients. Which was very unprofessional. The nurses were a joke. I had a bright red infection with fever on my leg. Two nurses came to look at it, and they acted like it was nothing. It was very painful, on top of the pain from my broken leg. The infection was diagnosed by a MEDICAL PHYSICAN after I was released. Upon my discharge I requested a meeting with the CEO. Only to show up and him not be there. I met with the Assistant to the CEO. He took notes and said they would be in touch. Never heard back. I spoke to the Grievance Officer twice and left message after message. My messages went unanswered as I later found out she was on medical leave. Two months later I was told she was no longer employed there. Finally got someone's attention and was instructed to write a letter to them with everything that happed to me. The exact same information I provided to the CEO Assistant a few days after I was discharged. I received a letter from them requesting time for them to investigate. Waited a few months never heard or received anything from them. I called two weeks ago and the CEO Assistant stated their findings would be mailed to me by the end of the week. Two weeks later never received anything. Called him and left a message. Call not returned. i Called again today and he laughed it off stating he forgot and that they could not find anything in the investigation. What I experienced and witnessed while I was in this facility was horrible. I requested medical assistance and was told they are not that kind of hospital. I requested EMS and was refused. They do not care about the patients they are legally entrusted with. I intentionally left out "NAMES" but will follow up as soon as I can obtain LEGAL COUNSEL. OCEANS BEHAVIORAL HOSPITAL DOES NOT EVEN DESERVE A SINGLE STAR RATING BUT THE SYSTEM WILL NOT ALLOW A ZERO.

    Discovery Point Retreat - Dining area

    Discovery Point Retreat

    (21 reviews)

    The problem with finding a quality rehabilitation facility is the reviews are not something most…read morepeople want to advertise themselves affiliated with. The biggest issue I have amongst many with the Ennis location, is the fact that I initially went for 8 day detox only. During my stay, I had requested to continue the program to the full 30 days. Months after I left, I received a whopping bill for the denied time I was there - that's a huge bill. My insurance denied my request to continue care and nobody ever told me. They just let me stay and kept billing me without my knowledge or consent. Oh yeah- also, the facility is full of black mold.

    I am writing this review so other families are warned…read more My 20-year-old son was admitted to Discovery Point Retreat in Ennis following a suicide attempt and substance abuse issues. While under their care, he suffered a seizure and was taken to the hospital. We were never notified, despite being listed as his parents and emergency contacts. After returning from the hospital, Discovery Point did not provide a discharge plan, medication guidance, seizure instructions, or parent communication. Instead, my son was dropped off at a gas station and effectively abandoned. We only learned what had happened after picking him up ourselves. A employee at the facility later acknowledged to us that what occurred was wrong and should not have happened. We were told the situation had been escalated internally to supervisors, and that a new administrator had recently taken over the Ennis location. We were further told that these unsafe discharge practices were tied to changes under this new administration and that similar incidents had occurred previously. We repeatedly contacted leadership at both the Ennis and Waxahachie locations seeking explanation or help. No one has taken responsibility. No one has followed up. Reading recent reviews, it is deeply disturbing to see nearly identical stories involving medical emergencies, lack of family notification, unsafe discharges, and abandonment. This appears to be a pattern, not an isolated incident. Due to the seriousness of what occurred, we are contacting the Texas Attorney General's Office, the Ellis County District Attorney's Office, the Better Business Bureau, our insurance provider, News channels and legal counsel. What happened here is not just unprofessional, it is dangerous. If this has happened to you or your loved one and you are reading this, please consider reporting it to the appropriate authorities so this does not continue happening to vulnerable people. Feel free to contact me if you need help reporting john at proudarts dot com If your loved one is suicidal, detoxing, medically unstable, or in crisis, do not trust this facility. What happened to my son could have ended tragically.

    Vertava Health Texas - The Treehouse kitchen team prepares healthy meals and snacks based on each patient's dietary needs.

    Vertava Health Texas

    (8 reviews)

    The staff at the Treehouse is extremely client oriented. From the moment I arrived, everyone up to…read morethe CEO Vinny shared as much information possible to help me learn tools to stay clean. I will be forever grateful to everyone at this facility. I recommend this facility to any person that wants to learn tools and put in the work to find a new way to live. The treatment team (and it was a team including a medical professional for med management, therapist for mental health, addiction counselor, case manager, and nursing staff) worked tirelessly to ensure I received all the support I needed to start my recovery journey. The curriculum is the best I ever had at treatment. Choices of morning meditations, DBT, CBT, Trauma Therapy, Art Therapy, Music Therapy, Yoga, Wilderness training and then treats, as long as you were participating in therapy, such as horse back riding and zipline. The staff is there to ensure you focus on therapy. I was shocked they cleaned the rooms and did your laundry for you. The food was good with multiple choices including an amazing salad bar. I was there to change my life and found the tools desperately needed. This was not a resort but I wasnt there to vacation. I was there to change my life and did.

    This center has an amazing facility that makes your stay feel as Texas as it gets. They helped me…read moreso much that I have recommended multiple friends who were struggling and needed a team or professionals that could help them get back on track. Joey,Jessica,Julee, stormy, Robby,Bobby are just a few of the staff I can say when I needed help, they would drop what they were doing and had an open door policy. Shae at the PHP level also was so amazing! But I have to give this warning, the program director JON, is very difficult to deal with. I know I can only speak foe myself but I have also heard from multiple people how he doesn't really seem to care about his clients that PAY to come there. He doesn't seem so out anymore effort into writing updates for your insurance company and he is vey judgmental as him not being an addict/alcoholic himself. But other than him I love Vertava!

    Elements Luxury Recovery

    Elements Luxury Recovery

    (2 reviews)

    Lakewood

    Elements is hands down one of the best options for sober living in Dallas. The house is clean,…read morewell-run, and the support is consistent without feeling overbearing. If you're looking for luxury sober living in Dallas, this place really delivers on both comfort and structure.

    This is hands down the best Sober Living I have ever seen. The house itself is amazing. Large…read moreprivate rooms with huge TV's, queen beds with all new mattresses and high thread count linens. Only the best. That's how they do it at Elements. From the Breville espresso maker to the grand piano in the living room, or the putting green out back and egg smoker on the deck. And it's situated in the warm niche neighborhood of Lakewood, right in Swiss Avenue in the heart of Dallas. The area is like a small borough in NYC, where you can see the beautiful skyline as you walk to anywhere you need to go, like trendy and quality restaurants, spa treatments, haircuts, banks, even the gym which they provide memberships for clients. Location is important because it puts residents in close proximity to a ton of people in recovery, and different recovery meetings nearby. There are several A.A., NA, Dharma, and SMART recovery meetings nearby, and weekly they have an NA meeting and a Dharma recovery meeting at the house which are both excellent and well attended. But the really precious thing about Elements is the people. The residents are all highly motivated towards recovery and supportive of one another. The house manager is vigilant and committed to keeping residents on track. Drug testing weekly and breathalyzers every night. He also coordinates and participates in community service events like feeding the homeless. The Sober Coach is one of the best in the country. He is instrumental in reframing the situation as it applies to each individual and their long term recovery goals. He helps with relationships and communication with loved ones and advocates for the residents. He leads outreach ventures eg to maximum security prisons and includes residents in these outings. The Life Coach is one of the smartest people I've ever met. She helps residents with everything from the simple tasks of linking bank accounts where they need to go, to formalizing and updating their resumes and doing interview prep. And all of them are networked all over DFW and can get the resident in front of of exactly the right people to achieve their objectives. I've seen residents come through here and transform their lives for the better, improving their relationships, education, and career opportunities. It's a beautiful thing to see the positive transformation that occurs during a resident's time at Elements and working with the team. Highest rating. I could not endorse more emphatically. Five Stars. I sincerely appreciate this place, these people, and what they do.

    New Creation Foundation - nonprofit - Updated October 2026

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