Johnny and Kelly are 1st Class!Johnny came out and checked out the existing conditions and made…read morerecommendations of what type of system to install. Kelly was on top of scheduling, change request, and billing. The Crew did an amazing installation and clean up. I would recommend them to anyone in need of chimney inspection, cleaning, and/or gas log installation.

My gas fireplace stopped functioning. Johnny came out and determined that the remote needed…read morereplacing. The only problem was that the manufacturer was no longer in business. He researched it and found a replacement on Amazon for me. I ordered it and voila - it worked. Thanks so much Johnny and 1st Class - now I know why your company is called First Class

I wanted to share a positive experience we had with Fireplace Freddie. They reviewed an assessment…read morefrom our home inspector and broke it down into clear, tangible pieces of work that actually mattered for us: repairing old masonry, cleaning out the chimney, and fixing internal mechanisms so the fireplace could be safely usable again. They were respectful of our time, highly communicative, and flexible to our needs throughout the process. The crew worked quickly and efficiently, and they were friendly, professional, and easy to talk to. They took the time to explain what they were doing and why, which made the entire process easy to understand and reassuring. Pricing felt fair for both the scope and the custom nature of the work. We'd absolutely work with Fireplace Freddie again and would recommend them without hesitation.

Having a very positive experience. It's not handyman cheap, but they are pros. Sincere and…read moreresponsible and courteous and seem to really care about the details. They worked with my schedule and have been very quiet for construction work.

Poli Estradada from Eco Grizzly did an absolutely phenomenal job. He came out and repaired all…read morethree of our fireplaces, identified and stopped multiple gas leaks, and made sure everything was safe and working perfectly before he left. He was professional, knowledgeable, and took the time to explain what was going on and what needed to be done. You can tell he genuinely cares about doing the job the right way, not just the fast way. If you're dealing with fireplace issues, gas leaks, or want peace of mind knowing the work is done safely and correctly, I highly recommend Poli and Eco Grizzly. Outstanding service from start to finish.

Appreciated the follow up from the team. They worked quickly to address the issue i had. Great to…read moresee a small business that prides itself on great customer service.

Highly Recommended!! Loved these guys! Chimney Sweep Bill in Santa Clarita were efficient, with no…read moreupsell. They were thoroughly professional & friendly. They even gave me tips on the best way to care for my chimney, and important info the best woods to choose, what to look for, and how to shop for it. I'll be using them again as needed!

Bill has visited us three times now always a happy visit while work is good. I appreciate the…read moreeducation on what needs to be done and what doesn't need to be done. Very good value for the service.

Since I was not able to delete my prior review II'll write a new f/up…read more Jason T. showed a lot of integrity and due diligence in the f/up interactions I had with him. He went above and beyond to confirm the recommendations and ended up addending a report in regards to my fireplace inspection. He confirmed with another expert that it would be safe to repair rather than replace my entire fireplace, without compromising safety. I understands Jason's close attention to detail when it comes to fireplaces. But it took a lot effort on his part to help ensure that my particular fireplace could be managed with repairs only. Thank you Jason, I appreciate your expertise and willingness to listen. Thanks again.

Jason was very helpful about finding out info on my fireplace. He was professional and on time. He…read moresent a written report in a timely manner and explained everything to us about what he found. Would definitely recommend him

Danny is amazing. He knows everything about fireplaces. He is professional, kind, and will answer…read moreevery question you have. He converted our wood burning fireplace to gas and fixed the cover on the chimney itself that was rusted. I designed the new fireplace with sand, driftwood and pebbles. He let me arrange it alongside him and listened to every detail I wanted. I'm so appreciative. Him and his colleague even helped me move something really heavy. Wonderful company. Thank you, Mr. Chimney Sweep!

I have 3 fireplaces, including an original masonry fireplace from the 1930s, that hadn't been used…read morein years. I called DannyLee to arrange an inspection and see if any work needed to be done before I lit fires in them. I am so glad I did. DannyLee was honest and communicative during the entire process. He clearly explained what needed to be done and what my options were. The final project included cleaning two of the fireplaces, a complete reline of the masonry fireplace, repairing/bringing the crowns up to code, and adding rain caps and a fan. Additionally, I had him and Rudy install gas log sets in all three fireplaces and glass doors on two of them. I was especially impressed by their professionalism: for the masonry reline, they actually built a 'clean room' to protect the rest of our home from the dust and debris! The work required several visits, and both DannyLee and Rudy were consistently friendly, courteous, and professional. Even with the extensive amount of work performed, the pricing was very fair. I can't recommend them highly enough.

So happy to have found Fireplace 911. Starting with Linda (my first point of phone contact), to…read moreRenzo (owner), and Jorge (technician) - communication was excellent, as was attention to detail and cleanliness. This was for a rental property with new tenants scheduled to do a walk-through and sign lease agreement in a few days. After two months of repairs and improvements, I thought everything was ready to go - until I started taking photos and realized the gas-log fireplaces were in need of cleaning and resetting. In a bit of a panic, I turned to Yelp (as owners of my previous fireplace maintenance company had retired) and chose Fireplace 911 - in part due to their positive online reviews, and also to help support a local business. I could not have asked for a better experience and will continue to call upon Fireplace 911 going forward. Thank you so much for fitting me in, and to Jorge for doing an excellent job.

Updated Review: 5 Stars UPDATE (Editing my original review…read moreafter service completion): I am officially updating my review because FirePlace 911 truly went above and beyond to make things right. After my initial scheduling frustrations, the business owner, Renzo, personally stepped in. He called me immediately after the job was finished and apologized sincerely multiple times for the previous communication issues. The Results: The actual work performed was fantastic. They completed a full refurbishment that included: - Deep Cleaning: Both the chimney and the fireplace are spotless. - Aesthetic Upgrades: They repainted the interior, making it look brand new. - Smart Functionality: They installed new parts and integrated a wall switch system. Now, as long as the pilot light is on, I can start a fire with a simple flick of a switch. Incredibly convenient for my tenants. The finishing quality is top-tier. Seeing the final product and experiencing Renzo's commitment to customer satisfaction completely changed my perspective. It's rare to find a business that takes feedback this seriously and delivers such high-quality craftsmanship. I now highly recommend FirePlace 911 to anyone needing fireplace experts. Thank you again for the hard work, Renzo! ------------------------------------------- Original Post - Rating: (1/10) I am incredibly disappointed with the lack of professionalism and total disregard for my time shown by Fireplace911. Initially, I was happy to be flexible. We had a Tuesday appointment that they needed to reschedule due to a technician's family emergency. I completely understand that life happens and was happy to accommodate them. However, the experience went downhill quickly from there: * Reschedule #1: We moved the appointment to Friday at 11:00 AM. * Reschedule #2: On the day of, they requested to move the 11:00 AM slot to 2:00 PM. I agreed. * The No-Show: They failed to arrive at 2:00 PM and did not show up until 5:00 PM. This was not just a personal inconvenience; this was for an investment property with a tenant waiting. Because of this company's poor time management and lack of communication, I was forced to apologize repeatedly to my tenant for the delay. There is a fine line between a genuine emergency and simple laziness. Changing a time twice and then showing up three hours late for the second window is unacceptable in a professional setting. I highly recommend looking elsewhere for your fireplace needs.

I ended up hiring the chimney brothers to take care of my new gas log set install, they were on…read moretime. Did a great job and left my home cleaner than before!! I had a bad experience with a different chimney company at my mother in laws home, so I was first hesitant about having this service done. But Joseph arrived and I just knew I made the right choice, he was so patient explained the whole process and I felt very sure and had ease of mind with him. He came back a week later with the logs and finished the install very quickly. I hope this review reaches all of you guys! I'm so happy with my new gas log set and can't wait for a chilly evening to enjoy it! Don't forget to ask for Joseph! He's the best! Great value! Great service!

Chimney Brothers are fantastic! Joseph came out to our house for a consultation and about a week…read morelater was back to install a new gas system with ceramic logs that was 1,000 times better than the existing system. He was super professional, courteous and performed excellent, clean work. We are beyond thrilled with the results. Thank you guys!

Came out to look at our chimney, told us our chimney was fine and usable. However, in asking…read morequestions about problem areas I noticed inside our chimney, which he missed, our chimney was then deemed unusable. He went on our roof to inspect the chimney and removed a temporary cover, dropped it over the side of our home. When I mentioned the cover is used to keep insects and rain from falling through, he said he'd be back to replace it. After he promised a quote with the different options, he stopped responding. I followed up a few times and he forgot who we were and asked me to send photos of our chimney so he could remember. I tried to follow up with him again and was ghosted by him. While he seems responsive at first, I think our chimney may have been an issue he's never seen before and didn't have experience with. I recommend using a more experienced company and one that's more responsive.

Had a great experience with Michael. Was able to get an appointment quickly to have my chimney…read moreinspected and cleaned before moving into our new place. Michael is incredibly knowledgeable about all things fireplace and chimney. He also gave some great recommendations on updating the fireplace to make the whole room look better. Would definitely recommend.

We recently purchased a home and during our inspection were told the part we needed was virtually…read moreimpossible to source -- and that we'd likely need to replace the entire chimney. After connecting with the company on Yelp, I sent over the full inspection report ahead of the appointment. Before even arriving, Joseph had already reviewed everything thoroughly and came prepared with thoughtful answers to all of our questions. When access issues prevented him from completing the inspection on the first visit, he promptly returned the following week to finish the assessment without hesitation. Not only was he able to track down the replacement part, but he ultimately saved us a ton of money by avoiding a full chimney replacement. He returned the following week to complete the repair, and the entire experience was seamless from start to finish. Joseph was honest, responsive, incredibly kind, and professional throughout the entire process. He cleaned up carefully after the work was completed and made what initially felt like a very stressful situation feel manageable. We would absolutely work with him again and highly recommend him to anyone looking for trustworthy chimney or fireplace work. Great value and great service.

Great company. Our technician, Joseph, was thorough and explained everything clearly. They did an…read moreexcellent job, took care to protect the area around the fireplace, and cleaned up completely once the work was finished. I highly recommend their service.