Bought carpeting for three areas of our home; upstairs, master bedroom and basement. The first…read moreinstallation date was pushed back because of a scheduling mistake. When the installer did show up, he only had enough carpet for the upstairs and master bedroom. This was a Tuesday. We were told the carpet missed the shipment and would be in on Thursday but no one was available to install it until the following Monday. Monday comes and the installer comes but does not have enough of the carpet so we have to wait another four days to get the last two stairs and landing installed. I voiced my frustration with the Wausau manager and told him that they were losing customers from all of this and he said quote "that really makes me want to bend over backwards for you when you're throwing that at me." Being a manager, I assumed he was being genuine but was quickly told by himself that he was being sarcastic. Very inappropriate customer service skills for management. Price was great. Installation was great. Management is terrible, so hopefully you don't need to speak with them. I did speak with corporate about this manager and they were extremely helpful. It just shouldn't have gotten that far.

DING DING DING!! WE FINALLY HAVE A WINNER! This is the place my husband and I decided on to buy and…read moreinstall our new flooring. They were actually NICE to us compared to the other flooring stores. LOL But yeah, they said they could get pretty much anything we wanted and if we found it cheaper somewhere else..they would beat it! Jason was the Sales guy that helped us and he actually went to Menards on his own time to find out exactly what we were looking for and the price! GO HERE!! They will treat you with respect!

Terrible company, would not recommend them to anyone. They under estimated the work that needed to…read morebe done, unprofessional and provide terrible customer service. The installer that Menomonie Flooring Center contracted was the worst. Was not prepared, unprofessional and left a mess throughout the house.

We went to many places before settling on Cathy and crew at Carpets Plus by Design. They were very…read moreknowledgeable and patient as they worked with two people who weren't exactly sure what they wanted. There was absolutely no sales pressure. We picked out gorgeous hickory wood and just had the entire first floor of our home done (plus a bit of tile in the sun porch) It is beautiful! The price was extremely reasonable and the work took exactly as much time as we were told. We waited a long time to do this and we are beyond happy with the result.

Very outgoing and willing to do what it takes to ensure your satisfaction. When we had our…read moremudrooms flooring installed by a 'professional', it did not go how we had planned. However the stations team at Carpets Plus by Design came to our rescue and redid the floor. It is absolutely stunning, and we couldn't be happier. Just recently, we purchased a carpet remnant for the guest bedroom, and had them bind it for us. It was completed quickly and we were able to put it in the room sooner than we anticipated. The color that they helped us pick out perfectly complemented the room. Thank you

Wow. Just wow. Russell Zimmerman has serious issues and Imma pray for him…read more Last week, my husband and I stopped in to Nationwide based on a recommendation from our contractor. We already had flooring in mind and they had the exact style we wanted. The store is incredibly small so the 3 customers in the store working with salespeople made me feel like a sardine stuffed in an undersized tin can. Anywho...one of the salespeople found a moment and really that's all we needed her for since we knew exactly what we wanted. We showed her what it was and asked for a quick estimate based on the overall area of our kitchen (which is obviously an overshot based on cabinets and whatnot). She gave us the estimate and set up a time to come out and do exact measurement for a more accurate quote. Great. The gal showed up for the measurements, took them and was on her way in a timely manner. 5 days later we received the email with the estimate based upon her measurements. As I'm looking over the estimate I see that it's higher than the original "over-estimate" based on the total area. I also see her original note says the price is 6.50/sf and the new "official" estimate now has a price of 7.75/sf. Naturally I reply to the email questioning this information and asking for an explanation for the discrepancy. I wondered if I was dealing with inexperience, a con job or just a lack of communication. Wellllll...moments after sending my reply email, I get a call from Russ, who introduces himself as the owner. Great! I am about to get an intelligent explanation and gain some understanding! No. Not at all. Russ straight up just started demeaning me, asking me "How long have you professionally installed flooring?" What?! I immediately put him on speaker phone (since I couldn't finish a sentence) so my husband could hear this man. We stared at each other, eyes and mouths wide open. He literally went on and on, around and around, basically saying the same thing again and again and yet not explaining the discrepancy. Within 2 sentences of my call, I absolutely knew we would NEVER give our business to this company. He may be used to scamming innocent unknowing folks, but I am not one to take it without question lying down. No Sir. Not today or any day Russell Zimmerman. I have kept my personal opinions on Holly (the lady that helped us) out of this thus far, but from meeting her in the store I had doubts on her experience and I felt uneasy about her knowledge (or lack thereof). My husband and I both wondered after our initial meeting in the store if she had been drinking...seriously...she reeked of booze, but I was willing to shrug that off and told myself maybe she was chewing some weird gum that was causing the smell. But either way, she did not leave me feeling confident or sure of any part of the situation. I honestly wondered if she even knew how to measure. I guess my intuition was spot on and I should have moved on after 1st walking into that store. Anyways...I wish you luck should you choose to give these folks your hard-earned money. At the very least, check your numbers. All my best to all of you. God bless.

I have been to this store countless times to take samples home and find the right tile because I am…read moresuper indecisive, and every time I go there, they are very welcoming and very cool with customers taking samples home. We felt really good about doing business with them. Would highly recommend them!

He doesn't use steam cleaning equipment so temper your expectations accordingly. I appreciate the…read moresignificant amount of time he spent on our carpets (5.5 hours) but once the carpet dried, they did not look as good as I hoped they would. The process also did not deodorize very well. I am debating now if I need another company to come in to redo our bedrooms.

Tom is a nice guy with reasonable pricing, but just being completely honest, and I'm quite…read moredissapointed, particularly after reading reviews of how good he was. The machine he uses is an extractor, not a steam cleaner (as shown on his website) looked like an old rug doctor. The stains did not come out in multiple areas, and was soaking wet (like squish through your toes wet) when done. 2 days later my bedroom is damp, I mean the entire bedroom, bed linens etc all damp and after coming home from work, house stank so bad we had to open the windows, so deodorizing? Yeah, no. Not at all. Just like the old rug doctors that no one cleaned, it added odor, didn't take it out.

Unbelievable, wonderful job by Mike at MF Hardwood Flooring today. A few hours work that would have…read moretaken us days or weeks and left our floors with burns and who knows... professional, clean, personable, honest, reasonable. The pictures of the old floor don't do it justice-- red paint, glue, mold, pet scratches. Looks brand new now. I'm flabbergasted at how great this job is!

The company owner is the technician he really knows his business!! He put in hardwood for my house…read morean I will say that it looks amazing. The guys name is Mike and he is friendly and knowledgeable about what he does!! He is also very competitively priced. Great job man

Kennedy and the young man with him were very polite and considerate. They were very professional…read moreand knew what they were doing. We are very satisfied with how our carpets turned out. Thank you Kennedy and friend.

I just had Dan and Julie over to clean my carpets again, and it was an all-around great experience…read more We have a lot of traffic at our house; human, canine and feline. They get rid of the dirt and the smells. They even removed a nail polish stain from my light tan carpet! The pre-treat and enzyme solution options work so well. Dan and Juile are very thorough and professional, at the same time friendly and considerate. They are a local, family-owned business that I recommend to friends at church, work, and play. Tell them what you're looking for and they'll take care of you!

Great job on my carpet cleaning today, set up appointment with ease…read more On time and very professional and friendly team member.

We had kept our tile cleaned but after 20 years it needed a good deep cleaning. Tim was quick to…read morerespond and was so easy to work with. We had about 500 sq feet and now It all looks looks brand new. I'd highly recommend them.