1. A & F Flooring

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Ellsworth, WI

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A & F Flooring

5.0 (1 review)
Open • 10:00 am - 5:00 pm

Services - A & F Flooring

Carpet installation

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6 years ago

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Empire Today

Empire Today

(105 reviews)

Looking at the overall rating here and some of the negative comments folks have posted, I have to…read morewonder if we are talking about the same company. My experience with Empire Today was very positive. I reached out to a number of companies and went with Empire Today because they had a short wait time, a good selection of products, and the price was within the budget I set based on my research. The salesperson they sent out, Bill was great. He was knowledgeable about their products and the process, gave me a heads up about the need to change products after the installation team inspects the floor, and was extremely responsive throughout. We did have to go with a different product after the floor was inspected, but once that was sorted, everything went smoothly and we were very happy with the result. The only thing I would have like to have seen done differently is that it would have been nice if the measurements to ensure that the floor was level enough for certain products could have been done during the sales visit. But compared to my past experiences of putting down flooring myself, or buying the material myself and having a handyman do it, this was so much quicker and easier. And compared to other flooring companies and other home improvement companies I've worked with the communication was far better than I expected.

I hired Empire Carpet to install new carpeting in my basement…read more The subs they used to install my carpets stole my credit card information and used my card to send money overseas. It was a brand new credit card and the only people to have handled the card are the installer and myself. Fortunately, my credit card company coveed the charges but when I reported this to Empire, they apparently did an investigation without any input from me and decided no fraud occured and closed the ticket (without telling me). EMPIRE IS STILL USING THE SUBS and this is a warning to anyone in the Twin Cities area that Empire DOES NOT CARE they are using criminals to install their carpet. Think twice before you buy from them.

A & F Flooring - flooring - Updated October 2026

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