UPDATE: I added three stars because the owner apologized and gave me a full refund which I greatly appreciate. She stated, "I am both mortified by the fact that occurred and will be instilling hair nets to be used moving forward, and saddened to hear they were not enjoyed. [...] This is a transitionary phase and we have just acquired our first team, so there is a learning curve that will be occurring as we progress. However, we take hygiene practices very seriously, so this is by no means ok."
Unfortunately, I did not have a great experience and I cannot recommend this bakery. Two months ago, I put in an order for 3 dozen decorative sugar cookies for my 10-year high school reunion. I noted that my high school colors are black and gold, but other than that, I allowed for creative freedom. I picked up the cookies on the morning of my reunion and upon opening the box, I was hit with a wave of dissapointment. The cookies did not look visually appealing, and while there were small hints of gold, an unaesthetic shade of brown was used to pass as gold on a lot of the cookies. It honestly looked like they were done in a rush and not given much thought. I bought 36 cookies for a reunion with over 100 people in attendance, and by the end of the night there were still over 10 cookies remaining. Furthermore, many people who ate a cookie ate a few bites and then left the remaining part of the cookie laying around. They were not liked.
To make matters worse, while one of my former classmates was eating the cookie I had just handed him, he took a bite and paused before pulling a long piece of hair out of his mouth. I felt so disgusted and embarrased. By this point, I had handed out over 20 cookies, and the only person who ate a cookie in front of me found a hair. I shudder when I think about the possibiltiy that others probably found hair in their cookies as well.
I would not order from here again nor would I recommend this bakery to others. I'm sad that I spent so much money on something that let me down so bad, but it was a learning experience. read more