1. Neurospice Beauty

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Sparks, NV

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Neurospice Beauty

5.0 (1 review)
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Electrolysis

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8 months ago

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Amy Y.

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I have to say... coming from California, this is by faaaar the cleanest tanning salon I've been to…read more The tanning staff, owner are all amazing. Always super helpful, friendly and it makes me feel like I'm family. Trust me when I say, you want to tan here! They're remodeling and it's already looking so gorgeous!!!!!!

Terrible business…read more My wife signed up for a 3-month trial membership and loved the place. Towards the end of her trial, she asked the front desk person what happens at the end of 3 months. The person told her that the membership would end. On my wife's last visit, she asked the front desk person again what would happen, and they told her that the membership would expire and end. Well...that was not true. I was looking over our finances, and I noticed a charge from Sunsation, and they have now been billing us for 5 months past our 3-month trial. My wife called and asked if they could cancel the membership and the person said she could not. You have to come in person and cancel the membership (so customer-friendly, I know). My wife asked if she could email and cancel that way, and the person said she doesn't think the business has an email (later, we found out they do have an email). My wife asked if she could email and cancel that way, and the person said she doesn't think the business has an email (later, we found out they do have an email). So she wrote a letter and went in to cancel, but the manager was not in, so she was told she would have to come back. I finally called today to help my frustrated wife and thankfully they agreed to cancel our membserhip without us having to come in. At this point, they have stolen over $1000 from us, and all they could tell me is that I should pay attention more to bills and make sure I read the contract I sign. Here's a tip. Just be honest with people and build a business that takes care of people and doesn't play games like this. They told my wife twice that the membership would expire, and when she signed the contract, they should have told her that the 3-month contract auto-renews unless you come in and cancel. Terrible business. They don't care about people. Just want the money out of your pocket and it's your problem if you are too trusting. DO NOT SUPPORT THIS BUSINESS.

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