I had a small crack at the top of my iPhone screen and took it in to get the screen replaced. They…read moreasked for payment upfront. I was hesitant but thought since it was in the ghetto, people probably take off without paying so I went ahead and paid with cash. After an hour of watching him struggle with my phone, he hands me my phone and I leave. I get in my car and nothing worked. I go back in and the tech acted surprised to see me. By this point, I was upset so I just told him to get it fixed and I went back to wait in my car. About 20 minutes later he came out to my car. I had my window down from smoking a cigarette and he hands me my phone and said, "it's fixed." I tell him to wait while I examine my phone and of course, nothing worked. I hand him the phone again and he went back inside. 30 minutes later he comes out and tells me he needs more time to fix my phone and asked me to return tomorrow afternoon. I said no, just give me my phone and I'll take it somewhere else. He pleaded with me and said his manager was on his way over to help him fix my phone and promised me that the phone would be fixed by 7:30 PM the latest. BIG MISTAKE! I arrived back at the shop at 7:25. As I entered the store i can see that the manager has another phone screen attached to my red iPhone. He tells me that the home button is broken and they are attempting to somehow install the digital home screen button on my phone. Confused and at a lost for words, I asked why are you doing that? Just fix it. The manager, a Nigerian dude proceeded to tell me he cannot fix the broken home button that I broke and I stopped him and told him, No. My phone was working just fine when I brought it in. I told him to put my phone back together and return my money. He got aggressive and said I was not getting a refund after all the time they spent on my phone. I laughted and told him he was crazy because I brought in a working phone and i am not leaving with a broken phone. He then got out from behind the service stand and tried to fight me. I didn't have any way to call for help so I went outside and stopped a lady walking by to call the police for me and the manager ran up and locked the doors. With all the ICE protesting happening, the police never showed up so I drove to the police station and filed a theft report. See you in court.

Great communication, work got done in less than 30 minutes and was by far the most affordable…read moreoption I found.

I had a broken iPad screen. Called and within 20 minutes was onsite picking up the iPad and had it…read morefixed a few days later. Great Service, Quick.

Repaired my phone and my life in record time! Couldn't live without these folks. Thank you so much…read more In all aspects from price to service to time, you excelled.

I never write reviews but we were referred to this store because they specialize in fixing iPads,…read moredamage caused by 11 year old boys. Danny was stellar in both customer service and ultimately fixing the issue! Bravo Danny, our son Leo thanks you!!

Cory replaced my wife's battery on a phone that's requires lifting the screen. He avoided cracking…read morethe screen which I heard was a possibility. Saved me $150. I went back later when my power cord would no longer plug into the USB port. For no charge, Nathaniel was able to clean the port on the spot for no charge. Totally impressed with their work. Keeping me from getting a new phone.

I waked in was greeted by August originally he was able to Check me out he even called me when my…read morewatch was finished great customer service, to my unfortunate surprise fasely the other employe was there to attend me when I got there for the second time I wasn't greeted but look of being annoying not only that but before I could say anything he immediately raised his tone & said "The slip where's the purchase slip" super super aggressively & rushing through the steps to rest the calibration he didn't even explain it right after I thanked him for his service he looked away got back on his cellphone would have been 10 out of 10 service but unfortunately I wasn't too happy about how i was treated at fixology will be coming back because the repair was outstanding

We went to get service done on 12/21/2025 costumer service was awful to say the least. Fasila, if I…read moream getting the name right was who "helped us" giving us a terrible attitude right from the beginning. Once we picked our item up, August helped us which made our experience way better. If you are looking to get good service on a meaningful piece, do not bring it here, even as a first time customer, their attitude was so bad that I felt as if my item (which has been in my family for decades) was going to be disrespected and treated with the same lack of care as our initial interaction with Fasila was. You are better of going someplace else.

My experience could not have been better. I came at opening time to get my iPhone battery replaced…read more I got taken care of immediately, and the job was completed within 45 minutes. The phone works fine now. There's a spacious waiting area with armchairs, free WiFi, and a space where kids can play. What more could we ask for?

This place is fantastic. I've checked with the other phone repair places in the area and this one…read moreis the most competitive price wise and they are super fast. Great service and Scott and Ryan are FANTASTIC!! Scott is super willing to explain any repairs needed and any repairs they recommend. Never put money into something that you don't know why. Scott is super helpful with this. I do have IT knowledge and all that they were recommending was right on track. It's so hard to find honest repair places it feels like. I have worked with these people for years and they are my go to. The inside of their store is clean and smells good. It is wheelchair accessible, has seating, TV, and drinks. They also sell computers and those are pretty well priced too and pretty new which come with a 90 day warranty. I have bought a (few) laptops from them and they are flawless. Older business laptops so they have the nicer features and faster performance with great build quality. All around great place and I highly recommend. Btw, something else I saw in a review about this place regarding them "paying for 5-Star reviews with store credit": They offer you 10 dollars of in store credit for accessories if you would leave a review based on how your experience was. That, at least for me, has been the experience every time. They don't ask for 5-Stars but rather reviews so they (and other people) can know how they are doing. Just thought I would address that because saying they are paying for 5-star reviews is false.

The young man who works in Eden Prairie is very kind, patient, and efficient! I always refer other…read morepeople to the shop too. He deserves a raise as he is usually by himself.

Leila was extremely helpful and knowledgeable. She helped replace screen protectors efficiently and…read moregave us lots of additional information that was awesome.

I've worked with NTI for the last few years, and they are awesome! Helpful, professional, and…read moreprompt. Highly recommend.

When we decided to upgrade to quick books multi user we had problems with our network connection…read more Intuit spent several hours and could not fix it. We called Ryan to help us out, he and his team worked on it right away and got it working flawlessly within a very short time. These guys are the best. He also accessed our network security and gave us several great ideas to help us be more secure on the internet.