They are a serious pain. But unless you live in an area where AT&T Uverse is available, what other…read moreoptions do you have? Unless you want to pay more for a la carte cable and internet from different providers for much more money....you have no choice. The sales people are fine. I haven't had real issues with the install contractors, besides being told when setting up my service that there is no installation or activation fee, and then they require that you pay them when they do the installation and activation. I *think* it is credited later to your account....but tell people that, for Chrissakes. Their service is regularly spotty or completely disrupted...most often when the weather is calm and clear and there are no reported outages. WTF, mate?! Our OnDemand stopped working for 3 months....we were just told to keep rebooting our modem. Which didn't work. But....what other choice do you have?

Turned in my equipment 3 weeks prior to deploying out of the country. I try to make a final…read moreadjustment payment on my remaining balance I had up to the point of the day I turned in my equipment and kept getting hassled. They couldn't give me a balance amount until after 2 days I left the country (mind you I've turned in the equipment already and notified them of my disconnect which they were fine with). Now lady on the phone wants me to wait til after I leave the country, send me a bill to an address I don't have, and then pay it off then. I just simply guessed out an amount to pay on since they couldn't do crap for me until after I leave. Oh another thing, the 20min wait on the phone to talk to a representative giving off fake enthusiasm and then being transferred over to another department. But before she transferred me she wanted to know if she provided great customer service... WTF? You provided me with no help whatsoever! The nerve to even ask... I just say "yes" just to keep the process moving. Now I'm being transferred and only to wait another 20mins, then finally speaking to another rep with the same fake enthusiasm is classic too. C'mon now, this is 2011, and times have changed, cut the crap and let's be real here.... Most of your clients aren't dummies and its kind of offensive when you make it sound so obvious.... Seriously, Insight Comm makes up part of the hated parts of Corporate America. All bureaucratic black and white, and little common sense. Cannot believe part of my principals of serving are for these A-holes to continue to do what they are doing now. Ugh..... Only reason I had them is because its the only provider in the area, which is a sad monopoly. Have Insight as your last ditch effort as a service provider. AVOID THEM at all possible cost!!!!!!!!!!!!

I had requested a wifi extender when I signed up for my internet service through at&t in oct of…read more2024. When the tech came to do the install he said the extender was not necessary. Great I thought, way to save me some money. But I just noticed that they have been charging me this whole time. Now that's 10 dollars a month for 15months so that's 150 bucks. Now I know i should have been more diligent with looking at my bills, but when I brought it to at&ts attention all they did was stop the service, tell me I'm probably gonna get charged for not returning a piece of equipment that I never had and give me a 30 dollar credit on my account. I asked if they could at least guarantee I won't get charged and they said no, but when it happens I could contact them again and they could investigate the matter further. 0 star customer service.

If possible I would rate a minus 5 stars. On 06/12/25 I…read morespoke with Mikala and told her I wished to cancel my internet service, the account was paid through 06/27/25. She advised I call back on or before 06/25/25 to cancel and the account would be closed and I would have a zero balance. I contacted AT&T on 06/20/25 and spoke with Evon, told her I was cancelling my service. She directed me to return the equipment to a UPS store and I would have a balance due through 07/03/25 of approx. $71.00. I explained what I had previously been told and she brushed me off. The equipment was returned on 06/20/25. I received a bill in the amount of $70.10 on 07/15/25. This is the second time I have been lied to and misled by AT&T representatives. What reputable company charges you for service on a closed account?? Do not use AT&T for any of their services.

Horrible. No customer service. I moved into Mellwood arts and purchased a 30 day pass of bluegrass…read moreWiFi and emailed them requesting a receipt. No reply. After two weeks, the WiFi stopped working and I called and spoke with a rep who didn't seem to care and wasn't able to resolve the issue- she said the router must have been moved and I was too far away. I then requested to cancel and have the prorate refunded and she said she would enter that request. I also emailed them requesting to cancel service and still haven't received a reply after four days. Would never do business with them again.

Definitely the place to go if you are a business in need of a full service ISP. They have 25+…read morepeople on staff that can do a lot more than just sell you an Internet connection. totally saved us money and helped us.

Terry's technician did a great job installing an OTA antenna on my 2 story house. He was able to…read moreuse existing mounts and cables. I now have 38 channels for free. Good communication before, during and after the job. I could not be happier with this small business's work!

We had Terry's install an antenna yesterday. Kevin did a fantastic job. He explained every option…read morebefore he did anything. He was fast and efficient. We could not be happier with the result. Thanks for a job well done and I will spread the word. Steven Bauer Austin In.

Cierra was wonderful. We had a few issues with setting up our new plan. Called customer service and…read morethey were no help at all. Drove to the store and Cierra took care of us. She was kind, patient, and very knowledgeable.

I went in there today and the employee was very rude and not friendly. I went to trade in an old…read moreiPhone and was informed that due to a small chip in my screen, so small in fact that she had to use her micro camera to see, I wouldn't be able to take advantage of the deal. While she was inspecting my phone she took off my tempered glass protector and broke it. When I asked for a new one for free due to her damaging my old one she said that she could not do that. I was finally able to convince her to call her manager who agreed to get me a new one. Come on T mobile you are a billion dollar company and you treat your customers as if every penny manners. To force your employees to look for the smallest blemish on a phone so that they have to pay full price is crap. I have been with Sprint for 15 years and endured through the merger. I think it is time to find a different phone company.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

More shopping channels than anything else on basic. Upgraded to sports package and still not…read moregetting the games we want to watch. Had a technician scheduled today for 12-5 pm. Received an email that he/she wouldn't arrive until 8:30-9:15 PM. Who does that?!? He wouldn't even be able to see what needed done outside. Called Dish several times AND used the app chat. No one can give me an explanation. I asked for a bill credit since the tech never showed by 5 pm. Of course I was denied.

Automated Living goes above any beyond to meet any need that you have. Jason and his crew came to…read moremy house to mount my new flat screen television. When I spoke to him on the phone I had a few requests. One was that I wanted to hide all wires as to not have an unsightly clutter of mess showing. Two I wanted all of the boxes ran into the hallway closet to free up space under the television. Jason wasted no time getting to work. In less than 30 minutes my television was hanging on the wall and I was watching Netflix. Jason and his team were extremely professional and cleaned up every last speck of dirt the job created. My job may have been a small one but Jason treats you like his biggest customer. I am more than satisfied with the job they did and would highly recommend Automated Living for any of you entertainment needs. I will contact them again when I begin my outdoor stereo project.

Automated Living just completed a whole house installation (theatre /security / audio systems) in…read moremy house in Norton Commons. They did a terrific job. Their attention to detail was excellent. They always kept us informed about the progress and completed the work timely. Would highly recommend them!