Let me start by saying I love T mobile and have been a long time customer.
I just left the store on Mudd Lane in Louisville where I encountered the rudest T-Mobile employee I have ever interacted with. Ana could not understand why I would not want to pay the $20.00 warrantee fee on a phone that was 2 weeks old. It was not the $20.00 that I take issue with, it is the fact that I would expect a phone to work well with normal use after just 2 weeks. I suggested that there must be a way to wave the fee and it was not until I insisted on a manger find a way to make this right that I was told the fee could be applied as a credit, a perfectly reasonable compromise. When i asked for a receipt stating a new phone would be ordered and a credit would be applied to my account Ana was once again rude and acted as if a receipt is not something that would ever be standard issue?
Come on T-mobile, you are so much better than this. Surely this is not how you want to be represented. read more
