I took my guitar to this shop in March for a standard setup. I also asked them to clean a crackly…read morevolume pot and apply a bit of glue to a small cosmetic crack on the headstock. They charged me £110 in total (£50 for the setup, £10 for strings, £25 for the glue, and £25 to clean the pot). I didn't question the price at the time -- even though it seemed steep -- because I trusted they'd do a good job. Unfortunately, that trust was completely misplaced. They originally told me the guitar would be ready in three days. It ended up taking three weeks. I was told the delay was because "glue takes ages to settle," which seemed odd. During that time, I had to go to the shop in person multiple times because they don't answer the phone, and every visit came with a new excuse. When I finally got the guitar back, the strings were buzzing badly. I returned it immediately. They made a quick adjustment and said it was because "the new strings need time to settle" -- something I've never heard from any other tech. The problem persisted, so I brought it back again. This time, they said the bridge was bent and needed to be replaced. I ordered a new bridge myself and brought the guitar back for them to install it. They offered to do the swap free of charge -- fair enough -- but it took another month to get my guitar back. Again, I had to chase them repeatedly, with little to no communication from their side. I only got through once by phone and expressed how frustrated I was. They promised to sort it properly. When I eventually got the guitar back, I was told it was fixed -- but the same issues were still there. At that point, they told me the guitar actually needed a full refret. Funny enough, when I first brought it in, they said nothing like that was necessary. To top it off, when I came to collect the guitar for the final time, no one even acknowledged me. One of the brothers just handed it over without a word or apology -- genuinely unfriendly and unprofessional. This is the worst setup job I've ever had -- and this guitar has had plenty of work done over the years without problems. I'm now taking it to a proper luthier to fix the mess they left behind. I would strongly advise avoiding this shop if you care about your instrument and your time.

I went in to get a strap for my acoustic guitar and they had good prices and offered to install it…read morefor me. They were nice and happy and the overall vibe of the store was nice. plus since it was raining when I went in it was nice and warm. Their prices where reasonable. I needed to have something put in the bottom of the guitar which only cost £2.50 and the actual strap was about £5.50. I also saw an Electric Guitar for only £95 (average price is £200-£300) so all-around a very nice store :)

I was sold my first electric guitar here, took it back because I had a few problems. The technician…read moresaw it and said straight away the neck is defected and will need changing, told me to come back and he will see what he can do. On returning he completely forgot what he first said to me about the neck, instead told me it's absolutely fine, I just need to adjust the bridge to deal with the dead notes past 15 and said that all guitars fall out of tune. Took my guitar to another technician this week, he said the neck is completely done and it should have never been sold. Im out of my 1 year warranty now, so will have to go into my own pocket to buy a new neck. But be very careful with this company, especially the London branch. Don't trust them to give you sound advice if you're new, they might try and sell you defective instruments.

Great Service and Selection of products. Friendly guitar guys in store that know the gear and let…read moreyou try it out before making a decision. They also have a decent array of synths, keyboards and studio gear downstairs that isn't my forte, but seriously impressive nonetheless. I used their new website and EBay store a few times before making the trip to the London, never had any issues whatsoever. Highly Recommended!

Great service, I've been there a couple of times to buy guitar strings, instruments, percussions,…read moreand also to fix the bass, they've always been extremely helpful and never disappointed. Very good price for the service especially considering the fact they're located in central London. Totally recommend them.

We have been to the store in the US, and wanted to make sure we got to this one. I had no intention…read moreof buying anything. I now own a lovely cittern. Great staff, great choices of instruments. There were a half dozen things I could have walked out with.

Incredibly helpful and friendly proprietor…read more He helped me choose the best and sensibly priced instruments for my girls and gave me lots of practical tips on the care of the guitars. When I returned to have some strings changed over a few days later he was again very helpful. I also noticed how he would readily offer to help any person who came by his shop with instrument related queries, no matter how random the issue. I seldom if ever write reviews but on this occasion I wanted to share my positive and heartening experiences as a customer at this lovely establishment.

Before buying my product I was told 'You can rely on us. We will give you a good service. Anything…read morethat goes wrong just give us a call and we'll fix it no problem' I was sold a display product full price on condition I will recieve a new one when it came in. A couple of months later when I called I was told that they had been trying to contact me. Turns out they were calling one of the numbers I gave them without bothering to try the other numbers. They then told me that so much time had elapsed they were not going to give me a new one. We told them there was a problem with the product. Some of the screws had come loose and scraped the coating. They told me they would come and check. Of course they said it was nothing to do with them and it was our fault. We have been trying for the last 2 months to contact them to honour their agreement that 'Anything that goes wrong we will fix'. I was told repeatedly that someone will call back - noone did. Now they have told us they cant do anything but they will talk to casio and get back to us within a week. Ha like thats going to happen. I've been taken for a ride - anyone out there wanting the same experience please make sure to use thier pathetic 'service'.

I wanted to buy a guitar for my grandson's 11th birthday as he really loved rock music and wanted…read moreto learn how to play it. I had quite a hard time finding this place but I was told it is one of the best guitar shops in town and I don't spare time or expenses when it comes to making my grandson's dream come true. I was a bit worried because I don't really know anything about musical instruments so I had to fully rely on the knowledge of the staff. Luckily for me they were quite polite and took the time to explain the differences between models and their specifications. Without their help I would have never be able to choose one between the hundreds of models. It was definitely worth it as my grandson simply loves his new guitar. Thank you for making him so happy.

The buyer of my Guitar took the guitar to Neil and Neil stated to the buyer " I consider this…read moreguitar to be not playable". My Buyer return the guitar under this claim with big who ha. i have taken the guitar to another luthier near me, they have service it no problems and clearly do not know why Neil would state this, as it is clearly playable. I have doubts on this music shop ability to identify a simple service. Before you think im making this claim up, i spoke to Neil, be confirming the return.

I bought a digital piano yesterday from Rose Morris and the experience was very good from start to…read morefinish. I was warmly greeted and shown to the instruments I was interested in trying and then left in peace to try each instrument out at leisure. The staff were very friendly and not in the least bit pushy. When I needed to ask a question or for some headphones, the staff were very attentive and patient. I have seen cheaper shops on-line but I preferred to buy an expensive instrument from a real-world shop with staff who seemed to actually like their jobs and care about making sure I left with an instrument that I would be happy to play for many years to come. The only minus, I was promised next day delivery but the delivery company have had problems delivering due to the icy conditions. It is annoying but I telephoned Rose Morris who were very apologetic and are I am sure doing their best to expedite the situation. I cannot speak for the other departments but the digital piano section has a good variety of home and stage pianos in stock and the staff, especially Bev & Jeff are great.

Staff were very kind lots of nice guitars and gave me some advice also they handled a disabled man…read morein a very kind Mannar

On my recent trip to London I was looking for a guitar to add to my collection. I already have…read moreFender Jazzmaster, Strat and a Gibson Les Paul. I was actually heading to another music store on Denmark Street when I stumbled onto Regent Sounds. There I was greeted by Nick Rob and Maya. They were so super helpful as I explained to them that I was looking for something slightly different, maybe a boutique guitar. They let me try several guitars through a variety of amps and pedals to help me find the right guitar. They also help me navigate shipping it back to NYC for a fairly inexpensive price. So let me just sum it up for you if you're looking to buy an instrument. Regents Sounds music store excels with its wide selection of high-quality of mainstream and boutique instruments and accessories, sure to captivate any music lover. The attentive service from Nick Rob and Maya elevates the shopping experience. Their pricing is competitive and I feel that also enhances the store's overall value, for me Regent Sounds remains a top choice for all music enthusiasts seeking top-notch products and service and I'm sure I'll be back on my next visit to London !

Regent Sounds is a really lovely guitar shop that is located on Denmark Street. This place is one…read moreof the more wholesome, authentic feeling shops, as opposed to some of the tacky newer shops that are missing a nice vibe. I really love this shop, more to look at guitars than purchase guitars. There are some beautiful, rare fenders with big price tags. The shop definitely specialises in high quality instruments. The only problem, which may not be a problem for everyone, is the fact that they don't sell acoustic guitars. The staff are great, and don't mind if you just want to browse.

Stole money from my bank account, The company is like…read moretalking to a brick wall, DO NOT DEAL WITH THIS COMPANY I tried to make a purchase and they declined my card, there ends the transaction, later the same day i used paypal for a similar purchase and they just took both payments from paypal, no warning, just took the money, wont refund the money and wont collect the items that should not have been sent, HORRID COMPANY just a bunch of thieves,

Very helpful and polite staff, always have exactly what im after. The Showroom is amazing and i…read morewould even go as far to say id like to work there. Very impressive