Had two guitars re-strung & I paid £25 per guitar when I handed them in. I didn't hear from them for four days & called five times but no one answered. I tried email and had a reply telling me that I could pick them up the next day. When I collected them I was told by the guy that I was being charged an extra £25. This was never mentioned on the email & I felt like my guitars were being held hostage so paid the extra money. The guy acted like he was doing me a favour by not charging me more than that!
I'd gone to this shop because I wanted to support a local business, but I found the service to be rude, lacking transparency and a rip off. I'd strongly advise people to shop elsewhere. There's an excellent shop on Dalston Lane called Johnson & Jones - go there instead. read more