I was sold my first electric guitar here, took it back because I had a few problems. The technician saw it and said straight away the neck is defected and will need changing, told me to come back and he will see what he can do. On returning he completely forgot what he first said to me about the neck, instead told me it's absolutely fine, I just need to adjust the bridge to deal with the dead notes past 15 and said that all guitars fall out of tune. Took my guitar to another technician this week, he said the neck is completely done and it should have never been sold. Im out of my 1 year warranty now, so will have to go into my own pocket to buy a new neck. But be very careful with this company, especially the London branch. Don't trust them to give you sound advice if you're new, they might try and sell you defective instruments. read more