I contacted Nest Design for architectural services in August of2021. The owner, Rick, urged that we start the processimmediately. I refrained in order to obtain HOA approval for theconstruction I was seeking to do first. Happy I did as my initialplans were rejected. We eventually did get approval from theHOA and proceeded with Rick and Nest Design. In November of2021 - per the contract we outlined - I completed my payment toRick to submit my design and plans to our town for approval. Ourplans were not submitted by Nest Design until March of 2022causing substantial delay in our building process. Rick ceasedalmost all communication with me once he was paid in full. Todate I have more than 10 instances where I placed phone calls,text messages and emails to Rick and Nest Design LLC for anupdate on our building permit with absolutely zero response. It isnow November 22nd 2022 and I have had no communicationfrom Nest Design LLC on my building permit. I have had tocontact the town directly for updates. As an example of their lackof communication abilities, I have reached out on 08/25, 08/26,08/29, 08/30, 08/31 and 09/22 with no response from the business, owner, or any employee of the organization. I have over25 examples between November of 2021 and now where Ireached out to the business and owner on several occasions andwas ignored for days, sometimes weeks on end. My experiencehas led me to believe that Nest Design LLC and Rick Phares - thebusiness owner - does not care about delivering the product orservices that they advertise that they provide. They care aboutgetting paid...even if the job is done or if it isn't, whichunfortunately in my case - the job isn't done. Still. read more