We had a fantastic experience with the team at Pacific Sales while rebuilding our home after the…read morePalisades fire. Andres was our appliance guy -- knowledgeable, patient, and great to work with. John is who you want for plumbing, and Juan (manager) and Eric made the purchase process smooth and easy. The whole team worked hard to maximize every fire rebate, manufacturer rebate, and in-store promotion available. Responsive, knowledgeable, and patient through the entire process. Highly recommend, especially if you're navigating a rebuild!

Honestly wished they didn't offer to help today…read more My hardworking parents recently had their fridge of more than 10 years broke down. My parents went around all day looking and trying to find the best deal for a long lasting fridge. When we go to the store, it was nice and had very impressive selection of fridge. I tagged along as a translator for my parents and when I approached the information booth, one of the salesmen referred us to another man that was sitting in the front. While he greeted us with warmth, he came off very condescending. He was very snappy and aggressively with his response. While having an airpod in his ear, he was rushing us through all the selection. It almost felt like he didn't want to work with us (since he was told by another man to help us) and judging that my parents didn't know anything. As we were walking away, we weren't surprised to see him playing on his phone.

Universal Appliance customer service is excellent. I ordered all my kitchen appliances,…read morerefrigerator, stove, microwave, dishwasher, and stove hood with the help of James Rosas, my account manager. Installation was well coordinated with my construction crew. I had an issue with my refrigerator and it was quickly resolved. Excellent job!

James gave us several options for our dream kitchen and was very helpful and patient in the…read moreprocess. When it was install time, Amy was on board to schedule the install team and handle any glitches. It was a smooth and very exciting process and the thermador appliances are absolutely state of the art!

Howard's sold us an LG dryer last week. Two days later the bracket holding the lint filter came…read moreloose, caught the clothes being dried and ruined a tank top. When we went to the store to report the issue, we were told to call the next day to talk to a manager. I called the manager 3 times before he returned my calls. He said they did not have a replacement dryer and it would take 2 weeks to order one. He offered to contact LG . LG referred us to a repair company MTG who sent a repair person who didn't have a replacement part even though we had sent MTG a photo of the broken part and description. After the repair person left. Two lint filters arrived from LG. I went to Howard's this morning 12/6/2025 and it is closed with a sign on the door that says CLOSED UNTIL FURTHER NOTICE.

My husband and I walked in to just window shop and Kevin and Anthony helped us with any questions…read morewe had. We decided to buy a few things, but I was indecisive on which model and make would be best. Kevin was so patient with me in answering my questions and was so kind. Anthony explained the differences to me in a delicate manner and didn't make me feel dumb. I would definitely recommend Kevin and Anthony in your Howard's shopping experience to anyone who has questions and leaves the store confident in their purchase! Thank you guys :)

Poor communication…read more Told us they ordered a part for our fridge that was on back order for 10-20 days but would inform us if part came back sooner. It's been over a month so called back to check status of the part. Now they are trying to gaslight us and say they never received authorization to order the part so they never did, even though they clearly left a voicemail saying that they had already ordered the part. Good thing iPhone transcribes all voicemails. Unless you want to wait and wait for good, honest service. I'd highly recommend you go elsewhere.

Updated Review: Still great. We have used Haus for our home and a rental property for a variety of…read moreappliances and these guys always come through. Tony and Andrew are great techs that are very knowledgeable and professional. Silvia, Illiana and Michelle at the office are all very helpful (yes, i know everyone by name at this point because we call them for everything) I initially thought they were mainly an appliance repair company but they also sell appliances and are very competitive. We feel fortunate to have found this company (oddly initially sent out by our home warranty company which is 50/50 on techs. When you use a company outside home warranty, that really says something. They are that good!

Very helpful and very kind, Marcos helped us, speak both English and spanish and gets straight to…read morethe point helping you find exactly what you're looking for, prices for new and out of box products are very reasonable. Great experience coming here after looking everywhere else!

Rudy and Giovanni helped install perfect. Easy and fast! Great company! Smooth and fast process!read more

We had a drain issue with our LG washer. Kate was very professional and followed up with us…read moreregarding our appointment. Nico arrived on time and quickly accessed the issue. He ordered a new part and returned a couple a days later with the new drain pump. He was polite, professional and friendly. Interestingly, after he left the washer was still not working properly. He returned immediately and addressed a minor problem and the washer worked. Nico even followed up later that afternoon to double check the washer was working properly. The repair was moderately priced and I will call again to have my dryer vacuumed and cleaned.

Very dishonest technician - Niko - recommending $350 of work on dishwasher that did not need to be…read moredone. He came to my tenant's condo in Gardena and stated my almost brand new dishwasher will cost $350 parts & labor to replace the drain pump parts and labor after a 5 minute evaluation. (They did not know the dishwasher was almost brand new) They called to get my authorization to pay, and I declined to have the work done. They stated I need to pay the $69 visit fee only. Later I get a call from Kate, the dispatcher, stating I now need to pay $199 for cleaning fee. However, I stated I never authorized any additional services. They fixed the problem within 15 minutes for the total visit. There were small pieces of plastic there that needed to be cleaned out and the dishwasher is working fine. I guess I didn't need the drain pump to be replaced for $350 after all. When I called to complain, they agreed to take the additional cleaning fee and charge the visit fee only. They subsequently called to apologize and waive my visit fee of $69.

I had a disappointing experience with WDC Kitchen & Bath. I purchased a built-in microwave for my…read morekitchen remodel, but unfortunately it didn't fit our cabinet opening. The microwave was never installed, never plugged in, and never used--it was simply the wrong size. I contacted WDC and even offered to pay a reasonable restocking fee so they could resell it as new. The representative said they would look into it and get back to me, but I never received a response. I understand that stores have return policies, but I was hoping for some flexibility given that the product was still in brand-new condition. Better communication and customer service would have gone a long way. The purchasing process itself was smooth, but the lack of follow-up after I reached out left me disappointed. If you're ordering appliances for a remodel, be absolutely certain about the measurements before purchasing, because you may not have any options if something doesn't fit.

WDC in Lomita is a perfect example of a company that's great at selling you something--and…read morecompletely disappears when there's a problem. Once they have your money, don't expect them to stand behind the product. Their customer service is some of the worst I've experienced. You'll get plenty of apologies, but that's where it ends. No solutions, no accountability--just a lot of "there's nothing we can do." Even when issues are clearly legitimate, they refuse to take responsibility. You may even hear from the owner with an apology, but nothing ever actually gets resolved. It's all talk and zero follow-through. At that point, it just feels like they're trying to quiet complaints rather than fix anything. There's a reason this place has so many bad reviews. Unfortunately, I learned the hard way. I would never buy another product from WDC again. No price is worth the stress and frustration of dealing with a company that won't stand behind what they sell.

This place was great! We needed our dryer repaired urgently and they were able to do it right…read moreaway. Alex was the repair guy. Can't recommend this place enough.

Excellent quick and affordable service. Fixed our Electrolux Clothes Dryer that was off kilter and…read moremaking loud noises. Totally recommend them

Super happy with the service I received from Discount Appliance. Kim was extra helpful in…read moredetermining the correct size refrigerator, arranging for a delivery time, etc. Most importantly she was available as the contact person and communicated well. Very much appreciated! The delivery (and removal of my old fridge) was smooth as silk. The installers, Rigo and Josiah were professional, polite & friendly ... not to mention efficient and Strong - they had to navigate both the old and new fridges up and down two sets of stairs! Start to finish a perfect experience. I highly recommend them!!

This company came highly recommended and I needed a washer and dryer ASAP!…read moreI had the pleasure of working directly with Kim and she did such a fantastic job sourcing recommended washers and dryers for me and gave me multiple options to choose from based on my needs. My husband and I were very satisfied with choice of products in stock and the attentive friendly service. Major plus - Install was quick and easy!! Thanks Kim and Discount Appliance Guys!

Not only did they come to the rescue when my fridge broke down but also when my washer stop…read morefunctioning properly. I can go on of all the positive experiences I been through with them but trust that their quality of work and customer service is 100 percent. I also love that Myrna did follow ups after the repairs were completed. So overall the quality of service you'll get will be top notch. Thanks to everyone on the team for the great job. Definitely my first choice for appliance repairs.

Terrible service! Texted here to explain what my problem was to only be berated! This dude is weird…read moreand condescending! Beware using him!