The manager of the local office responded to my posted review. He listened and he understood my frustration. He then proceeded to resolve my concerns. It is not everyday that an organization will accept responsibility, sincerely apologize, and fix the problem. Thank you for restoring my faith. read more

Excellent service from start to finish. They handled all the details and made it easy to get everything done that needed to be done. The cost was significantly less than a regular funeral home. I highly recommend them for outstanding cremation services. read more

I am updating my review to confirm that yes, this issue was finally resolved. HOWEVER, it was only resolved after I filed a complaint against Neptune Society. By no means was this resolved out of any type of good will from the company. Had I not filed a formal complaint, I do not believe Neptune would have done anything. Therefore, I still would not recommend this company to anyone. read more

Up date. Your response was cookie cutter. If you work to meet customer expectation. I wouldnt have written this. No one tried to reach out to me. Your main concern seems to be transferring this complaint to the correct office even though the the compan is the same on both. I will remove this review this week. Glad it caught your attention. This is my second yelp review ever. read more

Ramon was less than helpful, I would give him less than 1 star if possible. He does not return calls, he is never in the office. I don't know what his business ethics are but he, obviously doesn't have any or he doesn't have a clue as to what he is doing. Maybe the other locations are more helpful. My parent dying is traumatizing enough, this part should be seamless. I will never recommend Neptune Society because of Ramon read more

Little did we expect that our 58 year old son would die before us. When he was declared deceased we didn't know where to turn. Fortunately Neptune Society was suggested and we have been extremely please with the help that Lorraine Wiggins and her team provided us. The passing happened November 2nd so it is still pretty raw but the 12 weeks of peace on line grief group that Neptune suggested is a God send to assist in our moving forward. read more

They treated my father with dignity and treated me with great respect. They made this painful process a little bit easier

My mother spent the majority of her life in Fresno California, and made her cremation arrangements there, with the choice to have her remains spread in the Chapel of Light in Fresno. She died in Prescott Arizona, with her body transported to the Tempe Arizona Neptune facility where she was cremated. Her cremains currently are in transit back to Fresno to complete her life's journey. I have been so impressed with Neptune for making this a seamless process for me, as I am far across the country, living here in Ohio. Thank you, thank you, thank you! read more

I appreciate that Neptune Society is there and my parents found them over 20 years ago. Losing a loved one is difficult enough without having to figure out what to do for their final arrangements. The Neptune Society made this so easy, There was never a question about what would happen. It was so easy and seamless and the staff members I encountered were all very friendly, professional and kind. A service like this is such a wonderful thing for those left behind. read more

I had an outstanding experience with the Neptune Society when my husband passed in April. They were so compassionate and supportive and helped my through the most difficult aspects of losing a loved one. The funeral director Lorraine Wiggins deserves special thanks because she was absolutely wonderful. I will never forgive how she came through for me and addressed all my issues and concerns. First class organization. read more

My mother had already made her arrangements with Neptune Society several years before her passing. When my mother passed away, Sarah Wilkin became my POC and tremendous in helping me with getting the online obituary set up and making sure some special requests I had of my own concerning my mother's remains. Sarah was very thoughtful and kind, understanding my needs, and making sure things went smoothly at such a devastating time for me. read more

My mother recently passed away. She had made all of her arrangements through Neptune Society. All I had to do is call them when she passed and they handled everything with ease. Ramon was so kind and helpful in every way. I highly recommend their services. read more

Neptune was sensitive and responsive during a difficult time for our family. They were most helpful and I recommend their services to anyone wanting to take care of pre-needs for cremation. read more

My brother passed away and had pre-arranged the services of the Neptune Society. Every step was completely thoughtfully and respectfully and in a timely manner. Ramon was unfailingly kind and efficient. read more

Services were pre-made by our relative. Our representative NATALIE SHUEY handled everything with professionalism and kindness. She kept us informed every step of the way via email and phone. She did not try to sell us anything other than what was pre-paid. It was as pleasant as could be expected for the duration of the process, which we thought was pretty quickly handled. I would not hesitate to recommend Neptune in Tempe, AZ to handle these services. Thank you again Natalie; you are a gem. read more

"Mother's hold their children's hands for a while, but their hearts forever." - unknown Mom's final plans included a prepaid cremation with Neptune Society. The way that plans are purchased is basically to buy a whole life plan, with Neptune as the beneficiary. Shady how that works, but I guess it's law that you can't technically buy in advance. Not sure. It seemed like when it was needed, it would be all taken care of. The unfortunate day came on February 8, 2021. Mom slipped away to heaven, with her mortal vessel going to the custody of Neptune. They claim to help families, and to take care of everything to take worry from the shoulders of grieving family. Boy, was this not true. I get that there is a pandemic. But mom had prepaid for her cremation. To Neptune, it seems that it gave them permission to put her on the back burner. We were told that she wouldn't be processed for at least 6 weeks, and that no one could even talk to us for at least 3 weeks. So here we are, March 19, and she has finally been processed. We've had no closure, thinking of Mom's body sitting in a fridge for all this time. We're already grieving, and this is making it worse...with no apology. They told us that burials take precedent over cremation. I understand that from a preservation standpoint, but 1. Burials aren't running 24/7 and 2. We had prepaid to receive service. Having this company on the phone to make an appointment and go over initial info, it's not a good thing to hear other call center employees apologizing to other families in the background. Strike. My sister had an appointment today to receive the cremains. The front desk person acknowledged her, then searched for a mask for a good 10 minutes, despite having a plexi shield between she and the customer. She asked her name and my mom's name. She stared dumbfounded, and doubted her appointment. She goes to speak to someone, but comes back to ask her name and mom's name again. Because her pen must be wherever her mask is? She stares at my sister, who asks "should I sit, or is someone coming, or what?" A woman comes out and seats her in a room. A man receives the box and makes an attempt to transfer the cremains. I won't go into details because it's not the man's fault, but it is NOT a smooth process. Back at home, we realize that they have neglected to give us the obituary info and the death certificates that we ordered. This place is not close to anyone's house. At all. My sis drives all the way back, where the hot mess of a receptionist tries to give her someone else's certificates. At this point, I think that were done dealing with Neptune. I cringe for any other family who has to deal with them. Don't prepay with these guys. Your family will have more heartache. read more

My brother died suddenly at the hospital and I called Neptune Society. Olivia did all of the footwork and was quick to return all calls and all emails. This is a difficult time for all families. I appreciate her professionalism and kindness at all times. I would highly recommend NeptuneSociety. read more

My mom went to heaven on April 10 early morning right after Easter Sunday. Neptune Society was professional, respectful, and very pleasant. Erik helped to make this process flow efficiently. read more

My niece committed suicide with no warning to friends or family. As next of kin, but being far away, I called the Neptune Society to take care of her after the medical examiner was finished. I called on a Sunday and received immediate response from an after-hours person who gave me all the information I needed. As soon as the medical examiner confirmed they had completed their exam, I called Neptune Society to report where they should pick up my niece. Ramon Villagomez was especially patient and helpful. read more

Susan Rogalski was so sweet, respectful and helpful during this difficult time. The process was so easy. She took care of everything, paperwork, death certificates and calling social security. I was able to sign the documents electronically, giving me time to read what I was signing, so I didn't feel rushed and confused. I was told what to do step by step and everything ran very smoothly. You will feel very confident that you made the right choice bringing your loved one to Neptune. read more

Years prior to my mom's passing, she made arrangements with Neptune Society for the care of her earthly remains. I'm so thankful for her foresight. Sarah and the Neptune Society staff in the Phoenix office took excellent care to ensure that her wishes were met. Their honest empathy and kindness following her passing was honoring of my mom. I'm very thankful for all they did to make this step in my mom's passing easier. read more

They were very helpful in carrying out what my mother wanted and were very helpful and supportive. My sister and I signed up for there services so nobody would be burdened with what either one of us wanted when one of us passes. George Martinez was great and very helpful. He made it so easy to go with Neptune society. read more

Neptune society I cannot express the gratitude and understanding of my needs that was sincerely felt as soon as walking in your office. Raymond was passionate as well as understanding and a wonderful person which made the whole process of dealing with the passing of my daughter As easy as it could of been. He was very detailed in the most simple way to understand the whole process. He has since answered all my e-mails ,questions and concerns all the way thru the process of it all thus far. Simple-Very professional and highly recommended read more

Neptune Society - My daughter and I last year - Funeral Services & Cemeteries Near Me - Tempe, Arizona

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Planning ahead for the end is what my mother did. We had no idea that she made these arrangements until we were going through her documents when she had to go into a memory facility. It was a year and a half in that home but when the time came and I received the call that she had passed the Neptune Society was already on it and way ahead of the curve. I could have never been so prepared as they were to handle the body and death certificates and so on. My mind was far off thinking of my mom and all of our time together. I would recommend addressing this when you're in your 50's or 60's to ease the burden one your loved ones. It's a final gift, so hard to do but so meaningful. I loved my mother but had no idea she set this up 20 years in advance like a final investment. It was so welcome because Neptune stepped in and made the unavoidable experience much less stressful. Thank you. read more

Neptune took care of everything. Very professional and caring. Excellent follow up. Highly recommend

My father went under Hospice care suddenly in AZ and we are in CA. Thank God for the caring and knowledgeable folks at Neptune. His remains will be taken care of and shipped to me and all paperwork was completed online. This saved a lot of travel, expense and frustration! read more

Very professional and kind. They took care of everything for my mom and dad. It was a great experience. Highly recommend.

My mother died on October 25, and I got a voice mail from Jody (Joanna Dewey) asking me to send a picture of my mother to her CELL PHONE today, November 10th! I sent that picture to Jody's business email address on November 2nd! This means that my mother has NOT been cremated. They can't do it without positive ID. They must prioritize those who pay post death as opposed to a pre-need. This is horrible. read more

My sister passed away. It took about 3 weeks before she was cremated. That was with a lot of phone calls. You need a lot of follow up and do not get any confirmation. The only service they seem to be good at is getting their paperwork done. read more

Jody (Joanna) was wonderful! Thoughtful professional caring service.

From the very start, Neptune Society was wonderful. I must have called numerous times for information and each time my questions were answered compassionately and with the utmost of kindness. This has been a difficult time for me, losing my husband after 40+ years together. Neptune Society has made it easier since they handled all the details after his death. I thank them so much. read more

Neptune Society - Funeral Services & Cemeteries Near Me - Tempe, Arizona

I receive so many unsolicited marketing mailings from this organization. They ask you to "update" your personal information and add your phone number "phone is required for processing" so they can give you their latest information. They should STOP this trolling! read more

The #1 most persistent, aggressive and offensive mass marketer I've ever encountered. 1. Endless insensitive mailings from them basically asking if I'm dead yet 2. They rudely address me by the nickname my mom used to call me. Completely unbusiness-like. 3. Irresponsible wasteful ... assuming they started hounding me when I turned 21 that's up to 4000 expensively printed paper mailings from them before I die, plus postage and their office overhead in the high rent district. Who would trust them to suddenly act responsibly if I did do business with them? 4. Let's put it this way, how would YOU feel if you opened your mail and found a ghoulish offer to put a loved one's body in a cardboard box and set it on fire on the day your loved one died in a fiery car crash? Do these people have no heart at all? 5. In a cutesy play on words they say if you use their business you will "rest easy". No, after I'm dead I'll be dead, I won't be thinking how much I saved by switching to Geico and Neptune. read more

Neptune Society - Funeral Services & Cemeteries Near Me - Tempe, Arizona

This is a review i hope no one else has to make, however, we had no idea whom to contact when we had to cremate my son. Neprune Society, and particularly, John, were extremely respectful, kind, and handled everything with great care. I felt my son was well taken care of and this was of great comfort during our darkest days. read more

I have been VERY disappointed with Neptune Cremation. My sister passed away 8/8/2022. She signed and paid for cremation 3/21/2018. Neptune has not upheld her wishes due to an estranged daughter of 30+ years. He body has been held in cold storage for 3 weeks. It makes no sense. I have power of attorney and am listed on her living will to be able to make decisions and carry out her wishes on her behalf. What was supposed to be a smooth transition for my sister and family, have been anything but. Definitely did not need this extra grief. read more

The salesperson at the beginning was very kind and acted as if she might care. She said after I paid for the services I would not deal with her anymore. That was strange to me. It was ALL downhill from their. The next person I delt with fell of the face of the earth and after 10 days I still had no response regarding my mom's creamation. I had to answer ALL the questions AGAIN that I had already answered with the saleperson. Extra charges were added that I was never made aware of and there was a 10 business day difference regarding the date the cremation was to take place...the manager Ramon took over and blatenly lied to me. My moms clothes were to be returned...I was told they burned them. They were to inform me the day she was to be cremated and they did not do that. Ramon said he was sorry and asked how could he make this right. Too late for me I said. Fast forward, I went to get a copy of my mom's death certificate and needed to provide the contract for cremation. I called up Ramon who is never in the office. I received a call back from receptionist saying they had the death certificate there. I went to pick it up and I was to receive 2 certified copies per the rep and only received 1...how long had they had the certificate? no one would answer me. That was Thursday afternoon. Still no call back from Ramon, still no copy of the agreement I signed. Today is Monday. Oh but wait, today I received an email from the very first director who fell off the face of the earth asking me to write a positive review for the company. I am positive that everything I have written is the truth. Losing a loved one is very difficult. I paid top dollar expecting decent service. I received anything but decent. Do yourselves a huge favor and find another company to help you. Save yourselves the grief and the money. read more

The help that I received went beyond my expectations and the manor that it was delivered was truly exceptional. My contact, Caitlin, was understanding, professional, knowledgeable, and compassionate. She became a friend at this difficult time. You could not do better than the Neptune Society. read more

When my mother passed away I contacted the neptune society and they responded a van to pick up my mother's body within 2 hours. I appreciate the rapid response. The van that retrieved her body were sincere and respectful. Overall it was a good experience using the neptune society for cremation. read more

We purchased a plan for my wife's grandmother, since we knew she was very close to the end. We were told that Neptune Society would contact us within hours after the death. We were also told that the mortuary would be near our home. Well, neither were true. We had to initiate ALL calls to Neptune Society. And the mortuary was across town, not near our home. Yet, this was not the end to horrible experience. Once the ashes were ready, Neptune Society did not contact us. We called them and found out the ashes were ready for several days. Then, when we went to pick up the ashes, across town, the lady that we had been speaking with asked if we had an appointment. An appointment? Why wouldn't she have set up an appointment when we were speaking to her on the phone? Then, when were performing the graveside service and committal, we were informed that the urn was not a burial urn and we had to purchase a burial vault to place the urn into. We had told both the sales rep and the mortuary that we intended to have the remains buried. I'm not sure why they would not point out that the urn could not be buried. This seems like a really good service, but the empty promises and extremely poor customer service have ruined any chance of using these company ever again. read more

Both my parents planned for their cremations though the neptune Society. My mother died in 2014. The arrangements were all handled well but we never received notice that her ashes had been scattered and where. We let it go. My father passed a few weeks ago. Again the arrangements were handled well. In the paper work I sent, I stated the address where his cremains were to be shipped. I also told 2 staff members and gave them the address verbally. They sent the cremains to the wrong address. Fortunately we were able to recover them but this was inexcusable. read more