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    Services - Neptune Pools

    Pool maintenance

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    Pinnacle Pool Services

    Pinnacle Pool Services

    (27 reviews)

    I don't know where to begin. Greg was more than eager to provide stellar service from the start…read more However, once you've become a customer, things seem to go south. As an aside, the first time I met Greg, he appeared to have concerns over bad reviews. I should have known... I have been a customer for almost five years (yearly spend near ($5K-$6K), never questioning an invoice, always agreeing to whatever needs to be serviced, etc. However, should you deviate off a path of requesting something be attended to, such as a skimmer issue, blown bulb, or just a routine issue/concern, Greg tends to have an abrasiveness that I have never encountered in business. As of today, I finally fired Greg. Shame on me for waiting so long. As a business owner, I do not understand how he "appears" to get away with his attitude and have a viable business. At one point, I ask Greg to replace the "flapper" on our skimmer. He directed me to Amazon to replace it myself. If I am paying someone a substantial amount of money to maintain a pool and don't mind being billed, why would you tell a customer that? The final straw today was when he replaced a bulb in the spa last week, which is no longer working. His response was an electrician contact card via text. According to his expert opinion, it was the fixture (an additional $800 on the $340 I had already spent. Not that it could have been a bad (New) bulb. I might buy into that theory should the second bulb blow. He said he was sorry, and I proceeded to terminate his services...all over the fact that a second bulb and little labor could have saved the account. Mind-boggling.

    Unlike some other companies Greg was prompt in returning my call about cleaning my filthy pool…read more While he wasn't able to service my pool because of commitments to other current customers, he was very helpful by recommending other company better suited to my needs. Greg was incredibly friendly, professional and helpful. In an age of declining customer service and lack of response from other companies he was a most welcome breath of fresh air. I can't comment on his pool cleaning ability but I believe his customer service skills show he knows what he's doing. I would recommend him to anyone looking for a pool service company and would use his services myself when I haven't put myself in a rush situation.

    Neptune Pools - swimmingpools - Updated May 2026

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