An "aquatic"-themed jewelry store on Duval Street... good shop! Lots of gold and silver, many ocean- and Key West themed items. Lots of coins, etc. from the local ship wrecks made into jewelry ... quality goods IMHO! The staff was nice, friendly... it was fun to peruse the merch! Recommend you stop by ... read more

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Friendly and non-pushy customer service. My ring had to be sized and they consulted with me about the best ways to do it and had it done in an hour. The ring is beautiful and was priced fairly. read more

I am a local (13 yrs in KW), have frequented this store and purchased a few items over the years. I dropped off my sea pearl necklace, alerting the sales person, it was 'vacation jewelry' and inexpensive so more sentimental than anything. I had broken the clasp and just wanted it repaired so I could wear it. I stated do not restring, not necessary just make it wearable. 3 months go bye and I realize I had not heard from Neptune. I take some responsibility as I did not call, went on vacation or just busy. You would think once the repair was finished they would call. NO they did not. After 3 months I visited to find NOTHING NOTHING had happened. They said it is not gold so we cannot repair. Although I never raised my voice, I made it known I was a very unhappy customer. At one point, a male employee decided to get involved and started by saying - just relax!! Women loved to be told that don't we!! I stated no need to use gold, just a clasp so I can wear it. 3 Weeks later returned to find my necklace had been taken apart and was missing a loop at the end. AGAIN NO REPAIR NO CALL. I asked for the loop to put back and I would return tomorrow. I also stated I did not really want to be charged for the repair. Well, I did return the next day, they did repair and I was told, the owners said to tell you it's $37.50 - pay or will will take the repair apart and return to you!!!! Wow threatening a customer for $37.50!! If you read the bio of the store, it was started by Mom and Dad. I can image Mom and Dad would be ashamed of the current owner threatening a customer for $37.50. There are quite a few smaller shops in Key West. Go there!! I certainly will not be returning and now that my friends have heard - they will not either!! read more

Walked in one day and asked if they could create a custom earring from a show that I like. They said they could do it, and quoted me a VERY reasonable price (honestly not much more than the cost of the raw weight of the silver). Lots of great communication, many good questions asked, etc. Simply making sure to check all the boxes and do all the right things. About two weeks later, I had my earring, and it was perfect. Can't recommend them enough for custom pieces. read more

Neptune Designs - Custom earring. - Jewelry Near Me - Key West, Florida

Just went in to look around and left with not one but TWO beautiful pendants. Neptune Designs is owned by Jay and Carmenza. They have been in business here in the heart of Key West for 45 years. Jay does a lot of his own custom designs, one of which I now own. If you're in the area I would highly recommend that you stop in. read more

Super professional, very accommodating, and friendly as well. Thank you Jen We will definitely rely on Neptune Design for our future jewelry purchases. read more

Stopped in looking for a leather bracelet for myself (male). Jill helped me and is knowledgeable, professional, friendly and no pressure. I found what I wanted, and enjoyed the experience. Highly recommend!!!! Brian from Kentucky read more

20+ years ago my husband purchased a beautiful conch shell piece from Neptune Designs. Fast forward I visited the store looking for a new chain. Kim, an associate, showed me several options. I did not make a purchase at that visit. My daughter-in-law's mother was with me and relayed to my DIL that I admired one necklace in particular but she didn't know exactly which one. Long story short my DIL contacted the store and they figured out it was Kim who met with me. Kim was off that day but Neptune reached out to her and she remembered me along with the specific necklace. What a beautiful surprise to receive it as a gift purchased by my son and daughter-in-law. I wear it every day. The quality of their goods is excellent and the service is outstanding. I am a highly satisfied customer for life! Thank you Neptune Designs and Kim! read more

Horrible non-responsive customer service. My earrings lost a stone shortly after purchase so I sent them in for repair. They sent them back repaired with a $20 bill to partially credit my shipping and insurance. A few months later, they lost more stones (emeralds and diamonds). I called and was told they would replace the earring so I mailed it in. They called several weeks later and said they were waiting on an emerald and had decided to fix instead of replace. They sent the earring back supposedly repaired, but this time with no return shipping reimbursement. I only wear these earrings on special occasions and noticed that another emerald is now missing. So that makes 3 times the earring have defected which is ridiculous to me. I have emailed the email on their website 3 times over the last 3 days with a photo with no response. In fact it comes back saying "return from sender". I messaged them directly through Facebook and can see they have read the message, but have not responded. read more

Neptune Designs - Jewelry Near Me - Key West, Florida

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This is not just any jewelry store in key west, but very unique pieces are available.

wow, a jewelry store with real jewelers on site who know what they're doing!! they have one of the best hand-made gold charm and pendant collections I've ever seen. also stunning coin pendants, chains, and jemstones! Jan custom made a piece and it was perfect! prices were very fair and quality superior to any other store in Key West read more

I had a bracelet made for my Atocha coin. They did a fantastic job. Thanks again Jenn

I broke my pearls the first day I was here. I dropped them off to be restrung. Very reasonable and very lovely experience. Sonya Inman -Martin read more

Adorable doggie rings! I saw the coolest parrot ring in the windows of Neptune Designs that was calling my name but once I got in there, turned out it was their doggie rings that were barking louder All kinds of breeds in rings, earrings & necklaces - I quickly honed in on the Yorkie ring & it was true love Guy working this evening was the son of this family owned business & we talked about them being there for the past 40 years & how they like to stock 1-of-a-kind pieces & wearable art & he didn't lie. Their pieces were exquisite! Best part about the adorable doggies is that the shop is currently working out a deal w/ the local SPCA so that 40% of the proceeds from these pieces will go to the shelter.....how awesome is that?! read more

Neptune Designs - Jewelry Near Me - Key West, Florida

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At the end of every vacation, my wife gets to pick out a new piece of jewelry to remember the trip. When we took our stroll down Duval street, we came upon Neptune Designs. Great little store with some very nice jewelry. The sales lady was very good at her job. She must have spent a total of 2 hours with us the two times we came in. The first time was to look around and the second was to have my wife choose something. She finally settled on a conch charm for a necklace. She is so happy with her purchase and what made it all the better was they discounted the cost 5% for the asking, and shipped it to her, saving us the over 7% in taxes. If you find it hard to find a parking space, park behind the store, just let them know so you don't get towed away, or locked in. Look around Duval for options, but be sure to come back to Neptune Designs to get what you truly want. read more

It turns out you take your chances with Neptune and the Salespeople. We have visited here a few times and found a very special piece that we waited a year to buy. Fortunately a year later we landed in the shop in time for their Hurricane Sale and couldn't resist the opportunity to buy one of the conch shells. Love it. Fast forward a few months, we are doing a day visit to K.W. and my wife wanted her friend to see the shop. Her friend found a pair of ear rings she was interested in and was going to buy ...... until ..... the sales person told her to hustle outside and "get a credit card for one of the boys". Oh my ! We are NOT the people to say that too. But is there Really anyone that should be said too? We had spent some time on past visits with the owner .... I'm gonna guess he isn't going to like this post. Nice guy ! Nice stuff in the shop but ..... read more

Neptune Designs is amazing. Elise and Jay are the most accommodating, wonderful jewelers and people. I came in to switch out round diamonds on my Key WEST ring and size down one size on my ring. They replaced the diamonds to princess cut, and the updated ring looks amazing. They are also taking the original 4 round diamonds to create a band for me so as not to lose my original wedding diamonds. If you are ever in Key West, go by there to buy or design gorgeous jewelry with amazing people. You will treasure this jewelry and them. read more

Neptune Designs - Jewelry Near Me - Key West, Florida

Having engagement photos taken tomorrow and my fiancé wanted to have her ring shined beforehand. The staff here accommodated us while we waited and cleaned up the ring beautifully. The staff complimented and also educated us on the style/cut of the diamond. When leaving, they did not accept any form of payment and cleaned it for my fiancé out pure curtesy. Strongly recommended. Very friendly. Thanks again ! read more

Neptune Designs - Jewelry Near Me - Key West, Florida

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My husband and I purchased our wedding rings a year ago and had a necklace repaired while we waited. Great service by the salesperson. I went back yesterday for another jewelry repair. When I walked in and explained what I needed, I was rudely told that they were very busy and that they would not be able to help me. Needless to say, another jeweler got my business and I will not return to this establishment. read more

Found a perfect gift for my neighbor at a very reasonable price. The owner and staff are very nice, and patient.

While vacationing in Key West, my girlfriend and I had the pleasure of meeting Elizabeth Ruzak, Sales Associate at Neptune Designs. Neptune Designs has unique jewelry that we did not see anywhere else in Key West which was also very affordable. Elizabeth introduced us to a new gem, Blue Spinal, which is a sea foam blue/green color and had the owner create custom jewelry for the both of us. We love our bracelet and ring! read more

Neptune Designs is my favorite jewelry store. I studied at the GIA, so I am very particular about where I buy my jewelry. I have several pieces from Neptune and they are superior quality. They have something for everyone!!!! They carry beautiful, well crafted, stunning pieces at reasonable prices. read more

Really beautiful jewelry made in house. Prices very reasonable and friendly staff. Amy was very knowledgeable and patient helping me find precisely what i was looking for. I had visited quite a few other stores but this is the one i would return to in the future. read more

Visited the store in May 2013. They have beautiful, unique jewelry with good honest prices. They do not inflate prices then bargain with you for a lower price. The price you initially see is honest price; my husband and I liked this approach. We purchased a beautiful emerald rough cut pendant with gold cable necklace. Beautiful! Would definitely shop there. read more

Helpful and friendly staff, with a jeweler on site. One jewelry store in town you don't feel like you're getting ripped off.

We just got back from key west and want people visiting to know about the Neptune jewelry shop. What a Jem this store is. Great people. We purchaced a green spinel ring for our 25 th anniversary. We didn't see anything like this ring anywhere else. It was hand crafted and very unique. And exactly what we were looking to pay. Thanks to the great staff they were able to size the ring while we went and had lunch. And I have not stopped looking at it sparkle on my hand. read more

We have been vacationing in Key West for many years and always stop in this store. I was there on 7/23/2017 with my wife and 87 year old mother and the ladies wanted to take a look around the store. But this time the sales woman was so rude we just turned around and walked out feeling like we had been insulted and verbally abused. We had just walked in the door and hadn't said a word when she started in on us. I don't know what her problem was but she needs to get some serious help. We will never return to Neptune Designs as there are many other stores that appreciate our business and are friendly and helpful. She put a serous damper on our vacation and left us all very upset. read more