I had a pair of emerald and diamond earrings custom made and they are nothing short of amazing!…read moreCarl and the entire team at Emeralds international worked within my budget and came up with great design ideas to bring it all to life. They took a little over a month to make and Carl was in constant communication throughout the process to make sure I was happy during each phase. I highly recommend them and love my latest purchase!

Hello fellow Yelpers and Yelpettes!…read more I and the better half were here on a long overdue holiday. Walked around everywhere. No need to take a rental car anywhere unless you are too drunk to walk back to your hotel. LOL! Walking back to the hotel came upon this lovely little shop. Looking like the typical tourist I was expecting the snob brush off. Not the case. I walked around the staff was very polite & answered all of my questions. Asked if they had any cat jewelry. Why..yes we do. Sally showed me these lovely cat dangle earrings. SOLD! No high pressure sales. They just want you to find the best jewelry piece for your enjoyment. Drop by and say "Hi.". You don't know what you may find. As always..your mileage may vary. Peace out!

The guy literally told me "Let's go waste time" I was in…read morethe store for probably 2 minutes. I asked for a price on a bangle. The love bracelet was over $255/gram. I inquired on a different item and that was my store feedback. "Let's go waste time" Poor service

excellent service and very friendly staff!! Family owned business for multiple generations!read more

An "aquatic"-themed jewelry store on Duval Street... good shop! Lots of gold and silver, many…read moreocean- and Key West themed items. Lots of coins, etc. from the local ship wrecks made into jewelry ... quality goods IMHO! The staff was nice, friendly... it was fun to peruse the merch! Recommend you stop by ...

I am a local (13 yrs in KW), have frequented this store and purchased a few items over the years. I…read moredropped off my sea pearl necklace, alerting the sales person, it was 'vacation jewelry' and inexpensive so more sentimental than anything. I had broken the clasp and just wanted it repaired so I could wear it. I stated do not restring, not necessary just make it wearable. 3 months go bye and I realize I had not heard from Neptune. I take some responsibility as I did not call, went on vacation or just busy. You would think once the repair was finished they would call. NO they did not. After 3 months I visited to find NOTHING NOTHING had happened. They said it is not gold so we cannot repair. Although I never raised my voice, I made it known I was a very unhappy customer. At one point, a male employee decided to get involved and started by saying - just relax!! Women loved to be told that don't we!! I stated no need to use gold, just a clasp so I can wear it. 3 Weeks later returned to find my necklace had been taken apart and was missing a loop at the end. AGAIN NO REPAIR NO CALL. I asked for the loop to put back and I would return tomorrow. I also stated I did not really want to be charged for the repair. Well, I did return the next day, they did repair and I was told, the owners said to tell you it's $37.50 - pay or will will take the repair apart and return to you!!!! Wow threatening a customer for $37.50!! If you read the bio of the store, it was started by Mom and Dad. I can image Mom and Dad would be ashamed of the current owner threatening a customer for $37.50. There are quite a few smaller shops in Key West. Go there!! I certainly will not be returning and now that my friends have heard - they will not either!!

We were totally satisfied with our transactions with Jeff and his staff. His collection is…read moretop-flight, especially from the Atocha shipwreck and other local nautical items. Jeff took time to explain the history of many of the items...with no pressure sales throughout. Teresa and other staff were engaging and professional. Costs were more than competitive, especially compared to downtown Key West! We enjoyed knowing Jeff and entire staff are local...and well regarded. Highly recommend.

charged twice to fix a gold bracelet. broke within 5 minutes of wearing. would not recommend.read more

Its a great husband and wife team. I had a new necklace that needed to be shortened, which was no…read moresmall task for this tight woven box chain. It required cleaning, cutting, and carefully soldering a new ring on both sides. The jeweler was incredibly kind and professional, and he even took the time to do the work while I waited. The whole process took about 50 minutes, and the result was flawless. The necklace looks perfect, and you'd never know it had been altered. I really appreciate his skill, attention to detail, and excellent customer service. The store has a collection a beautifully curated pieces AND dog accessories (I love dog lovers:) I Highly recommend!

Exceptional customer service! We needed a watch band replacement. The care and support was 100%!…read more Fantastic selection of jewelry and they also have some cute stuff for the dogs/cats.

Wonderfull shopping experience. High quality watches and fine jewelry. Arrvi is thoughtful,…read moreknowledgeable and courteous. He takes the time to get to know you and can steer you to the right choices fir your interest and budgets. We have bought several exceptional pieces and look forward to our next visit

Been a customer of Ballerina Jewelers for over 20 years. Went on a cruise with a lot of friends…read morewho spent over $100,000.00 at the store. When the time came to make a purchase of a diamond bracelet, they played games with the price which was unfortunate. After all these years of doing business with them, we unfortunately will no longer be doing business with them.

I rarely write negative reviews, but my experience with Blue Marlin Jewelry was extremely…read moredisappointing. I brought my watch in on June 19, 2025 for what should have been a simple clasp repair. I was never given a written estimate before the work was approved. Later I was told the clasp/buckle needed replacement and I verbally approved the work based on the information provided at the time. When I came back to pick up the watch, I immediately noticed that one of the hands had fallen off the watch. This means the watch was damaged somewhere during the service process while it was out through their service chain. That should never happen when a customer leaves a watch with a jewelry store. Because of that damage, the watch had to be sent out again. From the moment I dropped it off to the moment it was finally ready, the process took about eight months. Regardless of where the delay occurred, that is an extremely long time for a customer to wait for a watch repair. What was most surprising was the way the situation was handled afterward. Despite the damage occurring while the watch was in their service process and the extremely long delay, I was still expected to pay the full amount for the buckle replacement. There was no real effort to acknowledge the customer experience or take responsibility for what happened during the process. Unfortunately, that level of professionalism and accountability was not demonstrated here. The response I received from management made it clear that the focus was on explaining their internal process rather than understanding the situation from the customer's perspective. When a business stops caring about how the customer experience feels on the other side, it becomes a serious problem. I remained patient throughout the entire eight-month process and tried to handle the situation respectfully, but the overall experience left me very disappointed. If you are considering doing business here, I strongly recommend that you get everything in writing before leaving your watch or jewelry. Based on my experience, this is not a level of service I would expect from a professional jewelry store.

The BEST jewelry store in all of the Florida Keys! I look forward to going to Blue Marlin every…read moretime I visit the Keys. I wasn't aware that in the past year, Armando opened a second store in Key West, and I was so excited when I stumbled upon it. It's just as great as the original Islamorada location. For anyone who is looking for unique, fine jewelry that has a Florida Keys vibe, I highly recommend checking them out. And if it's your birthday, let them know, they have discounts for your special day!

Vladim helped me sort thru all my jewelry to identify the good from the bad…read more Was paid a very fair price and the experience was quick and easy. He also replaces any watch battery. Highly recommended

With this economy I really needed cash to help pay my bills. I'm a collector and I've been saving…read moregold for awhile now (gold jewelry, gold coins, silver coins, and some broken gold chains I had). I was and was ready to sell but everywhere I went, they were offering me significantly less than spot price. I know they have to make money, but I felt the other places were trying to screw me over. I found Real Gold Buyer on yelp and stopped by their store on 163rd Street in North Miami Beach, very close to Aventura. The owner Vadim, was professional and courteous and answered all my questions I had. He tested my gold using a scratch acid test to confirm it was real. I had some gold and silver coins and he took out some kind of machine he placed the coins on it, and I think it was thru xray and it identified that it was 24k gold and Pure Silver, I never knew something like that existed. They offered me a very fair price, much higher than any of the local competitions did and I got paid in cash (he also offered me a check if I wanted). Very happy and will recommend all my family and friends to visit Real Gold Buyer if they have any gold or silver they need to sell.

Above and beyond!…read more osef and Joseph are true masters of their craft. Their attention to detail and precision in every repair and restoration is genuinely impressive. They took the time to explain the work needed and delivered results that exceeded expectations. My watch now looks and functions like new. Highly recommend them to anyone looking for trustworthy and skilled watchmakers.

Mr Josef, I did my part taking off the bad review I gave you in exchange for you to fix my clock. I…read moredropped off the clock on April 3rd for the 8th time. It's about time you give back my Clock in working condition after over 2 years of back and forth. Either your shop can fix it, or not. Either case I'm ready to pick it up.

SCAM SCAM!!!!! The owner is a very dishonest person. He told me he was selling me a 10 gram chain…read more I paid him for a 10gram chain!!!. After I got home my husband told me he didn't think the chain was 10 grams so we took it to 3 different jewelery places and they all said that the chain only weighed 4.8-5 grams!!! He's a thief! DO NOT BUY FROM LOUKAS!!! He said he doesn't return money and he doesn't sell jewelry by weight!! Then why would he tell me I was buying 10 grams of gold!!???? He charged me 3 times more what the value of the chain really is! Other reviews said he's dishonest! I'm not the only one. Please buy from a reputable place!!! You'll save headaches and money!!!! He doesn't care about the customers only his pockets!!

Busy trial attorney shopping for gifts here while on honeymoon. Owner approached me, said no…read morepictures. I replied "ok, no problem, this is a business call." He said, "no phone calls in my store. Trying to sell this jewelry", and asked me to leave. I left, walked down the street, found a jewelry store selling shipwreck coin style jewelry and bought a NICE coin ring from there instead. Unprofessional and RUDE.