Have never written a yelp review before. I feel as though this occurrence warrants one, however:
Don't ever buy bottle service here. You've been forewarned. We bought bottle service, 4 of them ($800) and they never came to our table a single time in 3 hours. I went to the front desk 4+ times (I know you have cameras, watch them, @cactus) The GM eventually came and asked if I would admit it was my problem... (what a fucking joke, especially for a business...after 3 hours and multiple complaints lol), however, I thought that other chasers were already on the way; she claimed this had already happened, it absolutely did not. I actually recorded it lol. Unless we had a few guys obsessed with sprite and lemonade who cashed both (times 2!!!!) in a span of 2 minutes... And told her we were good. Even if I was wrong, we are obviously all consuming alcohol - but not a single server ever came by; we could've spent thousands, but why wound when. That was the vibe?. Not a single time did I ever see them bring a single item either.. This is a fact. I ended up complaining multiple times, to the front desk sadly as I couldn't reach anyone else; and the GM came in hot, claiming they had brought them... definitely would've seen that, or noticed 4 large vases of sprite/orange juice being consumed. Also where were the empties??? No one picked them up... they were never there? Those fellas w're so nice, and she chose to pull up and completely shit on me; all while I was calm, cool, and collected. after getting zero service for 3* hours lol, talk about a power trip I guess?
Guess there is the chance that they were consumed rapidly, however unlikely that may be, and picked up within minutes before I noticed; but after 2+ hours without service, I highly, highly doubt it. They were 100% trying to save face, especially since I have videos of the bouncers apologizing their assed off hahahahah. But, and I don't think it was unjustified to ask for more sprite (after asking 4 times lol, ask the lady who was selling cups at the front; she was more helpful than anyone, if anything the so called "general manager" should be fucking fired (excuse my language, but she sucks) )
I will admit that. I was very civil regarding the ordeal, and they kicked me out. Does that seem at all to you like a "give 'em the boot" offense? I certainly don't think so. Even if I was wrong, all I asked for were more containers of sprite/OJ. None came, in hours.
The shame is that I met the owner before, who was one of the sweetest ladies I've ever met before. It's a shame that the rest of the staff would treat alumni like this, especially after spending so much money. I caused 0 problems. The two guys who ended up kicking me out were apologizing their asses off until the "GM" showed up. They clearly do not have the capacity to handle bottle service properly. As my review shows, I was properly sober as well; this is being written on my walk home. An absolute shame as Cactus used to be my favorite bar before it closed down a few years ago.
The bouncers were on my side in the beginning, after going to the front desk 3 times to kindly request more chasers. Switched at a moments notice at the GM's lies (should've gotten her name) that I had gotten the chasers... and kicked me out for that. Even if we had... I am shocked. The only "threat" I ever gave was giving no tip; until those guys came up, sweating, and I could see how hard they were working; I would've tipped them heavily. As a side note, props to them, I understand they were just doing their jobs.
Sadly, the "GM" came up shortly afterward, and after those guys had apologized (which is all I wanted), proceeded to kick me out; and have those two walk behind me to the door like I was a fucking criminal. Unbelievable. My only offense was complaining about the lack of service. Would've tipped those guys to the moon.
I will leave it up to you whether that is a justifiable offense to kick people out, but all is will say is this: Cactus is great and it's good to have it back, but never buy bottle service here.
Never Again. She ruined my entire Cactus experience, and j will never be back. Talk about an overreaction... probably just so they could squeeze some else in and steal there money before shutdown too
If you are planning to buy bottle service, go to Where Else. Trust me; they know how to do it.
Sincerely,
Chase. read more