Kris and her staff were great. I rented 4 vans for the UCI BMX World Cup. Kris made it so easy to…read moreget the reservations, set up multiple international drivers and pick up the vans. I cannot say enough good things about the ease of the process Thank Kris!

I rarely leave reviews unless the experience is bad enough that I genuinely wouldn't want to come…read moreback--and this was one of those cases. I rented from this branch for work purposes, so reliability mattered. Unfortunately, over multiple rentals I was given vehicles with serious issues: * Unsanitary conditions (including insect/roach presence) * Mechanical problems (warning lights and drivability concerns) * Safety concerns (severely worn/bald tires) I reported these issues at the time, and the location was aware of them. Despite that, no effective solution was provided and I was not given a viable replacement. I had to continue dealing with these problems, which cost me time, income, and significant stress. What followed was even worse. I spent over four months going back and forth with Avis Budget Group, dealing with delays, repeated follow-ups, and being ignored at times just to get basic responses. Only after significant escalation (including formal complaints) did they finally confirm that a refund was approved, stating it would be processed within 3-5 business days. It has now been over 10 business days, and: * No refund has been received * My bank confirms no transaction was ever initiated * Client Relations has stopped responding There is also a clear discrepancy in the refund amount: * Amount requested: $1,213.59 (baseline rental costs for defective vehicles) * Amount they referenced: $910.10, with no explanation provided for the difference Instead of resolving this, the company continues to delay and push the issue without providing a clear or final solution. After months of effort, follow-ups, and escalation, there is still no actual resolution. This reflects a serious lack of accountability, communication, and follow-through. I would update this review if the issue is properly resolved, but as of now, this has been an extremely time-consuming and frustrating experience.

This is the best rental car experience I've had in a long time. When I initially picked up the car,…read morethe manager made a point to introduce his self to me. He wanted to make sure I was comfortable with the car. I rented an inexpensive Nissan. It was brand new and very clean. The last few times I rented cars they weren't very clean. So this was a plus. Derek called mid week to check in and make sure all was well. My drop off was at another location. But that didn't stop Derek from making a last call. He wanted to double check that all was well. Now that's service! If I'm ever looking for a rental in Sarasota I'll return here.

DO NOT BOOK A CAR With "Enterprise car rental" off of 1003 Washington Boulevard in sarasota!!! huge…read moremistake! Thinking they were a reliable source for a car rental, They are not!! Extremely disappointed!!! I made a reservation for a car, received a confirmation and when I showed up, there was no car available for me! Never again!!

Alamo Rent-A-Car recently rented me a Chevy Equinox vehicle, and they were extremely professional,…read morecourteous, and helpful. I would use them again in a heartbeat! Thank you.

I returned the car 4 days early and got no money back. Ugg Got car Friday the 14th of August and…read morereturned car on the 17th of August around 1:30 pm. The car was not to be back until Friday the 21st of August at 9 pm. How do I get reimbursed for the days I didn't use car

Easily the most fun I've had in a long time! The Slingshot turns heads and was a blast to drive…read more Sound system was incredible (one guy told me he could hear me coming down the block) . I think what stood out most was how frictionless the checkout n pickup process was. I booked it all from my phone, digitally signed the waivers, got a pincode to grab the key from a digital Dropbox, submitted a few pictures and took off...didn't even have to meet with anyone! Highly recommend A++++

Recommend avoiding this Sarasota Slingshot. The fact that this this vendor will not physically…read moreappear before or after your rental should be a red flag. We spent 30 minutes looking for the key to start our day. We got lost on our way back because this vehicle is sooo hot our phones (our only GPS) wouldn't work. So this mystery vehicle owner charged an extra $75. This is essentially some guy with a slingshot ripping people off. Be very careful!!!

What's the point of taking a reservation when you don't bother to have the reserved car available?…read moreAll these years after Seinfeld made this joke in an episode of Seinfeld, and it's still happening. Back in February we booked a Tesla model 3 Long Range with Herz online to pickup at the end of July, it even said on the reservation "this model is guaranteed". Despite the guarantee and their system knowing for 4 months that a car was reserved, they didn't have a Tesla model 3 long range available, they didn't even have a Tesla available. However, one was delivered from their storage facility while we were there, but that was reserved for a Presidents Circle member picking it up later. To add insult to injury, you could still book a Tesla model 3 to pickup an hour later at that location, despite the fact that they had no Tesla's. They tried to give us a Chevy Bolt instead, but that wouldn't work because the charging infrastructure for the Chevy is vastly inferior to the Tesla, and it's range was a concern as we're not staying local. Ultimately, we ended up with a free "upgrade" (though it could be booked for the same price) to a one year old Toyota Sienna minivan, that somehow has over 41,000 miles and mismatched tires between the front and rear. Hertz is a complete mess of a rental car company, I don't blame the staff at this location for not having the car, it's a corporate problem, and we're going to have to think long and hard before renting with Hertz again in the future.

I reserved an electric car and when I went to pick it up, the guy behind the counter said he'd put…read moreme in a gas car instead. I agreed and moved on. When I turned in the car I noticed an up charge on my receipt. He didn't tell me it was considered an upgrade- it was a very basic car. $147!!!! The manager couldn't assist me and it takes a long time to get through to customer service. I feel misinformed by the Hertz employee and it's costing money I don't have to expend! I'll take my coworker recommendations from now on! Enterprise rent a car!

This review is only for a drop off…read more I've had my prior issues with Enterprise at one point (the LAX branch) with some of the people they employ, though any experiences with them since have been just fine. I had picked up my car from Tampa and arranged to drop off at this location at Sarasota airport. Drop off was a breeze, as the airport is small and easily maneuverable. The signs point you to where you need to go and each company represented there has an area to return your car. The employee who directed me to a space was friendly and after a quick look at the car, I was done. No lines, no hassles, and no headaches here. Not too much else to write about with a car return, but this was as easy as it gets.

Booked and confirmed on line. The dude inside the airport politely checked to see if my res was…read moreready. It was. Told me how to get to their booth outside, and the young lady smiled, chatted, and had me in my car in literally 2 minutes! It was so smooth, I tipped her $20 and told her what a great job they did! I see a couple of negative reviews, but it certainly went well for me! Thanks, Enterprise!

I rent cars fairly often since I travel a bit. Out of all the rental companies, I prefer Alamo…read moremost of all. Hertz used to be a favorite when I did more corporate travel, but now their rates are exhorbitant. Alamo and National share a counter at SRQ so last week, I was helped by the agent at National (Alex). It wasn't until he told me that my driver's license had expired two days ago, that I realized this had happened. I had just gotten my Real ID a couple of years ago - what I didn't realize is that the original expiration did not get reset by getting this card. I also had not gotten any mail renewal notice from the DMV. I was panicking because not only was I going to fly the next day, but I couldn't rent the car. Anyway, I went online and was able to renew my DL but I didn't have the ability to print it out at the airport. This was required to rent a car. After a little bit of begging, Alex took me over to his supervisor to see if they could help me out. Once his supervisor confirmed that Alamo/National could accept a temporary paper license, this nice gentleman took me to Julia who printed out my temporary license. I was so grateful to this team of Alex, Julia, and their supervisor that day but I could have been so stuck without their willingness to help. DH was sick and I was stuck at the airport without a rental car. On top of it all, Julia gave me a car upgrade without me even asking. The Armada was super clean. When I got to the car, the car had these scratches on the side like it had driven through thick brush. I saw this young outdoor agent with dark curly hair - he told me that he would check the system and add it if it wasn't in the system. Thank you, Alex, Julia, the young outdoor agent, and your supervisor! If there is a way to submit a "kudos" through corporate, I would be happy to do it.

Kathy you are a rockstar!!! I was given a Kia K5 when I arrived for my 2 week stay. I came back and…read moreasked if I could get a different vehicle (I am tall), and Kathy hooked me up with a Ram. Thank You So Much!!! I am no longer hitting my head getting into my vehicle. I appreciate the service you provided. KATHY for the win!

Can't think these guys enough ! I was in a real bind and they came and quickly got my car up and…read morerunning running. Would recommend anyone looking for car support with a affordable price

I grew up in New York, which is a pretty tough neighboorhood I moved to Sarasota five years ago and…read moretoday I'm a man who is truly a professional. Mike was called to fix a basic flat tire , His professionalism and his overall positive attitude was a refreshing feeling in this crazy world use this business for your issues, and you will be completely happy