Frustrating interaction. Had a leak in my fire suppression. System. The technician originally…read moredidn't show up. Then after calling back they did. Promised a follow up email or call. Nothing for a week until I started calling. Said they needed a note from fire permitting that I had to get. I went and got the note. Then sent it to them, only to be ghosted after repeated calls and texts. Contacted a different service who came within a week. Fixed the problem, but now I have black mold because this group held up work for almost a month.

The technician was prompt and professional, taking the time to thoroughly inspect the issue and…read moreclearly explain the best solution. Even though they weren't able to replace the valve during the visit, he provided honest guidance and didn't charge for the service. Truly appreciate the integrity and professionalism--highly recommended!

Great service all around…read more They mostly sell and service fire extinguishers but they also sell and/or service lots of other equipment including fire alarm systems & fire sprinkler systems (both of which they install as well), they service the tanks for welding, tanks for paintballing, and more. My husband called them up one Monday morning needing a couple paintball tanks hydrotested. When all the other guys offer a one week turn around, Nick got them tested in about an hour. Cost was $20/ea. My understanding is that he only does them on Monday mornings but you should call ahead. Nick is a really nice guy. He explained what we was doing as he did it (removing the heads off each tank) or he explained going to do and how long it would take. He called me up as soon as he was done. He even cautiously put them in my car so they wouldn't roll around, giving the inspection labels time to fully dry.

This company will over charge you on every part of the service. Travel time will be an extra $150…read moreper technician x 2, $300 for nothing. They use 2 technicians at $275/hr when they only need one. $125 for documentation fee, for what? $50 for adninistration fee. $1,414 to inspect a four-plex and recharge 2 portable extinguishers. Brought concerns to their magager who was a complete b____! Do not use them. Find someone else. They are a horrible company!

My 3rd sweep in the last 4 years from Will this week. Super nice guy, reliable, high quality work…read moreand very knowledgable. Appreciate his sharing some little details, tidbits, and tips about my specific woodburning stove. Highly recommended!!

Will did a good old-fashioned chimney sweep for my little cabin deep in the redwoods. He found the…read moreplace without GPS, outbid everyone else in town, and scheduled me two weeks sooner than anyone. What a wonderful guy.

When I noticed a leak coming from a pipe that I knew was related to my fire suppression system, I…read morecontacted my HOA, who said hire a plumber. I contacted a plumber and they were hesitant to help me. I asked the fire department in my neighborhood who should I call and they directed me to contact a C-16 fire sprinkler system company. I googled C-16 fire sprinkler and Brass Eagle Fire in Petaluma came up. I contacted them and within a very short time Jose Hernandez, Fire Systems Technician, was at my door. He understood what needed to be done and the following week, my leak was fixed...for a reasonable price. I would highly recommend Brass Eagle Fire, 415.748.6249.

I called brass Eagle for a quote on my fire system in my restaurant. I talked to Joe Hernandez. He…read morewas very helpful. He's very knowledgeable and honest. He prevented me from getting taken by another company. Which I greatly appreciated. The job was quoted for much less. And I was very happy with my decision to go with brass Eagle fire protection. I highly recommend them.

Man, I'm really glad I called these guys. I just purchased a home and it has a fire sprinkler…read moresystem. The last owners installed it but did not maintain it and I knew little to nothing about it but found a very faded sign attached to the side of the house with Alpha's number on it. Turns out the Alarm controller, alarm and pressure gauge were shot and needed replacement. Their guy Alfred clued me in on the system, how to test it and what to do to protect it. He was a wealth of information and a very nice and professional guy. Highly recommend Alpha! Thank you! A++

I called for repair work, but they were too busy to accommodate. I'm writing a 5-Star review…read morebecause, unsolicited by me, they gave me 2 referrals that might have bandwidth to help me, and said if those don't work out to call back and they could see what they could do. I've never had a business refer a competitor, and I thought that was very honest and admirable. If I ever have an issue again with my fire suppression system, I will call Alpha Fire!

Completed sprinkler head replacement. Satisfied with work. Easy to contact and get an appointment.read more

Fire King it is such a rip off. I needed to get my fire alarms certified in my 22 unit apartment…read morecomplex and was shocked that they said it was gonna cost $600 to just check the fire alarms but I thought somehow this was the going rate and everybody was extremely expensive. They sent over two guys that literally took 10 minutes to check my alarms and I was charged $600 for this! I later researched and found someone else that only charged me 200 bucks For the same service. Do your research and do not get ripped off like I did this one time I certainly won't let it happen again.

I called in and spoke with Lisa, who was as much a gem over the phone as she was in person. I was…read moregiven a time frame to drop by with a fire extinguisher that needed an inspection and recertification. When I arrived, the technician completed everything quickly (within 15-20 mins). I paid (about sixty bucks) and was on my way! Excellent customer service, efficient work, and I am glad we chose to stick with the same company that we originally started with, even though it's a bit of a drive for me. I highly recommend them for all your fire extinguisher needs.

Do not use this company! It is on the verge of bankruptcy due to poor managenent. The people I…read moreused to deal with are long gone and many of my colleagues have recently switched to honest, reputable competitors.