I went in to have a tooth pulled. She gave me a referral to another dentist instead and then…read morecharged me $85.00.

The office of Wendy Pietz, Oral Facial & Implant Surgery did a fine job installing my implant…read more However, their scheduling practices are terrible, and may cost you extra money that you did not budget for. I don't know if it is common practice to make patients wait five months to have work done. Maybe all oral surgeons make their patients wait that long. What I do know is that this office used a retired prosthodontist from out of state to make the actual implant for my mouth. I also know that this office rescheduled my appointments more times than they kept them. In addition, I can attest that one of the times my appointment was moved was AFTER I was already in the chair waiting to have the work done. It wasn't until the moment that the implant was to be placed that she realized that it had not arrived yet. There I was, mouth open, waiting for the work to begin, when I was told "Oopsie, we don't have the implant. Come back later." As a person who does not receive Paid Time Off for such situations, the frequent rescheduling that seems to be common for this office has been extremely costly for me. I asked several times for a discount to off-set my lost wages, and have been stone-walled. Use Wendy Pietz only if: (A) You can't find anywhere else to go. (B) You have a very flexible schedule. (C) You don't mind waiting a long time. And (D) You don't mind losing multiple work days for your oral surgery needs. Otherwise, you'd be better off going somewhere else.

They were very accommodating to schedule my initial consultation but when the cost went over my…read morebudget they suggested I take a couple of days to think about it and if I had any questions to call anytime at all, and that we will work something out. Since, I have called 3 or 4 times left messages and have been told id get a call back however I have not received any calls. I'm pretty discouraged it's a lot to start this process and then to feel like there's no interest either due to it being a complex case or my finances. Either way I now have to keep trying until I hopefully my find a practice that will help.

From the 1st time speaking with Vanessa, from Britely, regarding my 1st time appointment to a week…read morelater going in for my consultation~ I felt beyond comfortable! They are truly AMAZING what they do! I'm so embarrassed at how my teeth look after many years of putting my family before myself. And she never once made me feel 'less than' Even after going over a few plans that would work for me, the dentist, himself, made time to stop in and say hi!! After telling Vanessa that I do have 2 more appointments made for another opinions and not making a decision this min, without a wink, she encouraged me to do so and even sent a sweet text the morning of my next two appointments. If you were on the fence about going to Britely~ RUN they are great at what they do!!!

I had a 6-month cleaning today with a new hygienist. She…read morewas prompt and thorough. ​

feel welcomed professional advices so comfortable very caring makes things understandable because…read moreof my hearing impaired my lips reading understanding the procedure well.

They altered my medical records to match their fraudulent billing records. Both are crimes…read more Currently they are being investigated for both. Also, have you ever been charged for anesthesia D9215? A regular filling includes numbing the tooth with a shot. To add D9215 is called "unbundling" a procedure from the primary filling code. In other words you were billed twice for the numbing shot. Check your billing statements. I almost missed it.

This was one of the most uncomfortable dental visits I've ever had. The X-ray machine wasn't…read moreworking properly, so I had to sit through multiple re-scans. I was already feeling uneasy, and overhearing the dentist next door speak to a patient in a dismissive, cold tone only made it worse. When I realized that was the provider I was about to see, I had a feeling it wouldn't go well--and it didn't. He showed zero empathy, especially toward someone like me who's insecure about their teeth and trying to build confidence again. He couldn't give real guidance--just said, "it's whatever you want to do." My mouth was full of blood and uncomfortable, and I had to ask for water and a cup to rinse. That should be automatic, not something I have to request. He didn't say goodbye, didn't acknowledge me at the end--he just talked to the assistant like I wasn't even there and walked off. The only person who treated me with any care was the dental assistant. To make matters worse, they never scanned the insurance info I sent or the signed form for my X-rays. I had to follow up three times just to be taken seriously. This experience was unprofessional, disorganized, and emotionally draining. I won't be returning. The office in Wauwatosa is usually pretty well but this one AVOID IT AT ALL COST

Timely, painless, concerned about my well being. Great staff. I had an extraction. Total time was…read moreunder an hour.

My son is having his wisdom teeth removed. So far very impressed by this businFriendly staff, nice…read morewaiting room and convenient location. The surgeon was personable and clear in his discharge instructions as was the nurse. It can be difficult to choose an oral surgeon and I highly recommend this practice. Dr. Hawkins was outstanding!

I was referred to this office and made my situation abundantly clear from the start: I am traveling…read morefrom Chicago, paying entirely out of pocket, and have an extremely limited and hectic work schedule. I called three months in advance specifically to secure surgery during a pre-approved week off in January. I was explicitly told there was availability, with the only requirement being a pre-op appointment. I completely understand this needed pre- appt. I drove in from Chicago at 5AM for that appointment, and was told my X-rays from 12 months prior were "too old." While frustrating, I understood and agreed to repeat imaging, paying $450 that day. After the exam, I was sent to reception to pay and "schedule surgery," only to then be told I would need yet another appointment before surgery could even be scheduled -- something that was never disclosed minutes earlier in the room. After explaining that I had already made a lengthy trip and that this was not what had been communicated to me, the staff briefly conferred and suddenly said they could perform the cone beam scan that same day for an additional $350. Wanting to avoid yet another trip and finally move forward, I agreed and paid on the spot. After completing the scan, I was once again sent to reception, where I was then told they actually could not accommodate surgery during the very week they had originally promised. At that point, I had paid roughly $800 for appointments day of and scans based entirely on their assurances, only to be told they could not deliver what had been guaranteed. I remained polite, rescheduled for my next available time off (cancelling my personal VACATION) in March, and clearly explained that this would be my only window until June. I also emphasized that I am in significant pain and that the delay was severely impacting my quality of life. The response was largely dismissive. I left defeated and disappointed, but understood that things happen. I received a call last week (Feb.9th from Allie) informing me that they could not perform my surgery at all because Dr. Kimmel would be "busy." It is baffling that I was scheduled in the first place if this was the case. At this point, I politely requested copies of my receipts, X-rays, and cone beam scan so I could seek care elsewhere. The tone immediately shifted, and I was met with impatience, dismissiveness, and clear irritation simply for asking for records I had paid for. When the emailed records did not include the $350 cone beam scan, I followed up and again encountered attitude questioning why I would need it despite the fact that I personally funded it. It was eventually mailed to me on a CD. This entire experience felt disorganized, misleading, and profoundly unprofessional. My family has spent tens of thousands of dollars here over the years as uninsured, cash-paying patients, which makes this level of disregard even more disappointing. It is clear to me the dismissive communication here demonstrates a serious lack of respect for patients' time, finances, and well-being. To say I am disappointed in the level of care and professionalism would be an understatement. This is not how you treat loyal, paying patients. I hope this is a "one-off" situation for this office because Dr. Kimmel himself was incredibly kind and thorough with explaining my surgery that I unfortunately, will not be having here.

Horrible experience. Ofice staff are friendly, but Dr. Wagner is a cold person with no empathy.read more

Has full services, which is nice. I had wisdom teeth removed, that was quick had zero issue with…read moreaftercare. Highly recommend the dental surgeon they have. Quick turnaround for crowns and a partial denture. However, during the crowns, and they verbally instructed and then left an intern / trainee to do the mold, which had to be done twice before a trained dental technician came in to assist firsthand. They fitted my denture while my mouth was numb, as I was having lower crowns done when my upper partial came in. It was impossible to feel the fit and I obviously didn't realize how uncomfortable it was until the numbness went away. They were happy to schedule a couple days later and get me in for adjustments. Technician I had rolled her eyes several times during the appointment when I told her it felt like the partial was pulling my jaw inwards and causing headaches and asking her to continue making adjustments. It took about an hour and several attempts, but they finally got a more seasoned dentist to get it to fit right. The next appointment I had, I was in for a cavity. They numbed me but then the technician said that it was her professional opinion that the wrong tooth was called out on the chart for a cavity, and that it was the neighboring tooth, which wasn't completely numb. They didn't proceed to numb the correct tooth, and there was a little bit of pain, but at that point I had enough and just wanted to get out of the chair. Yes, I should have complained, but I had enough of Aspen dental as a whole at that point. I had one more appointment and when I canceled, the receptionist didn't even inquire why I was canceling and not rescheduling. So here I am on Yelp...

They may be good at the dental services, but their billing is a GREAT BIG SCAM!! Last year I went…read morefor cleaning and filing down a sharp tooth. They charged me ahead of time even though their paperwork says payment due at time of service. They overcharged me 298. If my husband hadn't followed up with Delta Dental we wouldn't have known. Then the Insurance Agent said we had to wait an extra month to get the refund. This year I had an emergency tooth extraction, they charged us $1000.00 Again, we followed up with Delta Dental- they overcharged us $843.00. Make sure you follow up with your Insurance- they are well-known for overcharging people and not giving you your money back if you don't follow up. SCAM ARTISTS BIG TIME!! P.s. the dentist who filed my tooth down didn't do a great job. I told him it was still too sharp. He said that was the best he could do.

i was terrified to have my wisdom teeth removed, and had a panic attack prior to my surgery. the…read morewhole team was so wonderful in helping me calm down. the surgeon was a very calming presence and explained everything very clearly before and after. may update if my recovery doesn't go as smoothly, but the surgery itself went perfectly fine.

Horrible experience. They rescheduled my appointment twice. Then when I went in for a…read moreconsultation they wanted to do X-ray. I asked for a neck shield. Had to look for one. Then took X-ray said did not work with neck shield. Said I have thyroid issues need to wear it. Tried again and said did not work and wanted to do it a third time. I said no asked if I could just see dentist to discuss she said need measurements I said I am not even sure if doing this can I see the dentist. She checked and said no would not see me . When I asked will I be billed. One receptionist spoke to me for two seconds with her purse and bag on her and said no bill but was halfway leaving I said appears you want to start your weekend rather than handle my issue as a customer or patient. So said you have a good weekend and I left. Everyone should know what bad patient and customer care this place has

Easy to get in the same day without urgent care. I really like the staff here. I live in Racine and…read moretravel here because of how much I like everyone here. They actually listen and don't try to rush.

Doctors are good and the staff is wonderful too! The nurses respond to you quickly and answer…read moreyour questions.