Nope, I came here because my husband asked me what I wanted to do for Mother's Day. Well, Nektar opened close to my house, so I figured why not. Disarray from the moment we walked through the door. Let us start with it being over 100° outside, and it was just as hot inside. The air wasn't even blowing. It was stuffy and humid. Not exactly somewhere. I want to sit and drink something frozen in.
A gentleman and his two children arrived right before we did. They were serviced quickly and promptly.
My husband and I waited over 10 minutes before being greeted. The worker, Zach, behind the counter, didn't even acknowledge us or say, "I'll be right with you," or inform the other worker on the back we were waiting. NOTHING.
Finally, a young lady came from the back to take our order but had to ask Zach for help. He seemed annoyed with her and us. I'm not sure what that was about. Sadly, she wasn't much better. Not friendly or customer service oriented at all. Didn't offer to explain the menu even though we told her it was our first time.
I ordered the specialty drink in which Nektar teamed up with Too Faced Cosmetics. It is absolutely the most disgusting thing I have ever had the misfortune of tasting. No harm. No foul. My personal opinion.
My husband got the PB Mocha. Again, he was less than impressed. I tried it as well. I wasn't impressed either. Again, our opinion.
So we decided to place one more order because, well, "Why the hell not? It's my mother's day." Again, Zach was prepping another order, but what gets me is he never informed the other individual that someone was waiting either time we wanted to order. Once we were finally acknowledged by the young lady after she came out after another 5 to 8 minutes passed, we ordered an acai bowl. The young lady needed Zach's help... again. He seemed annoyed as hell. She wasn't much better. Lover's quarrel? I guess we will never know.
Acai was disgusting, too. Needless to say, it was a terrible experience from the ambiance to the customer service or lack thereof.
It's a fad type place. I'm surprised it's been around since 2010 given the experience we had. read more