Dana Ly was so helpful with processing my refund while another associate that led me to her was so dismissive. She was apologetic for her colleague's lack of professionalism and was super sweet to my daughter. Overall left happy and I will definitely be shopping at this location more often. read more

Do not purchase from here. Their return policy is outdated and makes the return process unnecessarily difficult. It honestly feels like they're more concerned about commissions and hitting store numbers than providing good customer service. I drove 40 minutes just to make a return and then waited an hour for a manager to provide an override, only for no one to ever come. Eventually, they had to send me a return label. What made the situation even more frustrating was that I was offered an exchange instead of simply processing my return. After this experience, I have no interest in purchasing from here again. Save yourself the hassle and take your money somewhere else. read more

Amazing Service from Melina in Handbags. By the way, their handbag section did not disappoint. I had placed an order and was having difficulty with some items. Melina in handbags assisted me locate and place the additional order. She was professional, sweet and so very helpful. I dreaded having to go to the store to take care of my issue, however she was such a delight. I would not hesitate returning because of her. Thank you again N.M and you Melina for helping me with my purchase. You were wonderful! read more

SF location shuttered, but I've always preferred the Palo Alto location. I've found that the shoe department could be more welcoming (but tbh, does not really matter since I rarely find anything in my size. Please carry some size 34s!!). However, the women's department associates are usually pretty helpful and not too pushy. I've found some nice jackets here and love that they offer complimentary hemming (depending on stitch type and if it was a full- priced merch). read more

In April, I took my daughter shopping for her 5th grade promotion and, after we found the perfect dress, we needed makeup to complete the look. We met Kim at the Guerlain counter and she helped us. Kim listened to what we were looking for and helped us try several products. My daughter tried mascara, eyeshadow, lip stick, and lip oil. She fell in love with everything but the eyeshadow. Kim was very friendly, personable, and knowledgeable. She made the experience very enjoyable. We recently returned to the store to buy cologne and saw Kim. She remembered my daughter and asked how her 5th grade promotion went. I showed her pictures and she very nicely complimented my daughter. We really like Kim and will return to the store because she is so helpful and caring. read more

Neiman Marcus - My daughter with her Guerlain mascara, lip stick, and lip oil. - Shoe Stores Near Me - Palo Alto, California

I've been coming here for more than fifty years and the layout has stayed the same, which is really comforting. Whenever I stop in, shop at other stores outside, it always feels like I'm back home again. read more

See all

Amazing customer service! I went in person looking for a specific pair of Dior flats, but unfortunately they didn't have them in stock. We asked an employee named Philip, and he was incredibly sweet, helpful, and knowledgeable. He let me know that they could order the flats online and even recommended that I size down because they run big. I needed the shoes before an upcoming event, and Philip went above and beyond to make sure they arrived in time. He was so attentive and made the entire experience easy and stress free. Thank you so much, Philip, for your amazing service and for making sure I got my shoes in time for my event! I truly appreciate all your help and would definitely recommend him. read more

Located in the Stanford Shopping Center, this tri-level Nieman Marcus features fashion's top name designer collections for men, women, and children, as well as exceptional offerings of designer jewelry and handbag selections. Top-shelf cosmetics, skin care, and fine fragrances from around the world, that are not widely available elsewhere, take center stage on the first level. Their gifts & home decor department is somewhat lacking though, as the display areas had extremely limited offerings compared to other NM locations. The sales associates are friendly and knowledgeable about their departments. Our SAs yesterday, in housewares & fragrances, were both extremely friendly, helpful and engaging. Nieman Marcus offers many fine quality, exceptional items for discriminating tastes. There is never a doubt as to the quality and uniqueness of their merchandise. If you need a special gift, be it food, home decor, fashion, or the "unknown until you see it" item, NM has something for someone special (including yourself!) for any occasion, or, just because. read more

See all

This review is for the Jo Malone counter, Ray was working on a Sunday and about 15 min before closing time my hubby and I came by just browsing. He was so helpful and even helped me try different scents, he even taught me about layering scents. I was worried that we would feel rushed since they were about to close, but Ray made us feel welcome and really took his time. His customer service is excellent! I was just browsing at first but so many scents smelled so good I had to buy one. The price was good because they were having 15% off on the beauty items. Ray even rang us up after the lights went off, not once did he say "we're about to close." The scents were all amazing, I had a bag full of papers that I sprayed lol. I ended up getting a large bottle of a perfume and it was even wrapped for me like it's a gift! We got samples to try at home and he gave some to my hubby too. It was a nice shopping experience and I would definitely go back here. read more

The three star overall review is generous. Perhaps there are things one can't get easily at other shops, but I'll say the competence of the person I tried to purchase a hat from today was exceedingly low. She said the box had to be done by a "separate department". 15 minutes later I asked where the box was. Apparently there's only one person who puts items in boxes and it's a minimum 30 minutes for gift boxing. Seriously? Save your invaluable time and go elsewhere. read more

I finally found and have kept a wonderful employee in the perfume area. I really appreciate Marilyn, she goes above and beyond in her customer service. She always greets me with a smile and we talk about all the new good scents. She gives me samples of things I want to try without looking at me sideways or pretending there aren't any left like some other people working there. It pays to be nice. People buy more. Thank you Marilyn. I will continue coming to you until you no longer work there. You deserve a raise read more

Neiman Marcus - Today's purchase . Nice people sell stuff. - Shoe Stores Near Me - Palo Alto, California

Arrived to look at Van Cleef and Arples. I was not aware that it was appointment only and waitlist. I wanted to stop by to see an item. however, the person was very rude. would not recommend this location. read more

For Van Cleef & Arpels For a maison built on craftsmanship, legacy, and discretion, I expected a very different standard of care. We've owned our Van Cleef earrings for a little over two years. Beautiful pieces, but recently the backs began to loosen--enough that the main earring slipped off three separate times. Clearly not safe to continue wearing. When I reached out to VCA customer support, the guidance was simple: bring the earrings into a boutique for a repair assessment. Not once did they mention the need to purchase replacement backs or any additional charges. At the Palo Alto VCA inside Neiman Marcus, the experience took a sharp turn. The sales associate, Lauren, didn't take a moment to understand the situation or even examine the issue with any sense of care. She abruptly disappeared to the back, returned with a pair of new earring backs, and stated matter-of-factly that they were not covered--and that we would have to pay $230 for these tiny components. For context: we own Cartier, Shane Co., and other fine jewelry. We have never been placed in this kind of predicament over such a basic functional element. In every other maison we've interacted with, safety-related hardware is treated as part of long-term client care. Hearing "that's not covered" delivered without empathy or explanation felt dismissive and entirely out of step with the brand VCA claims to be. $230 for earring backs--paired with service that felt more transactional than thoughtful--left us genuinely disappointed. Luxury is supposed to reassure, not frustrate. This experience didn't reflect the spirit or standard that made us choose Van Cleef in the first place. read more

Used to live in Buckhead Atlanta and Neiman Marcus is my all time fav store. Now I moved back to Singapore and I miss Neiman Marcus. The store in Palo Alto is just a lot smaller than the one in Buckhead, Atlanta. Came here and wanted to pick up Dior lip oil and was surprised the store does not carry Dior beauty. Walked past Orlane and a sales associate Elvira greeted us and said hi. We stopped and chatted. Elvira was very friendly. I told her I could not find any Dior here and also I was looking for something at YSL but did not see it. She told me the store did not carry Dior but I can order online. She also asked me what item I was looking for in YSL. She found what I wanted which was great! Great customer service is a rarity these days. Elvira was super friendly, kind, and very helpful! I have been to this store many times but my experience with Elvira was the only time I feel was the best here, and what Neiman Marcus store should be. For anyone who is looking for top-notch shipping service, look for Elvira. She is simply the best here! read more

I can't seem to find a Yelp page for Van Cleef & Arpels located inside Neiman Marcus. I stopped by this location for the first time with an appointment. I must say compared to other locations, this location is much smaller which is underwhelming at first. There are three rooms (waiting room, show room in the middle, and another room to try on jewelry). I believe there is a fourth room, a stock room, in the back. Although the impression of the store is underwhelming, with there are barely any pieces in the show room, the service was excellent. My family and I were greeted warmly and was offered chocolate and water while we wait. I have an appointment but waited about 30 minutes before I was helped. I believe the SA was still helping out the previous client. Didi helped me today and I informed her in advance what pieces I'd like to look at. She is friendly, kind and gentle. She educated us on the pieces we inquired on. I was about to walk out of the store empty handed but I asked about the 5 motif bracelets and she brought out an onyx for me as she believes it fits me more than a carnelian. I definitely walked out with something on my wrist. I appreciate Didi being patient with my family and me. She is very helpful and also answered my texts afterward. Make sure to make an appointment! read more

See all

Van Cleef & Arpels. Isabel was amazing! She was super patient, kept great communication the whole time, and made shopping easy and enjoyable. Definitely five stars--I'll be back next time! read more

Neiman Marcus - Necklace - Shoe Stores Near Me - Palo Alto, California

See all

Service was greate prices too high definitely not for everyone but I enjoyed SF. I was looking for an evening gown. Everything I liked it was 3-8 k read more

Samantha in cosmetics is very welcoming to customers. She is helpful, wonderful, professional and very familiar the products in her department. She is willing to give recommendations when needed. We've had a great repor with Samantha for many years. She is a highly valued employee. Wish there were more employees like her at Neiman Marcus! read more

One of the friendliest Neiman Marcuses I've ever set foot in across coasts, I truly enjoyed our shopping experience at the Celine boutique in the Stanford Shopping Center, so this review is specifically for the CELINE BRANCH. Service was so great, and the girls managing the store the Sunday we went in were so amicable, we actually all talked for a while and even exchanged social media accounts. They treated us to macarons, Celine bonbons, and water as we did our shopping. My friend bought one of her dream Celine bags that day thanks to the wonderful SAs that day as well as our unforgettable shopping experience. read more

See all

This was my first time inside this Neiman Marcus. I was so delighted to see such an extensive perfume selection and everyone was so friendly and happy to help. Compared to the Bloomingdale's, also at Stanford Shopping Center, I find the service here much more friendly and inviting. A special shoutout to Marilyn who took a genuine interest in sharing her favorite brands with me. I don't often leave reviews but this experience left me excited to return again. read more

Horrible customer service. They didn't put the shoes on hold when called . At pickup they couldn't find them for 45 min . Absolutely ridiculous experience and rude people . read more

I come here almost every week and they always have some new Chanel shoes on display. They have a pretty good selection of designer shoes but the Chanel wing is my favorite. The service is phenomenal and they really treat their clients well. Definitely recommend read more

I came into this location to get some makeup and I was immediately greeted and helped by the sales associate Joumana. She was very kind and patient she helped me find the right shades. She took her time and allowed me to pick which shades I felt looked nice. One of the shades I selected wasn't available in store and she let me know she can have it shipped to me. I felt like she went above and beyond to make sure I selected the makeup I wanted and just didn't push whatever they had in store. The staff in Neiman's beauty is very friendly over all. read more

Neiman Marcus - Lipstick satin shade - Shoe Stores Near Me - Palo Alto, California

I like this quilted jacket so much, that I bought a second in another color. I bought one a decade ago in tan. Unfortunately, I lost it. I put it down somewhere and then I couldn't find it. read more

Service is excellent in Stanford Shopping Center! Love the NM Cafe which food is the best, really enjoyed.

I experienced a terrible pick up for my online order. No one greeted me when I walked in and I had to walk around to find an associate. There are no signs anywhere on where to go/what to do for online order pickup. When I managed to get someone's attention, they told me to call the number in my email confirmation. The only number in my email was for curbside pickup (which was the correct number, but I'm not doing curbside pickup...). I called the number 3 times and straight to voicemail. I went to another associate, she told me the same thing. I had to walk around to find a 3rd associate and he told me to stay in this general area - someone would be with me in 5 minutes. Someone finally came and only gave me 1/3 of my order. I told him the order was incomplete and he said ok he'll check in the back. I saw him go help another guest out, so I went up to my now 4th associate. She told me to wait and someone will help me. Someone finally brought me the 2 missing items. I was inside trying to pickup my order for 25 minutes!! What is the point of ordering ahead for pickup? I could've walked in and purchased my items in a way shorter time. read more

I have been coming to this Neiman's for years but today I had a very bad experience that makes me never want to come back. Today I came into buy a refill of my foundation from the clair de peau make up counter. The sales lady was helping another lady when I got there which I understood but then 15 mins passed with me just standing there without her acknowledging me when she could have literally just called another sales associate over to help me. 25 mins go by with me just standing there and she finally finished up with her first customer and apologized to me. I told her the product I needed and then the lady said "the brand does not make these anymore, we don't have any but let me check". I asked why the product was out in the display case if they don't make it anymore. She said "they just don't". While she tried searching for the product, I went on to the Nordstrom app on my phone where I saw that they literally had the same product. I told her kindly, "it's fine you don't have to keep looking, I found it on the Nordstrom's site". The lady turned really rude, scoffed, and said "good luck with that, I already told you the brand is not making this foundation anymore". I snapped back and said "no need to be rude, if the brand didn't sell this then why is it in stock on Nordstrom's site and available for next day shipping as well?" Horrible experience, a waste of time, and rude and uninformed sales associate who has no idea about the brand she is literally in charge of selling. Neiman Marcus is supposed to be a high end store with service to match instead I wasted 30 mins of my time and was met with service that I would expect at a 7/11. read more

JUST A QUICK UPDATE A COMMENT SUGGESTING YOU TO EMAIL NEIMAN MARCUS ABOUT THE PROBLEM IS A LIE, NO ONE WILL ANSWER YOU AND NO ONE WILL TRY TO HELP if you see that your product will be sent from the vendor , do not order anything from this site, because you will not receive your order on time, and you will not receive support either. all you will hear is sorry, but you have to wait. I spoke with supervisor Candice, who in the middle of our conversation simply hung up so as not to deal with my problem. if there are other options, do not order anything from this site J read more

Got a tuna melt it was so good. Service was great . Parking is convenient. Friendly staff and restroom close by

I've been a loyal client at Guerlain and always look forward to my appointments with Susie--she's absolutely wonderful. Unfortunately, today's experience was extremely disappointing. I had a facial scheduled for today, which I rushed to make on time, only to be told upon arrival that I wasn't even on the books. Not only was today's appointment mishandled, but I was also informed by Kim who mind you had booked my June appointment that she initiated that my upcoming facial in June wasn't correctly booked either. This wasn't a simple scheduling mishap--it was clear there was a complete lack of accountability. No one took ownership of the mistake or offered a solution beyond a shrug and a "sorry not sure what happened." The guerlain representative was on site today as well and busy selling me products until he found out I wasn't on The books, Then I was invincible. Pathetic! Today was also supposed to be a special event with Aaron, which I was initially excited about. I did get my makeup done, but even that felt like an afterthought. Guerlain is known for its skincare, not makeup, and unfortunately, that showed. I left feeling frustrated and undervalued. As someone who has always had a high regard for Guerlain's service and standards, this experience fell far short. I hope this feedback is taken seriously so other clients don't face the same disappointment. It's not the service I expect for guerlain or neimans. The makeup was nothing spectacular either. A waste of my time and day! I went to the estee lauder counter after and was treated with more grace and kindness! I still haven't heard from Kim or Susie and it's a shame read more

Costume service is terrible. Rude. Luck of knowledge. I like products but I don't want to come to this store anymore. I'm surprise why this store not make training or something for their employees. read more

Ray the Jo Malone specialist provided the BEST customer service! He was so helpful in finding both my wedding scent and my fiancé's wedding scent. We were exploring different brands as well and he gave great insight! He made the whole experience so special -- thank you, Ray! read more

I shop here often, and I always get pretty decent service, and the quality of the products is very good.

Specific to our purchase at Cline which is inside Neiman Marcus, we give this our 5+ star rating. The salesperson CeCe was just perfect. From the time we called to check if product was in stock all the way through the transaction. Super friendly and just what you want when spending too dollar on an item. The store was well lite up nice display and very clean and simple to navigate. Highly Recommend. read more

The service and the selection were on point. Didi was a joy, and so was the staff. Everyone was so nice helpful and kind. I picked out the Sweet Alhambra in the mother of pearl a fine jewelry item that I have been eyeing for sometime. I also checked out Chanel and their blue light glasses were on my radar. Did I mention Tom Ford and the women shoe salon..chefs kiss. I work hard and my bday is in a few weeks so why not. I will definitely be back. Thanks Neiman Marcus you have a winning department store. read more

good service, friendly staff, well stocked, found everything I needed. The shoe and bag manager was there to help me with my request.

Slightly old and dingy looking interior but that's due to the age of the dept store. This is any shopoholics dream. They have all the luxury brands here and it is extremely organized- you can get in and out in a pinch if you needed to. All the sales associates were welcoming and kind- you won't feel judged here! I just wanted to browse the latest styles of the fashion world, as tempting as it was I didn't buy anything but I would come back for sure if I was in the market for a special piece of clothing or accessory. read more

This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything. read more

Bought some nice plates online. The plates themselves were pretty good but were poorly wrapped so I went to the store to get them gift wrapped. They charged me around $8 for the wrapping and this is what I got . NM is a high end store and I expect much better quality of service than this. read more

See all

What's that old saying? It's hard to find good help? Is that still true even in this economy? High end shopping should equal great customer service. I can't get any response from anyone at Neimans in regard to what I'm searching for. Am I to blame because I misplaced a business card from my last visit here back in August? If I hadn't misplaced it I could email or text the associate that I had interacted with during my last visit. The Chanel handbag boutique NEVER answers their phones, and I think the "store operator" is outsourced, because they said they couldn't provide me with the SA's business phone number either. However when I needed my wallet repaired in July, I left a message on a Sunday, perhaps about one hour until closing. Then an associate (not on their Sales side though) who is in charge of repairs and inventory called me right back in the morning. But now because it has to do with actual merchandise they're selling, NO RESPONSE. I've been interested in a wallet on a chain, and came back from the Chanel boutique at Valley Fair on Monday afternoon. They didn't have any of the colors I was interested in. Wanted to try Neimans since it's a bit closer to my place but still at least a 30 minute drive one way without any traffic. So I called both on Monday and Tuesday. It's Thursday evening, and still no phone call, mind you, their requests for callbacks are logged in some sort of ticketing system, so it's not a note on a Post IT that can get lost. Is it really that hard to take 5 minutes to give a customer a call back? If they actually have what I want in stock, it's an easy sale. read more