The hotel looked busy and popular when we first arrived. The staff were absolutely brilliant and…read moresuper helpful, we got our room key and made our way up to the room, entered the room and the first thing we noticed is that the room had a lingering smell of cheese and rotten milk... not a nice first impression at all... we then looked further into the room and the carped hadn't been cleaned or hoovered at all (there was a toenail, loads of dirt and random bits on the carpet) very un impressed so far, the bathroom floor was the same (dirty), the bed had hairs from others in it and it looked like it hadn't been changed. Paid a bit more than £300 for this room, it was absolutely not worth it whatsoever. I couldn't find one good thing about the room. I'm not going to Pay £300 for a USED room that's not been cleaned whatsoever. My first time using premier inn... never again! The tea cups weren't even cleaned and had debris all over them!! It's more like a hostel to me, than an actual hotel due to the state of the room. I would have rather booked holiday inn, if I knew this is what I was going to receive. The upstairs holiday makers were stomping about the room all night, sleep was very hard to get. Never again! Don't stay here!

Having to attend a conference near by I was put in the Premier Inn to stay…read more Whilst it doesn't have its own car park there is one across the road which isn't expensive and at the time of writing the review you can also pay via Ringo so it's all good. The room was clean and pleasant, and a good night sleep was had. There is a restaurant onsite and whilst I went out for dinner I did try there breakfast which as you would expect offered everything from fruit to a full cooked breakfast and yes you can have as much as want.

Stay: 2 nights - 18/6/25 to 18/6/25…read more NOTE: Leticia was very helpful in providing additional information. The hotel has been going through a refurbishment and continues (see more details on their site). Previously, none of the rooms were ready i.e., refurbished when I visited 17/3/25 to 19/3/25 and no safes in the room. This visit was different; I had one of the new suites (William - 12). As you'd expect all smelling rather new. There were stairs leading upto a lounge area for the pull-out bed and a separate chair. It was very warm up there as there was no aircon. The main bedroom had new aircon above the door and did its job. The room was well laid out. Perhaps the wardrobe would be too small for a couple using the suite, then also adding the use of the room upstairs (no wardrobe up there). A good size and modern TV was on the wall above the dressing table. The remote had two defined buttons - Netwlix and YouTube. Obviously, you have to use your personal account to access Netflix. However, it also supports "CAST", and with my mobile I was able to access: Paramount+, ITVX, and Amazon Prime. Of course, don't forget to sign-out before leaving. :-) WIFI I didn't find it to be a particularly strong signal in the room. Bathroom A good space and adequate shelf areas. My only niggle here is having a shower over a bath and cocking one's leg over to access. I prefer a walk-in shower. It does have a cascade shower and a separate shower attachment. At least it doesn't use a shower curtain (although the instructions on the wall refers to a curtain); it has a glass swing partition (best description I can use). However, when getting out it does mean that the floor becomes wet. I would have benefited from having a handrail to assist the exit. A rubber mat is provided so that you don't slip in the bath. Clearly, everything was spotlessly clean & new. Parking The spaces for the disabled were blocked off with a skip and partitions, in addition, a further two spaces adjacent to the ones for the disabled were blocked off too. Unfortunately, the message that that sends is that the disabled are not welcome. Driving around to the leisure centre "Nuffield Health" there were two more available for the disabled (but this would mean a longer walk to reception). As per usual (I find), one was used by someone not displaying the Blue Card! Reception Small reception area, but this temporary and the new one will be closer to the bar and restaurant. When completed, the temporary one will be used for access to the functions rooms. Bar The first night I was there the bar hadn't been completely setup for draught drinks and only bottled beer , etc., was available. £4.50 for a bottle of Becks (330ml) seemed excessive working out at £7.74 per pint. The second night. The bar was up and running, a pint of San Miguel £6.30, again, more expensive than expected. Also on tap was Camden PA & Stella Artois. A small serving bar, not yet fully stocked, I'd say. Limited in area of whiskies and gins available. It has a coffee machine for all of the standard offerings. It is situated in "The Great Hall". There is a large balcony overlooking the bar area. Restaurant I didn't eat in the restaurant, but I have uploaded the menu. Breakfast is buffet style and it's suggested that it will be replaced by a plated service moving forward. Nevertheless, I guess it is going to be down to personal preference. I didn't have breakfast, so I can't say what's on offer nor the quality. Staff All pleasant and ameniable. One exception, not major, as the person was professional in most ways; he brought me a bottle of Becks without a glass. I am of the age whereby I don't drink out of bottles in a restaurant. It was brought to me upon my request. Is it a lack of training or their personal experience? There's a mixture of staff, new and old. Apparently, the chef hasn't change post-refurbishment. They have a specials' menu that is changed weekly. The main menu items may change within the next few weeks. NOTE: I have no information about the function rooms and I'd suggest visiting their site. Why have dropped one star? Two things: the bar prices and the lack of a walk-in shower. Would I return? Not out of choice, as it is further away from my customer's site and, as I have mentioned, I think the bar prices are too high.

Actually, we were in the suite for a private party on a Sunday afternoon. The ceremony for the…read moreGolden Anniversary was well managed by the staff and we were surprised by vegetables served at the table. Quality of the food was good, service pro-active and if there was a question, they were eager to assist. Overall impression was good, as when being in a party, these aspects sometimes suffer resulting in a kind of 'plastic' atmosphere. Thumbs up.

Premier inn of choice in Stevenage . Well insulated and modern , recently extended . Good beefeater…read moreon site .

This place looks a lot more promising that it really is. Only a small part of it is 'olde world',…read morethe bar is the smallest and worst I've ever encountered. There's a strange fusion with an Indian restaurant (which I didn't try personally but heard good things about). The room was very blah but functional. The 'don't leave the window open when you leave the room as you might be robbed' (not verbatim) sign, whilst refreshingly honest did mean a stuffy room due to a lack of air... The view of dwellings behind isn't the best either...Offset against that, the breakfast was excellent and the staff were very nice; hence the moderate review, very much a mixed bag.

I have been to several events at The Roebuck Inn, and have always been impressed with it…read more Most recently, my husband and I had an event here to celebrate our 10th Wedding Anniversary, and I could not fault them on their attentiveness - they went out of their way to make sure it was a wonderful occasion. For what you get, the price is very good, and they are willing to shuffle things around for you on the menus to cater for what you are looking for. The rooms are comfortable and nicely furnished, and again, not too expensive really. If you are looking to hold an event, I would definitely recommend considering The Roebuck Inn, as I could not fault them, and would definitely look to use them again.

Standard hotel. Our room never got as cold as we set it so the nights were tough to get through…read more Breakfast was extremely basic and the same thing was served everyday. Good if you have family/friends over to drink in the evening as the lobby becomes very lively but not so great if you just need a place away from your room. Rooms were also alright. Very compact and if you're dealing with a lot of luggage, be careful of your toes!

A pretty standard town centre Holiday Inn express. Rooms are big standard, some of the bathrooms…read moreneed some attention, I stayed in a couple that had leaks and smelled musty. One or two of the staff are less welcoming that I would expect. The included breakfast is terrible, but that's to be expected at a HI express. You can pay £5 per night for parking in the Matalan car park opposite, but be aware that the exit is hard to negotiate if you have a large vehicle, expect to kerb your wheels. I don't choose to stay here any more, there are better options in Stevenage.

This review is for the Afternoon Tea at hotel Cromwell…read more This having been my first experience with Afternoon Tea, I'm hesitant to leave a review but am confident the experience we received wasn't up to par. To begin with, the tea we received wasn't served to us--we were given pots and milk and told to serve ourselves. The sandwiches, too, were delayed and served to us incorrectly (on top of being quite unpalatable) I'd highly recommend spending the extra 50 pounds or so to go to Harrods or the Ritz. It simply isn't worth spending your afternoon at Hotel Cromwell.

Not at all impressed. Had to walk what seemed like a quarter of a mile to my mundane room,…read moreincluding having to go UP a flight of stairs and then back DOWN another.. Not fun when you suffer from a walking impediment. The room was the smallest, most blah one of my entire trip. However, the worst aspect must be the food. Dreadful dinner menu choices for somewhere that's supposed to be English, I struggled to find anything I actually wanted for dinner, and once I did, I barely ate a third of it - and it's not cheap. I actually walked across the street to the Indian restaurant afterwards and ate there...

Booked for afternoon tea for my wife's Birthday with her parents and our two children. We could not…read morehave been made to feel any less welcome. The two waiting staff treated us with complete disdain. It's not a cheap place, and I don't mind paying for quality and good service but if you can't muster a smile and behave like you actually want your customers to enjoy their experience, well, you really need to find another career. Service aside, I still would not recommend Redcoats. The conservatory smelt of sewerage, the sandwiches looked as if they'd been thrown together by my toddler and the whole place is very tired and in need of some substantial investment. Seriously, spend your money elsewhere, where your custom will be appreciated.

From the owner: A magnificent building steeped in history and set in rolling Hertfordshire countryside. Award…read morewinning food, family values and old-fashioned hospitality courtesy of Jackie, Peter, Ben and the team. We specialise in special occasion dining - birthdays, anniversaries etc - as well as functions and receptions for weddings, christenings and funerals. We are licensed for civil ceremonies and can seat up to 50 guests in our conservatory overlooking our beautiful gardens. Our lunch menus are available 7-days per week, with our family-friendly Sunday lunch being the most popular session.