Booked a ride a month in advance & they cancelled on me at 9:30pm via text message the night before…read morethe ride was scheduled because they only take venmo as payment & wouldn't charge the ride to a card & provide a receipt (I need it for work). I told them I was going to pay it on my card when I scheduled the ride a month ago. Now I'm scrambling the night before to find a ride from the airport. Really unprofessional & I would recommend going with another service.

Thank you Bapy for saving our vacation to the Grand Canyon. Without you we would have been…read morestranded. I would highly recommend you to anyone. On time, clean van, friendly conversation, very professional. Dave & Dawn from San Jose

Made a reservation for an early morning run to the Amtrak station in Flagstaff. Driver was on time…read more(a bit early) and was very professional in getting us there in plenty of time.

Imagine having to pay full price and an expected tip when your driver forgot to pick up. not…read moreimpressed for what I paid. I booked it because of the great reviews. Just get a Lyft or an Uber.

Sham operator - they steal your money. Signed up for a shared ride with Inspire/Robert Gonzalez…read moreand they simply stole my money and cancelled the service. They should be arrested for theft.

I love small business - especially when the service is excellent! When I reserved a ride a few…read moredays before the trip, I mistakenly gave the wrong time for pick up. I didn't realize until we landed; however, I texted Robert and he came early to pick us up. It saved us a wait of over an hour! He was wonderful with my elderly mother and very knowledgeable about the area. The price was great - the van clean - great driving skills. I can't say enough about his kind demeanor and professional service.

Great experience for me with Groome transportation. I thought the website said only March thru…read moreOctober for Flagstaff. I'm happy I called anyway because I was able to book and it's Nov 23 ! So call anyway cuz we all know the internet is not always accurate and I prob miss read as well. Their office is great w a couch, couple chairs, restrooms, outlet to charge phone. Get there early cuz Ubers can be quick or delay in Flagstaff winters due to rain and snow. I got a comfortable ride to Camp Verde, an hour away. I wish they went into Prescott but we can't always get what we want in life! I'm blessed that my Prescott friend is picking me up in CV. I've also taken Groome in the middle of nowhere Montana. This is a great comfortable transportation company that gets you there in any weather, rain and snow. My drivers have always been pleasant. The office guy in Flagstaff is an absolute love. I missed my first shuttle and had to call about 6 times with questions and changes and he was above and beyond courteous and helpful to me. Always be sweet in life cuz you catch more with honey than being spicy! For an extra charge, Groome can pick you up around Flagstaff, if you don't want to chance it with Uber! Happy Travels!

we had a ride scheduled from Williams Az to Flagstaff Airport. the benches outside the hotel were…read moreoccupied so we waited in the lobby. when the driver didn't show up we called and were informed he was there and waited 1 minute but they do not go into the lobby. we have taken shuttles to airports all over the world we never thought they would only wait 1 minute and not check the lobby. don't book with them if you really need a ride!!

So much for 365/24. The. Us to Flagstaff was late getting in , and the transit lines had already…read moreshut down for the night. Not only is there no answer at the dispatch number, it doesn't even ring, it goes straight to a voice mail system that is not even set up.

I had used this "taxi service" for several months to get to work and back simply because they…read morecharged me slightly less than most of the other cab companies in Flagstaff even though most of their drivers were very unprofessional and were in obvious violation of several safety and health regulations (see my previous review on TA from March, 2020). First off, this company does not have an actual "dispatcher". They simply hand a cellphone to whatever driver will be answering their calls that day or night and that is who will be answering their phone calls, WHILE THEY ARE DRIVING regardless if you happen to be in the cab with them at the time or not. This is unsafe to say the least and is also against the law! I have also had drivers smoking, eating, etc. while I was in the back seat with no regard to me whatsoever. At last count this company only has two vehicles and both show obvious signs of previous collisions and both are in sad shape. Secondly, this cab company is the only cab company in Flagstaff that does not use meters in their cabs. I have been charged several different prices for the exact same ride depending on the driver. How do they determine how much they will charge you? I am assuming by how much they think they can get from you. But a more frightening issue is that since COVID-19 has become an issue Top Hat Taxi has not made any changes to the way they still do business. None of their drivers wear masks and regardless of what they may tell you, they do not sanitize their cabs in any way in between fares. You can tell when you sit down in a cab that has been cleaned and a cab that stinks! This cab company also advertises that they are a 24-hour business. Not since COVID-19. Now that the bars in Flagstaff are no longer open the driver on duty will simply turn off their cellphone and go home. I defy anyone to try and reach this company after 9:00pm or so (sometimes even earlier). All you will reach is a voicemail that has not even been set up so you can't even leave them a message. Do yourself a favor if you need a taxi while in Flagstaff; There are numerous other cab companies in Flagstaff to choose from and no matter who you decide to go with any of them will be better than this fly-by-night company.

over 3 hours late to the desired meeting time. This company clearly does not have anything under…read morecontrol.

1 star-- because the bus was nice, according to my guests that got to ride…read more 1 star-- because this service left me, my husband, and 30 of our guests stranded at our wedding venue on our wedding night. Contradictory to the contract that Eugene drew up, and to the payment that we made (which had its' own complications, twice), 4 of my guests over heard the driver mention that she would be making 1 trip back at 9:30. My wedding went until 10:30 and the last drop off time was contractually set for 11:00. My husband and I, unaware of this, were shocked to see half of my wedding leave over an hour early and many people who had planned to take the bus home and were not expecting to leave so abruptly. This literally ruined 2 special things that we had set up with our God Parents who had to get on the bus at 9:30, our bubble exit, and our group picture. After a wedding, where people were celebrating with libations, the thought of half of my guests having to drive home or find a way home at 10:30 at night was a stress that was caused because Flagstaff Limousine went against our contract without notifying me, my husband, or anyone other than 4 guests who happened to over hear this on the bus ride there. We were appalled with this service and will not be using or recommending them again. Neither will our venue and planner. #unacceptable #unprofessional #stayaway

What a rip-off!!! I'll not ever use their Service again...The representative had no idea of what he…read morewas doing...I was charged for seating I NEVER gave permission to book!!! I'm extremely disappointed with Greyhound Bus...

Torn seats, abrupt staff, scary stops and housing challenged folks sleeping in the waiting area…read more Yikes! All that being said, the ride went

The driver/owner of this shuttle service is amazing. Professional, clean car, safe driver, reliable…read moreand honest. Best transportation service between Williams & Flagstaff. With Gratitude!

Best shuttle service in Flagstaff. Stephen was my driver. He was prompt and super friendly. 100%…read moreprofessional and we had a great conversation about our families. Highly recommend and definitely without a doubt will use FSS again in the future ^_^.