Wonderful, scheduling experience and service to and from Logan airport. Couldn't be happier!read more

Booked a roundtrip from PVD to Logan airport. Our driver was right on time to pick us up on the way…read morethere and very helpful with our luggage. On the way home, we easily found our driver in the waiting area outside and he texted us to help us find him. Great and reliable service!

I can't say enough good about these folks - outstanding customer service. I had an unusual…read morechallenge with transportation within the family, and Allstate was very flexible and accommodating helping me out, even as I was coordinating transportation from long distance. I'll be using these guys again - and if you're considering them, don't hesitate. Call. You'll be very, very happy you did.

Very Professional and courteous. My experience with him was very good. Will do business with him in…read morethe future

I've used Sentinel for a few long distance trips (Rhode Island to Virginia) and short trips to…read moreLogan Airport as well. I've only ever had Tom as my driver. He is always prompt, professional, friendly, and courteous. The car is always spotless. My dog has also come with me on the long distance trips and they are extremely accommodating. The dispatch / people who make the reservations are also friendly, courteous, and professional. So glad that I found Sentinel! 100% recommend.

Always professional and friendly. Great service- helpful and…read moreknowledgeable. On time and beautiful vehicles that are always clean and well maintained

Booked van three months in advance for twelve Seniors Citizens going to a wedding. Two days…read morebefore they called and stated van broken (understandable). They did rent another for van for the twelve passengers, but it only seated eleven. One of the seniors rode where the luggage go. The driver also stated it was an overbook not van trouble (whether true or not I do not know). On the way home, two of the folks decided to Uber home so there would be enough seats. I did write to company, no response.

We used Five Star Limo for a trip to NYC. Carlos was our driver. He did a great job! We wanted to…read moreeat near the Statue of Liberty and he had a great recommendation. We took a very nice 6 pass gray limo, it came with iced water and free champagne. I'll take it! I would definitely use this company again! They seem to know the business well. Everyone in the office/on phone was also very friendly!

Bills Transportation Service is my go to when traveling from Logan airport to Jamestown Rhode…read moreIsland. I find their hospitality, punctuality, driving expertise, and communication to be fantastic and wouldn't use another service. Highly recommended! A+ service!! Their price is also very reasonable.

Used Bill for a ride to Logan Monday morning. Outstanding service great price. Bill was very…read morepersonable and got us their on time. Even took a picture of the 4 of us at the airport. Bill is a keeper

I wish I had trusted the existing Yelp reviews, because my experience was exactly the same…read more Ultimate Limousine (also operating under Royal Limousines) was a nightmare from a financial and communication standpoint. After canceling services, I was told multiple times by Laurie that my refund had been "processed." Weeks went by. No refund. No receipt. No paperwork. No proof of anything. Laurie comes across as sweet and reassuring on the phone, but that tone does not match the follow-through. I never received proper documentation, receipts, or confirmation emails unless I repeatedly chased them down. Each time I followed up, I was told the refund was already handled. It wasn't. I ultimately had to dispute the charge with my bank to recover my money, despite being assured over and over that the refund was complete. Only after escalating externally did anything move forward. What's most frustrating is realizing this is a pattern, not a one-off mistake. The reviews warning about double charges, delayed refunds, and deceptive communication are accurate. I experienced the same thing step by step. Getting your money back should not require a bank dispute.

Do not work with this company. If I could give them 0/5 stars, I would. What we booked for our…read morewedding day was not what we received, and the vehicles that did arrive were late, unsuitable, and caused unnecessary stress. Some elderly members of our party couldn't even use the limo that arrived, and the delays affected our wedding pictures. To make matters worse, the transportation services we paid for for our guests never showed up at all, resulting in our guests having to arrange Ubers, and the company never informed us--we only discovered the issue ourselves well after the scheduled time. Overall, there was bad communication and unprofessional behavior. The refund process was difficult as well--we only received a partial refund, and many of our calls to resolve the situation were ignored or never returned. This was not what I had in mind for my wedding day transportation.

We have used Rachel's Big City Transportation several times to get to/from Logan Airport and to the…read moreBoston Cruise terminal. Each and every trip has been awesome. Beginning and ending a vacation can be stressful. But it doesn't have to be. Rachel's team is a well oiled machine. They pick you up and drop you off in your driveway. You get communications before you arrive at Logan, where they will pick you up, a picture of the vehicle and driver name. You can't imagine how wonderful it is to get off a plane, grab your luggage and just step outside the terminal to find a member of Rachel's team waiting for you. If you are thinking of doing it yourself here is a reason why you should not. We ran into a family on our vacation that drove to Logan and find the parking garages full. They had to valet their car without knowing where it was going. When they arrive at Logan after their flight, they have to go to the parking garage and find a valet. And then wait for the valet to go and get their car and bring it to them. Is that how you want your vacation to begin or end? You can trust Rachel and her team to take all that worry and stress away.

I've used Rachel's Big City Transportation three times and every time the service was excellent…read more They were there on time and every driver was professional and personable. I highly recommend them. If it were possible I'd give them 10 stars.

Easy to book. Reasonable pricing. On time. Great service! Definitely would use again!read more

Everyone professional and knowledgeable. Great family company. All drivers are professionals.read more