I give them 2 stars because the gutter cleaning appears to have been done well. I wouldn't recommend them because of their payment system and their office staff. It should be noted that their customer service people don't seem to work at the Long Island office but rather an office in New Jersey. My criticism is of the people at their main phone number, not anyone on Long Island. They charge an additional fee if you don't put a credit card on file. Now I am extremely glad I did not put a credit card on file with this company. After the service was performed I went to their website to pay by credit card (the charge for not having a credit card on file still applied). I entered my credit card info and submitted the payment. Their system showed it processing longer than you would expect for a payment to be applied. Finally their system said there was an unexpected error and asked me to try to pay again. Before doing that I checked my credit card account and there was a pending transaction from Ned's for the amount of the bill. Ned's had no record of my payment. I spent the next three days calling their office staff and sending them a copy of the credit card transaction from my bank. It was not a pleasant experience dealing with their staff. A representative offered me a "coupon" for my trouble and said it would be applied to my current bill. It sounded good but never came through. After 3 days the payment was finally applied to my invoice but there was no sign of a credit for the so-called coupon. I called them and another rep said it was applied to a credit card ending in "8174" however that is not my credit card as it doesn't end in those numbers. So if they actually issued a credit to a card ending in 8174, someone else got my money. They said they would investigate and get back to me but four days later nothing from them. They haven't called me back on the last two phone calls I made to them. I've seen some company responses here telling people to contact them at a support email address. Before writing this review, I sent them an email detailing the issues and the lack of the promised "coupon" credit. There was no response from them, not even an acknowledgment they would look into it. I give the actual gutter cleaning an "A" but the rest of the company an "F". read more

I called for a quote. They gave me a quote. I said I would think about it. Over the next 3 days I received an insane number of calls from random people. Horrible. They said they would put me on their do not call list but I continued ti receive calls. read more

SCAM. They were going door to door in my neighborhood as I was leaving my house this morning. As I was leaving, one of their guys was walking up my driveway. I said, "Good morning. No thank you." He said, "No?" I said, "No thanks. Bye." He left. An hour later, I come home and this man is on my roof with another man spraying water everywhere from MY hose. I told them to immediately get off and I did not consent to this service and will not be paying anything. The first excuse was, "Your husband called us." I don't have a husband and informed them. Then it was, "Our boss told us." I told them that I already told them NO an hour ago and I'm the homeowner, not their boss. They went up the road to go scam more people after I had them move their truck off my driveway. read more

We had them come to our house for a gutter cleaning on 6/21/25. The one man they had hooking up stuff broke our spigot extender and hose trying to remove it to hook up their hose. I have the man on ring camera spending a majority of his time at this spot unsure why of that. They didn't bother to call us to let us know they broke it. Water was just spilling out of the spigot. We have Ducks and Chickens that rely on our backyard water for drinking water and pond water. It was extremely frustrating that we called and they didn't seem willing to help us out, but after complaining for awhile on the phone they told us to have someone go there to give a price so they could reimburse us. After we got the spigot and hose done, they aren't willing to reimburse us for their damages because they are claiming they didn't do it and have pictures showing nothing was wrong. I have video of this man getting his iPad after he hooked up his hose line to show their working hose attached to our spigot. And that is the photo they have claiming everything was working. I am disappointed with the company after this. Definitely won't be using them or recommending them to anyone. (For the owners or who ever responds to these reviews if you reach out. I am willing to send you all the videos I have even when we come home to find the area leaking and our stuff broken. Just out of privacy of the man who was in our backyard and myself & husband.) read more

I received a text from Ned Stevens saying they were on the way to my home for my gutter cleaning, no advance notice and I never asked for a June cleaning since there was noting in my gutters. I called immediately and told them to cancel (they had just pulled up and sat int he truck for 10 minutes). I was told that they cancelled them next thing I see on my cameras they were climbing on my roof. I called and told them I just talked to someone and they had cancelled it and I am not paying. They didn't bother to listen and were rude and kept telling me I am on automatic. I never agreed to automatic anything I call when I need them. I plan on filing a complaint with the BBB and NY State. Very poor customer service and if they dare charge the card that they made me put on file I will then follow up with a court case. The service has gone down hill since the original small Ned Stevens was bought out. They used to do a great job on gutter cleaning now they just blow the stuff out of the gutters to go all over my patio, I have a film from the fall gutter cleaning and they never even bothered to rinse the gutters. Service has gone down hill and I will not be using them anymore. read more

My husband and I recently had the pleasure of hiring Ned's Home (formerly called Neds Stevens Gutter Cleaners) to restore the beauty of the exterior of our property. The scope of the work that we hired them for included cleaning our fence, pavers, concrete, and siding. We're extremely happy with the work that the Ned's Home team did. From the before and after pictures that I've included with this review, you can see how well they cleaned our moss-covered siding, fence, disgustingly filthy concrete slabs in our backyard, our concrete driveway, our pavers in the backyard, and our pavers on our walkway in the front. The concrete floor inside and outside our screened porch had accumulated so much grime over the years and was covered with so much moss that parts of it looked like a green carpet (full of crawling little gross bugs, I might add)! The Ned Stevens workers did an amazing job of cleaning these multiple surfaces made of a variety of materials. From the moment I contacted them, their professionalism and commitment to excellence were evident. Throughout the project, the team worked diligently and efficiently, and explained their approach, answered our questions, and kept us informed. Quinton, the Ned Stevens representative with whom I spoke over the phone, was equally helpful. He patiently addressed my concerns, provided accurate information, and called me the day after the work was done to ensure that I was satisfied with the work. For these reasons, without hesitation, I highly recommend Ned's Home to anyone seeking top-notch cleaning solutions. Their commitment to quality, professionalism, and customer satisfaction sets them apart. We plan to use their services regularly to maintain the stunning condition they've created for our property. read more

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send workers without scheduling beforehand. no chance to cancel or reschedule. play games with their service agreements and are argumentative. I WOULD NEVER RECOMMEND SNEAKY AND UNTRUSTWORTHY read more

They put my card on automatic charges and when I called to resolve this matter, I was yelled at by someone over the phone. Someone else said in a previous review: "what a bunch of jerks" and I have to echo that sentiment. I have been a customer for over 2 years now--not a good experience at all. read more

Ned Stevens is a very professional company. They have excellent Customer Service. I dealt with Justin Prairie who was very knowledgeable about the business and our account & house. He was a pleasure to deal with. (I hope that Ned Stevens management sees this.) The Gutter Cleaners are very proficient at their job. They show up and quietly & quickly get the gutters cleaned. They also make sure that they do not leave a mess, unlike other gutter cleaning services. Ned Stevens can be expensive, but if you want an excellent, professional gutter cleaning service, they are worth it. read more

I've been using them for years on both of my properties. Since I'm reluctant to climb ladders anymore, you kind of have to trust that they do a good job. I happened to be home today and they showed up as scheduled. They were her about 15 minutes total. I thought how could they do everything in such a short time? I decided to put my phone on a selfie stick and look at the upper story gutters. I was surprised to see that the gutter guard was pushed back in one area, which will allow debris to enter. And I had to pay extra for gutter guard removal for access. They will be back to fix it later today. I'm done with them and told them so. read more

Ned Stevens Gutter Cleaning - Gutter Services Near Me - Brentwood, New York

Cleaned our gutters several times in the past 4 years. Now they have shown up 3 times, turned around and left. Nothing has changed on our house, what changed with Ned Stevens? read more

Wish I could give zero stars. Do not trust them with any service. They quoted for one service and did something different and blamed us for not knowing the difference. When we tried to dispute this with them, Justin literally laughed at us before putting us on hold. I have no idea who runs this business (as Justin refused to let us speak with anyone above him) but I would never treat any unsatisfied customer the way he treated us. Beyond unprofessional and extremely disappointed. Never again. read more

I have a two story home with steep slope w/solar panels and it doesn't get easier over 65 yrs old! The service is scheduled when the leaves are no longer an issue falling into the gutters. I would recommend the service personally and as a retired Insurance agent! I have used Ned Stevens Gutter Cleaning of LI two years prior and this will be the third year. read more

when you make an appointment for their service you do not rate a business like response,however you are put on a list of when a truck is in your area and they may do the job. If you want a appointment to really do the work you are charged $49 more on top of the already over priced service.This company makes the customer feel honored to be getting work from them if and when they show up. I have never had such a pompos high and mighty attitude from a firm I am looking to pay and hire. Before you hire you should get the little guy who needs the work to feed his family and will show up when he is called not days later or if you are lucky. Sounds like these people play lotto with their customers appointment. read more

What a bunch of jerks. Came out last June and did a decent job. Scheduled to return December 1. Didn't come out until a month later, claimed my roof was too steep and cancelled. Thanks for nothing. read more

Called and made appt about 3 weeks prior for cleaning first week of Dec. I followed up and was told they would "get to it when they could" and they don't make actual appts. Perhaps mid to late Dec. They are completely unprofessional and know nothing about customer service. read more

What a joke. After filling out their online request form, I heard nothing back for a week and finally had to call. Guy tells me that the crew will be out "between ASAP and two weeks from now" and that they won't call ahead of time or let you know when they are coming. Crew just showed up (about a week later) and were here for all of 10 minutes. They didn't bag any of the garbage, they just used a blower to hide it under some bushes in our yard. They also charged me an extra $55 for a detached garage, which was literally one extra lead of maybe 10 feet. Never again. read more

My family had used Ned Stevens's for years and they've REALLY gone down hill in terms of getting the requested device right and almost went to the wrong house before we flagged the workers down. They did the work and left a major mess which should have been cleaned! Garbage company and they were rude on the phone and barely gave a discount for the crap they've done should have been FREE! read more

I could not be happier with Ned Stevens Gutter Cleaning of LI. These guys are fast, clean, professional and competitively priced. Excellent service. I've been using them (4x a year) for many years at my current home and my previous. I can say with all honesty I have only had positive experiences each and every time. read more

Excellent, very professional, they did a fantastic job cleaning our gutters and our house. The crew were very courteous and I would recommend this company.. read more

I have used Ned Stevens cut a cleaning this several times before and had good service. This time they left my windows a mess and I have called and complained. And believe me if they don't come back and clean these windows, I will be relentless on giving them bad reviews all over the Internet. Let's hope that they respond in a prompt manner to my complaint. read more

We have been using Ned Stevens for five years to clean our gutters. Up until this year, they had done a good job. However, this fall they came when no one was home. The next day we noticed that our hose (which they had used every other year, calling ahead to be sure we had not turned off the water) had not been touched and that there was no debris such as extra leaves or asphalt from roof shingles anywhere near the bottom drain spouts which had been the case every other year, indicating they had run the hose through the gutters. We asked my son to fly his drone over the gutters and take video and photos. After reviewing the video the gutters were full of leaves and asphalt reside from the shingles and it was clear that the gutters had not been cleaned. We called the office and spoke with "Stephanie" and sent the video and photos. She said she would talk to the owner. After calling back we were told that the job had been done and what we were seeing must have happened after. We said that there was a 30 day guarantee but she said it was not valid in this case (not sure then what the guarantee would cover). We were told they could come back out but we would be charged again. I would strongly recommend not using this company as they are not reputable. read more

Terrible experience, and arrogant staff, I gave the sales person and accurate description Of the house and square footage like they asked for. Try to make an appointment, was told it would be within the next 2 weeks unless I want to pay $75 extra for emergency service, Or $50 extra for an appointment service. Already trying to "upsell". I paid the $50 plus tax for the appointment, few days later they show up and wanted to increase the price another $60 more for the service. After speaking with the salesperson, (henry) who clearly could not do anything for me, he put his supervisor on the phone, an arrogant woman whose name I don't remember, and said she will not do it for the original price. "Do you want to move forward, or should I have the workers leave." Yeah they left, and I'm not getting my $50 back. Also found it strange that when I got home that day, someone had broken my mailbox off its post near my driveway. I challenge the owner of this company to reach out to me to verify what I say is true. Find yourself another gutter cleaning company that won't up-sell the work or not refund your money. read more

We have been using Ned Stevens for years. Started with gutter cleaning which was always professionally done. Workers always courteous and efficient. They have replaced gutters and installed new gutters on an addition we did--all done at a competitive price and always showed up when they said they would(rare these days). They have power washed our home and shrink wrapped our outdoor furniture. We cannot say enough positive things about this company and the things they can do for you. read more

Terrible customer service, one gutter elbow didn't last one year, but nothing is covered because its out of warranty. After complaining, and getting a month extension in warranty, I was told that this elbow separation is not part of what's covered in warranty and the fee is $85 plus. Then they try to insist that you purchase their gutter cleaning. Sounds like a franchise racket and not a great service provider. read more

Called for a gutter cleaning in early February. Was told it would be done in a few days. The gutters that we needed done was a rental so I had my tenants put water on which I was instructed by Ned Stevens. Here we are end of February and still no email no phone call. Nobody ever showed up. When I called today I had her explain to me that they can't clean gutters in cold weather when we actually had quite a few days during the month that were spring like. Then she continued with her blah blah blah..needless to say don't waste your time. They won't show up and then they will give you the run around. read more

Responsive, organized and provide excellent service. I will return again next year for regular annual maintenance. Thanks again.

Sent me an email with a $25 off coupon and then wouldn't honor the coupon because I didn't mention it at "time of booking".

We have been using Ned Stevens for years - cleaning our gutters. Always extremely pleased. Usually schedule May or June. We recently signed up for their window cleaning - skylights inside /out and screens, and any other windows that were not easily accessible. Home run!!! The two young men that showed up today were spot on great! In addition we received a confirmation from the office yesterday for our appointment. Our windows and skylights look amazing and the pollen is gone. Highly recommend Ned Stevens. read more

Loved that they showed up in masks and wore them throughout the work. Very professional and affable. Came back to make minor adjustments even though they didn't have to. Very reliable. Would absolutely use them again for the same or additional/ other services read more

Wonderful! They were here 9am and got the job done in an hour and everything is perfectly clear and flowing smoothly. They cleaned up as much of the gunk they got out as possible. We had just bought the house and cannot even guess the last time the gutters were cleaned... there was vines growing out of them! And Ned Stevens did a perfect job. Extremely affordable too. No reason in the world to try to do it yourself when a service like this is available. To address some of the "negatives" that others state: They don't make specific date/time appointments, they just come to you when they're in the area. As far as I'm concerned, that keeps costs low so it doesn't bother me. Is there really a need to have them come on a schedule? They don't even interact with you... just show up, clean, and leave a bill in the mailbox. As far as I'm concerned, come whenever you want! Also, yes they auto-schedule your next cleaning but it's easy enough to say no.. it's an option to say no right on the current bill that you're paying. And for those saying it's expensive, you're crazy.. shop around and you'll see that they're not. read more

I called this company 2 weeks ago & I was told I likely have service the next day based on where I live. I called last week & was told they couldn't send trucks out because of the weather. It is now 2 weeks & still nobody has been @ my house despite the nice weather & that apparently they service my town frequently. I'm going to cancel & find a company that can actually make appointments & not waste people's time. It's a crappy way how they run a business btw! read more

06/2020 -- Standard gutter cleaning. Excellent service on phone and on site. The workers were respectful of our property and adhered to social distancing protocols. This was extremely appreciated as one member in our household is immunocompromised. Our rates were very reasonable. So much so, that we agreed to an estimate for replacement gutters. I spoke with Henry on the phone and he was very helpful and professional. We were able to negotiate pricing with no headaches. Highly recommend. read more

Ned Stevens Gutters used to be a great service. Not any longer. Their policy has changed. They are a very busy place and call you when they come. You say OK. If you say no, they can't say when they would be back. So happens it is prior to about half the leaves falling. It used to be that their 30 day warranty would cover this and they would gladly redo, without any question or attitude. Now this 30 day "warranty" only covers "new debris". My landscaper is smart enough to come and do a fall clean-up after the leaves fall. Ned Stevens is not that smart. They now even have their recording say ".... we can't control the weather or when the leaves fall". Yes that is true, but you can be AWARE of when they fall, as that is your job. Rather, in our case, used to be your job. read more

They call and remind to clean gutters in Spring and Fall which can be a pain. Recently had them clean the gutters, I happened to be onsite, which was a good thing as I could easily validate the work and all went well. What I don't care for is that fact that others have mentioned, they will say, it will be the week of xyz, with no specific dates. They charged about 100$ for my house about 120 feet total of gutters on two sides of the house. One side is real high, so they can climb up there. read more

Ned Stevens has ALWAYS done an incredible job. I've been with them for over 15 years. Theyre efficient, safe, reliable and you can't beat their prices. The staff is very friendly. As I read these negative reviews on here it baffles me?!! I've never had a problem. Sounds like someone had a bad day or an agenda. Ned Stevens is EXCELLENT! read more

They have become ridiculously overpriced. In November they came to clean my gutters and they did not close the gate and my dog went missing for several hours. I call to complain and in a months time a manager has still not called me. They just called again for payment and I asked why hasn't someone called to address my concerns. I will wait again for the call. I would not use this company ever again. The worst customer service and a rip off in cost. read more

They came out to clean my gutters early in September, in the end of October I noticed during one of the rainstorms that I had water overflowing my gutters I totally forgot that they had cleaned my gutters in September so I used another company and they charged me $113 to clean the gutters where Ned Stevens charged me 187. They called me two days after the service to tell me that it was going to be $2000 to replace my gutters because they were not angled correctly. First of all that price is ridiculously expensive for the replacement of all my gutters, second of all it's not needed. The second company came clean the gutters and I have not had a problem since. read more

I cancelled my gutter cleaning a day before scheduled as there was still ice and snow on the roof and I wanted to be home on the day the work was to be done. I was told my $54 deposit would not be refunded or applied to a future gutter cleaning. They said simply, you loose your $54 and change. I was going to wait until spring time or after July 4th when my neighbor finishes his fireworks display mess to have this work done. This is not good business policy and it certainly will not build good will and a customer base for Ned Stevens. I also received a $10 off coupon in the mail, for new customers, which was never addressed. read more

Ned Stevens gutter cleaning was amazing! Not only did they get me after a Tropical storm hit and ruined my gutters and siding, but they were prompt and diligent and went that extra step in making sure all my gutters were thoroughly cleaned out and that everything was back to working properly. Highly recommended!!! read more