This place has an amaaazing selection. I've been to other stores & they're nothing like this place…read more My friend went in for some e-cigarette liquid & I was astounded with the selection of products, from trays for your ash & products to every flavor of vape pens you could possibly find. The owner is SO sweet. My friend is a regular here & he told me he's in love with the guy's customer service. There are several other locations. Thanks for the excellent service!

Got here a while 20 min before it was supposed to close and it was closed - don't display times and…read morethen dishonor them!

lots of great options to choose from…read more the staff is super cool and helpful prices are a little high but the selection makes up for it.

Meh. Overpriced. Selection good. I think they could improve if more lively music hot girls, etc.read more

I can't write this because my eyes are full of tears. Happy tears. I stumbled across this place…read moretoday and truly am so glad I did. Walked in to get an item and the gentlemen Andy working could just tell I was not having a great day. He was so welcoming. Literally his only concern was to get me what I needed but more importantly to get a smile out of me before walking out. I walked into this store not caring about anything in my life anymore. Moral of the story. Just being a good good human and being real, can really save sometimes life. Truly. Thank you.

Great shop, stellar crew. Great deal on hemp wicks that are normally like $10, & they're selling…read morethem for $4! Lots of cutie lil glass pieces as well.

Kayleigh was such an amazing person to speak to! Very knowledgeable and helpful in every aspect…read more Definitely coming back and letting all my friends and family know about this spot!

I came here today for the first time looking for a 510 battery and they had plenty of options. I…read moreended up getting a battery that looks like a vape so hopefully I can trick some of my friends into getting stoned lmao. Shoutout to the homie PJ for helping me out! Definitely will be back!

Great service! Always very kind and helpful. Good selection. Abraham was very helpful.read more

Used to like this place and go quite a bit. Went today,…read morewouldn't accept my $100 for a $55 purchase, and wouldn't say why. Fair enough, so I paid with card. The lady randomly threw a $3 cc fee (that's over 6%!) that wasn't disclosed ahead of time and then didn't give a receipt. Scam alert, be careful!

Thought I'd write a review because all the reviews are pretty awful, this is the only place in…read moreCosta Mesa where i haven't been talked down to or insulted. The workers are very nice and conversational. I'm not sure how you guys are getting scammed but make sure the item works before leaving the store ALWAYS!!!

Horrible customer service, just stopped in to buy a piece but the guy behind the counter had such a…read morehorrible personality that it wasn't worth even going through their selection. Just no knowledge and saying dumb remarks when you ask question about quality or if you ask to see something he will just walk off and say "what about it"

Again I will recap my story from the other Up In Smoke store reviews. Yes the Up In Smoke stores…read moreare family owned and operated by my guys Mike and Murad. I used to chat with Mike at the store he managed on Bristol Ave formerly. Now today I got the story straight from the crew at both locations and my guy Johnny at the location here on Newport Blvd North and Wilson in Costa Mesa. First, make sure that you're headed north on Newport Blvd back in the direction of Santa Ana. Then just past 23rd Street you'll see the stop light at Wilson. The center is immediately on the right, be careful as the parking lot is rather tight. Also there's the 7/11 right next door. My guy Johnny was also super nice and accommodating when I asked him if I could take some pictures. One thing I noticed was that this location also has a good selection of Kratom from various brands. Really nice to add to your coffee or in a protein shake. Also this location has a cool Zippo lighter display with a decent selection of cool lighters. A slightly larger selection of Hookahs than the Newport/Balboa store. Everything else is solid and quite comparable to the Balboa store. Fantastic service whichever locations you might find yourself visiting. What I personally like is that these are family owned and operated, veteran owned, and have provided the community around Costa Mesa, Newport, Irvine, area for over a couple of decades now. You can't go wrong with stopping by any of the stores, they have exactly what you need and the best crews in store there to help you get exactly what you want. I HIGHLY recommend the Up In Smoke stores whichever location is nearest you. Enjoy!!

"Congrats, You Lost a Loyal Customer Over a $1 Water Bottle!"…read more I've been going to this smoke shop for TWO YEARS, dropping enough cash on vapes and juice to probably fund the owner's next vacation. Easily over $2,500 in clouds of fruity smoke. So imagine my shock when one of the owners comes sprinting after me like I'm shoplifting diamonds... over a ONE DOLLAR WATER BOTTLE. Mind you, they've given me water for free before. But suddenly, this $1 bottle must've been liquid gold. The look of pure existential frustration in the owner's eyes was like I'd just asked him for his firstborn child instead of a sip of Dasani. I guess loyalty means nothing when they're counting pennies. So here's the deal: Thousands spent on vapes? Check. Loyal customer for 2 years? Check. Free water bottle? DENIED. I hope that $1 was worth it, because you officially lost a customer who practically pays your electric bill. I'll be taking my vape habit (and my thirst) elsewhere. P.S. Next time, maybe save the Olympic-level sprinting for actual shoplifters... not your regulars who keep you in business.

Staff has been weird to my gf multiple times even with me there! Super weird ppl if you're a woman…read moreI especially don't recommend it as they're weird to any women that go in the store. Very unprofessional

Added a $0.75 fee for "custom item" when buying a standard Bic lighter. I don't care about my 75…read morecents but I'm calling out shady behavior as a matter of principle