We purchased a refrigerator recently and had an A+ experience! First, we were greeted by Elvis. He…read moreoffered help but was not pushy at all. He answered all of our questions and addressed any concerns we had. We found the one we wanted and the price was so reasonable. We opted for delivery and we were told it could be delivered the next day! Super happy about that. We received a text later that evening letting us know what time it would be delivered the next day. The delivery was on time. They removed our old fridge and brought in the new one. These guys were so respectful and hard working! We had one issue and contacted the store. We went by there the next day and spoke to Shane. He helped us and made us feel like a valued customer. I can't recommend them enough. I truly appreciated how well they took care of us.

Great namebrand appliances at a huge discounted price due to minor scratches or dents that don't…read moreshow up or are noticeable

I would like to acknowledge Tom in lumber for providing exceptional customer service. I went to HD…read moreto buy some additional fence pickets. I had bought some 3 days earlier, when I noticed that the ones I had previously purchased were now priced lower than what I had previously paid. I spoke to Paula in Returns , but she indicated that I had to return them to get a price adjustment. Unfortunately, I had already put them on my fence. That's , when Tom came to the rescue. He helped me with selecting new boards & finding other items I needed. He then walked me to Returns & spoke to Paula about getting a price adjustment on the previous pickets. Paula was also very helpful. She initially was a lil confused on why I wanted a price adjustment, until Tom explained that the correct price was not there earlier. If all HD employees were as helpful as Tom, maybe some of these reviews wouldn't be as bad. He was knowledgeable, nice & very helpful.

I used to love coming to this Home Depot because the indoor plant selection was always impressive,…read moreand they regularly restocked with new varieties. Lately, though, it seems like the selection has become repetitive, and I haven't seen many new plants for quite some time. I'd really love to see more variety, especially when it comes to anthuriums and other uncommon houseplants. As it is now, it feels like a waste of time to make the trip only to find the same selection every visit. I've noticed that the Home Depot in Houston Central consistently has a much better variety of anthuriums and other indoor plants. I hope the Bay Area location can improve its inventory and bring back the diverse plant selection it used to have.

Associate was helpful and knowledgeable. Price was about the same as I could find online. Haven't…read morehad any issues with my washing machine so I can't say if customer service is good or not. They were the closest store that had a speed queen so I thought I'd try the store. So far so good.

Not a flashy showroom but just good prices. We had great service with the installation and found…read morethe only stovetop that would work for us.

Walked in to purchase a case for my iPhone, as I walked in I was immediately greeted and then asked…read moremy reasoning for the visit. As I explained that I was looking for a case the gentleman then asked if I was looking for a specific case I explained to him I was looking for the life proof case for the iPhone 7, he did not just point me in the right direction, he walked me over to the product, went over key details and benefits and even went as far as to troubleshoot me through issues I might run into using my nightstand for he iphone. While I understand this is not something that can be done every single time in a busy setting, we were close to closing time and for the employees to show initiative while they aren't busy shows a lot. I've shopped here in the past and have received good customer service but this last visit was just over the top so I needed to make sure it was noted. The gentleman even commented on my pocket knife and began to personalize the visit, not sure if he was management but if not it certainly represents management that his employees follow suit just as a manager would.

Very poor experience this is a scamming Best Buy. I buy this stealth pro on an open box "excellent"…read morecondition great $200 off but of course by time I get to the car I get a feeling like let me fully go through this. I look through and there isn't not one single battery for this $300 pair of headphones. I then go ahead and go back in the store immediately. I get back in line the person ringing me up the first time just leaves me stranded and provides no details to the next person. I show the person how I just bought an "excellent" condition product. And then come to find out there's no batteries in this $300 headphones so they laugh and agree that it's ridiculous that it's excellent condition when there wasn't even a single battery along with the "duo charging headphones" they instruct me to go grab another one off the shelf so I'm walking happily like wow super easy fix just replace with a new one. I walk back with the item. He's making conversation acting as if we're friends talking about gaming then randomly ends conversation saying. So that'll be an additional $130. I ask why would I pay if I payed for this excellent condition box when it has no batteries it'd be right to give me a replacement then he made up saying that since it's open boxed and the other one is a new box I have to pay the new box price. It isn't my fault that your employees cannot throughly inspect an item to assure it's in excellent condition when you quite literally can't use the headphones without batteries. Extremely poor customer service, even had the nerve to sell me "2 year warranty of any damages" when you guys don't warranty the "excellent condition" on any of your products. I of course got a refund because he obviously wanted me to pay for something I shouldn't be paying for at all. I kept the ps5 disc drive but I think I'll drive back now and just return it I can't support a business like this. This is a horrible terrible experience getting forced up charged for no reason. I'd rather buy from Walmart or anyone selling it online. Dont buy here they don't assure anything for you. This happened 07/17/2026 17:15 Transaction number 02420036103

Overnight, my 15-year-old refrigerator/freezer stopped working. I called Joseph with Appliance…read moreDoctors around 10am and he said he'd be out this afternoon to check it out. I got a text around 3pm saying he was on his way and he arrived shortly after. I told him what happened and he went to work checking various components of the system. He quickly found this issue (a bad start relay), replaced it and the refrigerator and freezer began cooling. It's always good to see a good technician jump in and solve an issue. Joseph was communicative during the entire process. You could tell he knows and enjoys what he is doing. I will call him again for any appliance or AC work we need in the future.

From the owner: We specialize in house hold and lite commercial appliance repairs, service and maintenance from…read morekitchen to laundry appliance. Refrigerator’s, Freezer’s, reach in coolers, reach in freezers, prep coolers, Ice maker’s, Ice machines, gas and electric oven’s, stove, range, cooktops, stove tops, microwaves, garbage disposals, washers and dryers. Major brands we work on but are not limited to are Frigidaire, Electrolux, Tappan, Whirlpool, Maytag, Amana, Roper, Ge, Westinghouse, LG, Samasung, Bosch, True, Turbo air, and Atosa.

I hired them to fix my washer, because it didn't spin…read more First time I called them out to fix it he said did and billed me for almost $300 It's still didn't spin a month later. I called them out to have them fix it they came out and said that it wasn't installed correctly and that's why it wasn't spinning properly. That it was our fault for not installing our washer correctly. That's really funny because we didn't install it. The company did. I tried to call them back again because it still didn't spin, the guy told me they do not stand behind their work and that he would not help me. So I'm out $300 and my washer still doesn't work. For that price I could have a brand new washer.

DO NOT BUY FROM THEM!!! They are crooks who sell lemon appliances. I bought a $1,500 refrigerator…read morethat died within 3 years and they could care less, told me "what do you want me to do about it."

So, our old dryer quit on us and we needed a new one. We wanted just a plain, simple dryer that had…read morehigh, low and no heat settings, and we didn't want to spend as much as our rent....or more. Holy cow, there are some nice dryers out there, although you will pay for it. We had bought a washer here a few years back and the price and service was good so we decided to check them out again. We found a GE dryer and the price was definitely right; although I guess you have to buy a dryer connection kit for every new dryer now so that was an extra $30. We weren't too impressed with the delivery/installation charge, so we decided to just take it and hook it up ourselves. Luckily they had one in back, otherwise if you want to pick it up you have to go to their warehouse on 610 near the ship channel bridge. Of course the salespeople are all commissioned so they definitely want to help you a LOT, which isn't a bad thing. I didn't feel like we were being attacked so that was plus too. The connection kit they sold us had the wrong length of power cord so we had to go back up there and exchange but that's not really their fault. We should have looked a little closer at our outlet and where the connection was on the dryer. All in all is a quick, painless endeavor and we even bought a new vacuum as ours went out this morning too. So I feel super domestic now with my new dryer and vacuum...just call me Suzie Homemaker! lol

I bought a tv and a entertainment center and they charge me 4000 dollars I was making payments and…read morethey tried to get me to put my card on file I said no and I opened the account in 02/25/2019 and I was making payments my job cut my hours, I went to talk to the manager he wasn't listening to me, I bought my stuff in Killeen Texas, They keep opening my account and closing it and it brings down my score and It should be against the law for them to do that they are not honest with customer's, they rip people off I went to court and I met their lawyer, I will never recommend them to anyone in my family and friends, I want something down about them. I will never ever buy thing from them again they need to close all of conn's down and never reopen them again. I don't see how they sleep at night, I even tried to return the items and they wouldn't take it back

We should have called them sooner! We had a fridge with a fan that would freeze up. My husband…read moredefrosted it a couple times, which resolved the issue for a few weeks. We finally called Mr. Appliance. The repair tech was friendly and knowledgeable and made a permanent fix quickly.

Probably the most upsetting things I've had happen to me with any repairs to my home. I called…read moreMr.Appliance to get my Microwave fixed and when talking to there customer service, I asked her if it is usual that they cant fix microwaves? She said No it won't be a problem, I said what happens if they say they cant fix it, she said that never happens so you will be fine, that false sense of security fooled me so I set up a appointment and the technician came out. He said the magnetron was bad and you need a new one and thats going to cost 500, i said ok so this is going to fix it, he said yes and if it doesnt we will keep coming out till it is fixed, i was scared by the number but its a built in microwave so the hassle of getting a new one to fit the wall was a pain so i asked him to order it. The part comes in he comes out and puts it in and it frys the new magnatron in a couple days. I call them back out and he says well maybe its this and maybe its that. Im thinking ok so I spent 500 for nothing and you cant fix it. He reassures me again and says oh we will fix it. He orders another magnatron and I ordered another part and he comes out again and installs it, its fries a few days later. I was curious of next step he said its broke you cant fix it. I said ok well since you could fix it can I get some of my money back since you couldnt fix it like you said you would. He said no and offered to fix something else or install something for free later. My thought.... if you couldnt fix this like you said you would why would I call you out again to overcharge me and not fix something else? Save your time and your money, go somewhere else or just buy a new appliance.