Walked in to purchase a case for my iPhone, as I walked in I was immediately greeted and then asked my reasoning for the visit. As I explained that I was looking for a case the gentleman then asked if I was looking for a specific case I explained to him I was looking for the life proof case for the iPhone 7, he did not just point me in the right direction, he walked me over to the product, went over key details and benefits and even went as far as to troubleshoot me through issues I might run into using my nightstand for he iphone. While I understand this is not something that can be done every single time in a busy setting, we were close to closing time and for the employees to show initiative while they aren't busy shows a lot. I've shopped here in the past and have received good customer service but this last visit was just over the top so I needed to make sure it was noted. The gentleman even commented on my pocket knife and began to personalize the visit, not sure if he was management but if not it certainly represents management that his employees follow suit just as a manager would. read more

Very poor experience this is a scamming Best Buy. I buy this stealth pro on an open box "excellent" condition great $200 off but of course by time I get to the car I get a feeling like let me fully go through this. I look through and there isn't not one single battery for this $300 pair of headphones. I then go ahead and go back in the store immediately. I get back in line the person ringing me up the first time just leaves me stranded and provides no details to the next person. I show the person how I just bought an "excellent" condition product. And then come to find out there's no batteries in this $300 headphones so they laugh and agree that it's ridiculous that it's excellent condition when there wasn't even a single battery along with the "duo charging headphones" they instruct me to go grab another one off the shelf so I'm walking happily like wow super easy fix just replace with a new one. I walk back with the item. He's making conversation acting as if we're friends talking about gaming then randomly ends conversation saying. So that'll be an additional $130. I ask why would I pay if I payed for this excellent condition box when it has no batteries it'd be right to give me a replacement then he made up saying that since it's open boxed and the other one is a new box I have to pay the new box price. It isn't my fault that your employees cannot throughly inspect an item to assure it's in excellent condition when you quite literally can't use the headphones without batteries. Extremely poor customer service, even had the nerve to sell me "2 year warranty of any damages" when you guys don't warranty the "excellent condition" on any of your products. I of course got a refund because he obviously wanted me to pay for something I shouldn't be paying for at all. I kept the ps5 disc drive but I think I'll drive back now and just return it I can't support a business like this. This is a horrible terrible experience getting forced up charged for no reason. I'd rather buy from Walmart or anyone selling it online. Dont buy here they don't assure anything for you. This happened 07/17/2026 17:15 Transaction number 02420036103 read more

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purchased w/d set GE PTW600BPR1DG & matching dryer on 12/06/22. Washer is extremely loud, basket & lid had to be replaced, 11/23 and 4/25 respectively. BB replaced 4 pts at the end of my extended warranty in 1/2026, (front & rear bearings, dryer drum and heating element) instead of replacing the dryer after escalating the issue multiple times. The geek squad did the work and the problem is worse than it was prior to the two party team touching my dryer. I have sent multiple videos to the alleged supervisor, Patrick as proof of the problem and he never responded after his visit on 2/5/26. After numerous phone calls, the escalation dept scheduled two follow-up appoints, 2/21& 2/22, both were cancelled via text with no explanation. I was told that the work came with a 90 day warranty and BB is refusing to honor the warranty. DO NOT BUY LARGE APPLIANCES FROM BEST BUY. If you're so inclined after reading multiple negative reviews, DO NOT BUY THE EXTENDED WARRANTY FROM BEST BUY. purchase it when you get the offer in the mail from the manufacturer. ALWAYS DEMAND THIRD PARTY REPAIR. BEST BUY outsources CS, I have spoken to 2 reps in Guatemala, 3 reps in Panama City, Panama, 2 in Central America, a number of others that I never asked for their location, escalation reps allegedly in MN, Florida, and Chicago all suggesting they will forward my concerns about the inexperienced geek sq techs, asking for third party techs or a replacement to No Avail. The dryer has been priced at approximately $630; after sending out 4 techs and replacing four parts, it probably would've cost less to replace the dryer. Best Buy is refusing to uphold the 90 day warranty they promised. I would not recommend BB to anyone. read more

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In the midst of seasonal chaos and frantic shoppers, I want to commend LIZ, at Best Buy, Webster! She went above and beyond to help me and my grandson this evening! My 13 yo grandson rated her setvice-on a scale of 1-10 - 3,000! She brought a ray of sunshine into what was shaping up to be a dismal disappointment! Liz, from the bottom of my heart, THANK YOU Terri & Reed Richison read more

I bought a gaming computer for my kiddo from this location and Gage made sure the whole transaction went smoothly. There was an issue with the warranty plan I chose and he stayed after his shift to make sure the complicated transaction was done correctly. He was very patient and really made the effort to ensure we left with our computer and even helped to save me some money as well. read more

Please understand while I am writing this I'm EXTREMELY frustrated with my efforts to contact the Best Buy "Geek Squad " in an effort to just talk to someone that speaks the English language and can help me and / or schedule a service call. Getting someone to even try to be helpful over the phone is a major undertaking, great products and pricing horrible customer service; no one answering the phone has the ability's to speak the English language with clarity'. We were able to resolve our issue only by DRIVING 10 miles to a store and doing what we needed done in person. read more

Absolutely always a great visit here, top tier customer service. Super knowledgeable and friendly, Irma & Jose were loads of help! Great deals on electronics here. read more

I purchased Microsoft Office from this store for the standard $150.00. Was completely unable to install using the Product Key code provided with my receipt. After 2 consecutive days of trying and SEVEN different calls to the contact number - which is a call center and not the store directly- I was told they needed to take control of my computer for $39 additional dollars to see what the problem might be. I refused that option and was then transferred to another department. That department informed me taking control of a computer for a fee was not something Best Buy does. WHAT???? So who was that individual and why would they want to access my computer? Not a single one of the individuals I spoke with were the least bit helpful. Service is absolutely horrendous. I'm clueless as to how a business like this is able to keep their doors open. read more

Geek squad is absolutely useless, I turn in my pc that i was hoping to get working quick so i can begin STUDYING FOR MY AP EXAMS WHICH DICTATE MY FUTURE but no. They say it should take 2-3 days ok thats fine but they ran into a hardware issue so i understand but I told them i could fix it just reinstall windows but they insisted they kept it bc its in parts in the back, just great! Now im waiting for 2 more days and like whats even the point man. USELESS TAKE YOUR PC SOMEWHERE ELSE! (I ended up taking it back still broken and fixing it myself after they installed windows) read more

Geek squad employees are total neophytes - screwed up my iPhone battery replacement order - absolutely will not be using them again - although it's a hassle, I'll go to an Apple Store over using these people read more

Electronic creeps installed my video door bell quickly, on time, and it worked first time out of the gate. What else is there? Nice guys too. Even my bully liked them. Highly recommended. Best Buy! read more

Quick and easy mobile pickup would definitely go to this best buy again! Also saved big time with online rewards! read more

Best Buy Baybrook - BestBuy Baybrook - Electronics Near Me - Webster, Texas

They almost always have what I'm looking for despite the shift to online inventory. I'm there 3 or 4 times a year.

Edit: Soo f*cking worthless Update: They decided that "oh well the laptop can't get fixed so we're gonna destroy it" Service is absolute crap. Here's the thing, they just want to find more excuses but never actually fix the damn thing. Pro tip, if you're going to get a laptop fixed: DO NOT DO IT HERE!!! I've waited 2 months when it could've taken oh, 2-3 weeks but nope. I also saw other reviews on here and lemme just I'm sorry to anyone else who's had service here. By the way, sorry for my language but the service here is horrible. read more

not knowledgeable at all on products better off buying blindly then taking any sort of advice from they're staff members

If I wouldn't have already checked out, I would have left without buying anything. I was shocked at how rude Sean was to his staff and to me the customer. He got unto three staff in front of me. I would go back to best buy because of this experience. read more

Talk about bait and switch. Purchased an item on August 9, 2024 and tried to return it today 9/3/2024. I was told I missed the return date which evidently was 15 days after purchase. This was not pointed out at time of purchase. Receipt put in the bag and left until today without reading the very fine print. I was told that i could purchase somekind of membership for $49.00 and then he could exchange my previous purchase. Spend $49 for membership to get my $30.00 item refunded? Be on the lookout at Best Buy. The young man that was at customer service gave me a "big deal" kind of look. That is my last visit to Best Buy. I can buy their junk anywhere read more

bought the AirPods Pro 2 from Best Buy Store #242 in Webster TX 12/19/24 for my husband's Holiday gift. My husband tried to register them to his IPhone 16 on 12/26/24 and they were registered already to "Serena" and he was not able to get them paired to his IPhone 16. We went to the store 12/27 to return them to either get a refund or an exchange, but management refused to do so because the serial number on the box did not match the serial number on the Air Pods themselves. I bought them this way from the store. They were sealed etc. when I tried to return them, Management took away the merchandise immediately and refused to issue a "return of merchandise" receipt, which is required to dispute a charge at my bank. I was able to get the AirPods back, because if I did not, it would be considered "customer abandonment" I trusted Best Buy to give me a solid Apple Product back but instead the management at that location treated me badly and refused any recourse. I was able to contact their corporate office and they allowed me to return them via UPS. I hope they make this right but they sold me a faulty product and I will never shop again at Best Buy Store # 242 in Webster TX They seem to be crooks read more

Order two items online to have them shipped home. Only received one but got charged for two. Now I can't get anyone to send me the "lost in transit" item and they won't let me pick up at the store either. I'm so done with Best Buy. Called several times, no one would let me speak to a supervisor. read more

Purchased a computer with a four year extended warranty, within the first six months the hard drive crashed. Sent it back several times and within one year of my four year warranty. They told me that I used up all my warranty they canceled it sent the laptop back to me and six months later the hard drive crashed again and now it's worthless, never again Best Buy read more

I would give the Baybrook Best Buy zero stars if it were possible. Refused to price match two SSDs with Micro Center, even though the BB website states they price match ALL local competitors. No explanation given. read more

My wife, son and I went to look at a surround sound system for our home Monday, September 25, 2023, around 3PM. We went directly to the electronics department in the res of the store. We are there to demo a few different manufacturers systems that best buy has connected to demo. We are looking for an upper end system. Not what was out in the back demo area so we made our way into the rear left area of the store. This is we're the good stuff is located. We saw a few systems we wanted to hear. There was absolutely nobody in there to show us anything. Some of those set ups are well into the 5 or 6 digits in cost. That being the case I didn't just go pressing buttons. We we're looking for a very nice setup to be installed in our home. We waited in there for maybe 20 min. I finally went back over to the electronics desk. We are very polite people. We are raised to say please and thank you. Neither of us are assholes unless you deserve it. I asked if someone could please help us? The young man said there was probably only 2 people in the store (I think he said one of the names, sue) that could help us with those upper end systems. He left to find someone. 20 more minutes pass..... nothing. We came to the conclusion they didn't want to make the company any money that day. Must have been some type of special event going on. Maybe it was "ride the clock and play grab ass day". As that what was definitely going on. We se plenty of employees doing just that. We didn't leave because our son wanted to look at the toys. I got excited because I saw the guy that said he would go find someone for me. Then I got let down when he looked at me and turned his head really really fast. Pretending he didn't see me and quickly walked away. I could only think, we'll, maybe he was looking to partake in the event. He wasn't looking for me, he was looking for another employee's ass to grab because he was damn sure dodging me. If they were paid on a base salary plus commission on their sales they wouldn't need half as many employees riding the clock and more people busting their ass to help people. We'll spend our thousands elsewhere. My hope is this post will help their management to make changes. if you go there hopefully they will treat you better. It doesn't matter if you don't spend anything or intend to spend thousands of dollars. If you're courteous and treat people with respect, you only hope that its returned to you by employees. We won't be back. read more

No one offered to assist, so if ur independent and have lots of time to look for something, go here. The cashier was friendly and they thank you for leaving, not entering lol. read more

Plain and simple this place sucks. Missing parts to new TV and you have to go through a huge process to exchange it. Edit: The manager Jessica was extremely helpful and kind. She helped me come to a solution for my problem. read more

Merry Christmas, Best Buy Baybrook just took a crap on me again. Don't buy the replacement plans because when you go in after your device fails after four months they say you have to pay again to get a new replacement plan if you want coverage. It's still covered by the manufacturer for the entire year so they get a full refund from the manufacturer. They still would not exchange it for me unless I wanted to pay money. This is a racket. They refused to stand behind their products even when you buy a service plan they want you to pay more money to continue the coverage that you still have until the end of your plan. I waited 30 minutes in line to find out that I can yet again go screw myself even if I buy their service plan. read more

I had an issue with my online order where the system was malfunctioning, so I decided to go in to see what the issue was with my order, and Nickan was an excellent help. He figured out what the problem was, and called a few people and got everything fixed. He went above and beyond to help out and I really do appreciate it. read more

This business has gone downhill . You can't call and speak to some one in the store. Now, you have to drive there to speak to a store expert. read more

Do not take your phone to the Apple center here, you will be taken care of by "geek squad" and they have absolutely no idea what they are doing. I set my appointment through Apple and it landed me at this location. They checked my phone, told me it acts irregular but the computer says has no hardware issues. Was nothing they could do, they even advised me to sell this phone or get a new one. ($800 phone still under year warranty) Next week I take it to the ACTUAL Apple store in baybrook mall where they immediately showed me software bugs logged by my phone. As soon as they plugged it in. They wiped my phone and it has been almost a week, it runs good as new now. Idk what geek squad is trained to do, but it definitely isn't handle Apple products. They are not trained enough. It was the most basic fix possible -- Apple did for free/ read more

Decided to pick up a new hard drive for my laptop after reviewing it online. The hard drive was fairly easy to find in the store, and everyone was very friendly. Not a lot of people was there, though it was a lot of children running around. It sucks though that Best buy is closing down. I finally got to use my $50 gift card before they shut all of them down. read more

just bought some Martin logan bookshelf's yesterday. came back to pick them up and Edgar decided to chance the price To 100 for each speaker more. Shady dude, shady store. read more

BestBuy store purchase receipts are designed for the ink to fade out and disappear, should not be this way. This makes it difficult to impossible for returns for warranty. read more

Orders online completely forgetting about same day store pick up. I absolutely appreciate this option. Cody was very friendly and cordial having me in and out within 5min. read more

Best customer service! Team help me tremendously at a moment I really needed to print a file

Good service when compared to other electronic big box stores in the area. Bought a Bosch 800 series dishwasher on sale there and the experience was wonderful unlike Sears off Baybrook where you have to practically beg them to sell you an appliance (they are doing you a favor). Satisfied with the selection at the store and got to examine several phones (Bought iPhone 11 Pro, Pixel 4 XL, and Samsung Note 10, as I would rather touch the phone and play with it before buying something that expensive sight unseen (amazon.com). read more

Still can't do anything to fix the issues. No call backs, no refunds no refrigerator delivered.

I came in looking for a deep freezer (yea I know, why here?) Well they a have nice price on the chest freezer and it's closer to my house than home depo. Nobody was at the door to greet me but I like it that way. Don't follow me asking me over and over do I need help! I like to shop in peace and compare prices on my phone. So I decided to order online only cause I stay upstairs and who about to pack that box upstairs? Not me! Hello! read more

I stopped by yesterday to purchase a computer. I was not entirely sure what I wanted so I came to Best Buy to ask questions. I went over to the computer section and waited around for 20 minutes. Not one employee approached me to ask if I needed assistance. Instead I could see multiple employees in other departments congregate and talk to one another. I should have asked to see a manager, but I was too frustrated that the store obviously didn't want my money so I just walked out and went to Microcenter where I found what I needed. I wish I could say this is the first time I've had this problem with Best Buy. read more

The "Freak Squad" has ruined every experience I have had with "Busted Buy" and the little princess at the counter didn't make anything better with his attitude. AVOID! read more

I mean on hold for 20 minutes for one question is REDICULOUS!!!! I called 281-337-8617. So unprofessional

I'm giving this place four stars for Jorge. He was very helpful with my purchase today. There was a rude team member who went in between me and the glass case that held the beats wireless headphones to open it and get a pair out for a customer. Instead of saying excuse me. Good morning. Do you need anything. I mean acknowledge my existence when u walk right in front of where I am. Not to mention I needed a pair of headphones from the case he was opening. He just walked away. I stood there for another five minutes when Jorge greeted me with a smile and helped me. Maybe it was that I was Hispanic and the guy he was helping was white. Maybe he assumed I wasn't buying anything. Who knows. read more