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    The Home Depot

    2.4 (61 reviews)
    Open 8:00 am - 8:00 pm

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    Today, Home Depot customer service offered to fix the improperly installed door by having their contractor (RF Installations) cover the growing crack with putty. They also offered me $800 for dealing with their dishonest and indifferent employees. However, they are apparently refusing to honor the clause in the contract in which Home Depot is responsible for damage to the door during installation. Putty does not fix the fact the door swings open if you don't use the deadbolt. The hinges are not lined up correctly. They suggested putty because the growing cracks would not even be visible any more with putty and paint. I kid you not.

    Spray paint!! Gonna get busy on the backyard patio!
    Jillian R.

    This location is amazing from their kind and oh so helpful employees plus the fact that everything is ALWAYS IN STOCK when you need items for your next home improvement project.

    Plants in severe need of care and watering.
    Shelly M.

    I like Home Depot's selection and prices for the most part but sometimes the customer setup is majorly lacking. If you go in at the garden center there are no signs posted when the doors will close and it needs them. It can still be bright and sunny and they are closed. The hours to have staff out there should align with the summer months. When you are ready to check out you have to go all the way to the opposite end of the store now which is ridiculous. The new set up of all check stands on the far end of the store stinks. Also, it's almost all self checkout now. I'm starting to think we should get a discount for feeling like we are working for the company when using these self checkouts replacing the worker who used to help us, say hello and thank you as we left. When you can find staff members they are always super nice so this is not negative towards them but towards the overall feel of less workers which is less customer service provided. Also, many plants are in need of watering and care. Someone should be put in place to water or rotate when needed daily. See picture, there were many other plants that looked the same, management should address.

    Melanie!!!! My vote for employee of the year!!!

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    5 years ago

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    1 year ago

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    10 months ago

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    1 year ago

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    3 years ago

    Not very friendly staff and justin so called manger wouldn't honor the price that was clearly on shelf.

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    5 years ago

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    4 years ago

    Jared was GREAT! He helped through the whole process. Great communication, kind and helpful beyond belief! Thank you Jared for everything!

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    8 years ago

    Fred, in the appliance department, was exceptional. He helped us greatly! Excellent customer service, went above and beyond!

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    Page 1 of 2

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    Went to Lowe's to get 3 tiles cut and was directed to the flooring center and the person there said they did not do this work.

    Mentioned in 3 reviews

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    Best Buy Baybrook - Front of heating element

    Best Buy Baybrook

    2.4(85 reviews)
    1.2 miClear Lake
    $$

    purchased w/d set GE PTW600BPR1DG & matching dryer on 12/06/22. Washer is extremely loud, basket &…read morelid had to be replaced, 11/23 and 4/25 respectively. BB replaced 4 pts at the end of my extended warranty in 1/2026, (front & rear bearings, dryer drum and heating element) instead of replacing the dryer after escalating the issue multiple times. The geek squad did the work and the problem is worse than it was prior to the two party team touching my dryer. I have sent multiple videos to the alleged supervisor, Patrick as proof of the problem and he never responded after his visit on 2/5/26. After numerous phone calls, the escalation dept scheduled two follow-up appoints, 2/21& 2/22, both were cancelled via text with no explanation. I was told that the work came with a 90 day warranty and BB is refusing to honor the warranty. DO NOT BUY LARGE APPLIANCES FROM BEST BUY. If you're so inclined after reading multiple negative reviews, DO NOT BUY THE EXTENDED WARRANTY FROM BEST BUY. purchase it when you get the offer in the mail from the manufacturer. ALWAYS DEMAND THIRD PARTY REPAIR. BEST BUY outsources CS, I have spoken to 2 reps in Guatemala, 3 reps in Panama City, Panama, 2 in Central America, a number of others that I never asked for their location, escalation reps allegedly in MN, Florida, and Chicago all suggesting they will forward my concerns about the inexperienced geek sq techs, asking for third party techs or a replacement to No Avail. The dryer has been priced at approximately $630; after sending out 4 techs and replacing four parts, it probably would've cost less to replace the dryer. Best Buy is refusing to uphold the 90 day warranty they promised. I would not recommend BB to anyone.

    In the midst of seasonal chaos and frantic shoppers, I want to commend LIZ, at Best Buy, Webster!…read moreShe went above and beyond to help me and my grandson this evening! My 13 yo grandson rated her setvice-on a scale of 1-10 - 3,000! She brought a ray of sunshine into what was shaping up to be a dismal disappointment! Liz, from the bottom of my heart, THANK YOU Terri & Reed Richison

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    Best Buy Baybrook - After replacing dryer, halo affect inside dryer

    After replacing dryer, halo affect inside dryer

    Best Buy Baybrook - Back of dryer drum

    Back of dryer drum

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    Conn's HomePlus

    Conn's HomePlus

    1.3(47 reviews)
    2.2 miClear Lake
    $$

    I bought a tv and a entertainment center and they charge me 4000 dollars I was making payments and…read morethey tried to get me to put my card on file I said no and I opened the account in 02/25/2019 and I was making payments my job cut my hours, I went to talk to the manager he wasn't listening to me, I bought my stuff in Killeen Texas, They keep opening my account and closing it and it brings down my score and It should be against the law for them to do that they are not honest with customer's, they rip people off I went to court and I met their lawyer, I will never recommend them to anyone in my family and friends, I want something down about them. I will never ever buy thing from them again they need to close all of conn's down and never reopen them again. I don't see how they sleep at night, I even tried to return the items and they wouldn't take it back

    My brand new dryer has broken 3 times in a month. Each time I call for repair (because it's so new…read moreit's still under warranty) someone comes out, looks at it. Leaves to order the part. Returns a week later. Dryer is "fixed" for a week- repeat cycle. Meanwhile none of my household has clean clothing. Conns doesn't care about their products after you give them the money for them. For the love of all that is good- there are way too many reputable home appliance stores with way better quality products and customer service. Don't buy from Conns if you want to use whatever it is you buy.

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    Conn's HomePlus
    Conn's HomePlus
    Conn's HomePlus

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    Mr. Appliance of League City

    Mr. Appliance of League City

    3.4(27 reviews)
    1.7 mi

    First, to be fair, I had previous work done by Mr. Appliance on my dishwasher that was quickly and…read moresatisfactorily completed at a reasonable cost with a $125.00 non-refundable trip fee that is applied to any repairs done on the appliance. This time I called them for an 11-month-old clothes washer. The technician was on time and was dealing with my wife. He ran codes on the appliance and then told my wife it was going to be somewhere north of $500. Keep in mind this is a $700 drier from a well-reviewed brand. Not bargain basement, but not top of the line. I got on the phone with him, and he gave me a quote of $535.00. I researched the part, and according to the manufacturer, the price was $ 124.99. From Amazon, the part was $24.99. The estimate on the manufacturer's website said it was something pretty much anyone could do, by removing the 4 screws and an electrical pin connector, 30 minutes tops. I later contacted Mr. Appliance, and they offered me a 10% discount on the parts. Live and learn, I am out the $125.00 trip charge + the $27 spent on Amazon, and I have a working washer. I understand paying for technical expertise, but this was ludicrous, and Mr. Appliance in League City, Texas, will not receive any future business or recommendations from me.

    Probably the most upsetting things I've had happen to me with any repairs to my home. I called…read moreMr.Appliance to get my Microwave fixed and when talking to there customer service, I asked her if it is usual that they cant fix microwaves? She said No it won't be a problem, I said what happens if they say they cant fix it, she said that never happens so you will be fine, that false sense of security fooled me so I set up a appointment and the technician came out. He said the magnetron was bad and you need a new one and thats going to cost 500, i said ok so this is going to fix it, he said yes and if it doesnt we will keep coming out till it is fixed, i was scared by the number but its a built in microwave so the hassle of getting a new one to fit the wall was a pain so i asked him to order it. The part comes in he comes out and puts it in and it frys the new magnatron in a couple days. I call them back out and he says well maybe its this and maybe its that. Im thinking ok so I spent 500 for nothing and you cant fix it. He reassures me again and says oh we will fix it. He orders another magnatron and I ordered another part and he comes out again and installs it, its fries a few days later. I was curious of next step he said its broke you cant fix it. I said ok well since you could fix it can I get some of my money back since you couldnt fix it like you said you would. He said no and offered to fix something else or install something for free later. My thought.... if you couldnt fix this like you said you would why would I call you out again to overcharge me and not fix something else? Save your time and your money, go somewhere else or just buy a new appliance.

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    Mr. Appliance of League City
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    Lowe's Home Improvement - No associate guided me in the right direction to help weather proof my house. Would not recommend this.

    Lowe's Home Improvement

    2.2(86 reviews)
    1.1 miClear Lake
    $$

    There was a short Asian lady working the self check out that touched me against my will & I really…read moredon't like being touched against my will. I only want to be touched by women I allow to enter my personal space. I'm checking out & the register doesn't find my business account. Ok, cool but I guess she's looking on my handheld device & she tells me my account isn't found. So i try my work phone number & it's also not found. So i scan the qr code to sign up and proceed to pay. After I pay I take a picture of the receipt for my expense report. She then tells me that you can sign up for business rewards on the monitor & proceeds to press the on screen button. I tell her I already know & I've scanned the QR code to sign up on my phone. She then proceeds to press the cancel button on screen & touches my arm in the process. I'm thoroughly disgusted. I just got out of the shower & I don't want you touching me, plus I don't know where your hands have been. Using the monitor as an excuse to touch a customer is no different than grabbing someone's waist as you pass by them. When did we as a society decide it was ok to touch anyone we want anytime we want? If we did i completely missed that memo.

    Customer service is terrible . They treat people like their stupid. Not helpful at all . But after…read morereading all the other reviews this appears to be no big surprise. Brittany was the service rep that was rude. She clearly doesn't like her job or people. Happy new year to you too

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    Lowe's Home Improvement - I just love my Cambridge Casual teak furniture I bought at Lowe's online! It's just beautiful and comfy, with sunbrelka fabric!

    I just love my Cambridge Casual teak furniture I bought at Lowe's online! It's just beautiful and comfy, with sunbrelka fabric!

    Lowe's Home Improvement - Beautiful soft rug. }:{

    Beautiful soft rug. }:{

    Lowe's Home Improvement - JESUS is the reason for the season and always. }:{

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    JESUS is the reason for the season and always. }:{

    The Home Depot - hardware - Updated May 2026

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