Good company with helpful and knowledgeable staff. I've done business with them for years and…read morehighly recommend them to others.

They charged me a 25% restocking fee on tile they carried. what a ripoffread more

I came in looking at shower options, and basically found what I was after. The style and size I…read moreneed are very rare, and I did not expect to buy one today. I was able to find one product to fit my needs as a three-piece, alcove, shower, but the door was not in stock, and would need to be purchased online. This stock is similar to other stores I have looked at, so this was no surprise. The staff was helpful, I asked them about the product I am after, and they were able to clarify, which type of door I need with this, and why they are so hard to find. This was much appreciated!! There was a lot of staff around, asking if we needed help the whole time we were in. Easy shopping, experience, and friendly staff!

We needed a steam cleaner in a pinch for the carpet after and unfortunate pet accident, this what…read morethe spot to get one! They had a great deal on the cleaners, we went with the roast. It was easy to find, and check out was smooth.

I had seen this shop, but I hadn't entered it until a day that I ordered some lunch from the…read more(fabulous) enchilada truck in the parking lot and stopped in here while my meal was being prepared. The company (Marv's Tree Service) has a contract with the city (thus the URBAN in the name) to remove dead or unwanted trees. And instead of being discarded, they are cut into natural-edged slabs and sold here. The people here LOVE this wood. So many kinds of wood here. I personally don't do any woodworking but I might end up starting to do that now, so that is the only problem I can see with this shop! Highly recommend checking out this store - especially if you are visiting the food truck there (definitely try those chicken mole enchiladas)!

Chloe was amazing! Great place and great prices. We drove from California and picked up some black…read morewalnut slabs to take back for our wood business and couldn't be happier with our elections and their prices. We will be back for sure!

Complaint Regarding Failed Delivery -- Store #147, Maple Location…read more My wife and I recently purchased a refrigerator for over $2,000 at the 147th and Maple location. The associate who helped us was very pleasant and confirmed our delivery would be this Thursday. This morning, I received a notice stating the refrigerator would actually be delivered today. Based on that notice, we took the necessary steps to prepare: we removed all perishable items from our existing refrigerator, unplugged it, and defrosted it so it would be ready for the swap -- done as a courtesy to the delivery crew. We waited all day. At approximately 3:00 PM, a truck arrived -- not with our refrigerator, but with a compression hose for a refrigerator component. The driver seemed as confused as I was that no refrigerator was on the truck. I called the store and spoke with an employee who was unsure how to handle the situation, and I was escalated to a manager named Matt, who declined to provide his last name when asked. I explained the situation in full: the notice I'd received, the steps we'd taken in good faith, and the fact that our perishable food had been sitting out and spoiling all day. Matt explained that the delivery was actually being fulfilled by a different store location, and that the incorrect notice was likely their error. I told him that regardless of internal fulfillment logistics, this company was my point of purchase, and the responsibility for accurate communication rests with them -- not with me. He was polite and apologetic, but stated there was nothing he could do: it was too late in the day to correct, and the refrigerator would now not arrive until tomorrow. When I asked how the company intended to compensate for the inconvenience -- spoiled food, a wasted day, and a defrosted, unusable refrigerator -- I was told there would be no compensation, only an apology. Unfortunately, this isn't an isolated incident. Not long ago, I purchased a dishwasher from this same company, which included a paid installation service as part of the purchase. When the installation crew arrived, they were unable to determine how to shut off the water source to the installation area and, as a result, could not complete the job. I ended up having to hire and pay for my own plumber just to get the water shut off so the installation could be finished. I was partially refunded for the installation fee, but was left without a working dishwasher for several additional days in the meantime. Between the mishandled dishwasher installation and now this refrigerator delivery failure, I'm seeing a clear pattern: poor internal coordination, a lack of preparedness, and -- when things go wrong -- no meaningful accountability or compensation for the customer's time, money, or inconvenience. I'll leave it to others to judge whether this is acceptable conduct from a major retailer after two large purchases, both made and prepared for in good faith. From where I stand, this reflects a recurring failure at the operational level that the company seems unwilling to own. Needless to say, I will not be doing business with this company again.

I've been in the store many times, and purchased a variety of products. They have a great…read moreselection! Some items are priced very reasonably, some lower than competitors, and so much higher. After doing a little research, I purchased solid wood, vanities, here, and got a good deal. Their ceiling light and fan options are good, and reasonably priced as well. I will continue to shop here, while doing my research as some items are a great deal, and some are priced much higher for the same brand than at another retailer.

I came in late to pick up about 30 plants. I showed Nicole what I had. She totally knew…read moreeverything i wanted, was so helpful. Grabbed her cart and got it loaded up quickly. Very courteous and such a nice genuine lady. Thank you so much.

Dylan helped me purchase two trees today and was exceptionally knowledgeable about many of the…read moretrees. He made the process very easy by picking me up in a golf cart and showing me the trees I was interested in. He tagged them, walked me through the process to have their team plant them, and answered all my questions. I hope Dylan gets a raise!

I cannot recommend Justin and his crew enough! They were one of 4 contractors that we recently bid…read moreout for a tile and closet addition project to our home and we ended up selecting him based on price and overall first impression. He showed up at the exact time for the bidding process and returned our call quickly when we first contacted him. Don't you hate when contractors tell you that they will finish in a certain amount of time and then suddenly it's 3x longer? Justin and his team worked consecutively in our home for 3.5 days (from 8am-5pm every day) and were finished much sooner than what other companies were telling us. (Keep in mind, those other companies were much higher priced) There was a snag in the project when we discovered a small mold spot in our bathroom, but Justin was happy to remove it, replace the plywood, and cover it with sealant. Additionally, we asked him to move an outlet around the closet he was building and he did it without any hesitation. BONUS Cleanliness: The first day they came, he laid down plastic covering on our carpet because it had just snowed and they knew they could potentially track dirty snow into our house every time they came in and out. When they did finally remove the plastic covering, they vacuumed as best they could to return our house back to normal. He even asked if we had a broom so he could sweep all the sand they tracked in! Friendliness/Approachability: Justin was SUCH an easy guy to work with. He did a great job of explaining the work they did and always made sure to give us informed options when we had decisions to make. Even with the mold and asking for an outlet cover to be added, he never complained or showed any signs of annoyance. Our 3 and 5-year-old daughters even enjoyed talking to him and his guys and share about their days at school. I've never been more impressed when working with a contractor and will continue to choose Justin for any future home projects!!! Give him a call, you absolutely will not regret it.

Justin and crew finished the deck. It is spectacular. ON TIME. UNDER BUDGET. Passed inspection…read morethey put all the furniture back in its place. Cleaned up and looks like no one was ever here. If you are looking for someone to do your deck, look no further. These guys are as good as they come.

Terrible customer service.... I was struggling to find what I needed but the employees were to busy…read moretalking to each other about someone's Colorado vacation to even say hi or see if I needed anything. Also... no restroom... guess I'll just piss on the floor next time.

Patrick D. sure eff'ed up wearing his true colors. Ace just lost a life long customer. Hey Ace, can…read moreyou calculate the economic loss of dissatisfied customers?