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    Neal Silverstein, MD

    4.5 (2 reviews)

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    One World Pediatrics - The waiting room. Very nice and clean.

    One World Pediatrics

    2.3(21 reviews)
    2.2 mi

    This place has undergone a few rebrands in the last few years we've been coming here and I'm not…read moresure it's doing them any favors. The nurses and drs here are mostly great, but the patient experience leaves a lot to be desired. The wait times have gotten longer and longer-- you wait forever in the waiting room and forever again in the exam room. A simple visit turns into a 2 hour ordeal-- and their billing department is a mess. Be aware they're not checking your insurance coverage before asking for a copay. I checked with my insurance company to verify the copay amount One World was asking for, only to find out I wasn't supposed to be charged at all. We had a past experience of them charging me for my child's annual visit, which is a preventative visit and therefore 100% covered. Totally my fault for being too distracted to realize the mistake in the moment, but lord getting it fixed has been a nightmare. I asked them to apply the $ to a future copay and they just keep sending me bills, and all my attempts to confirm they've applied that $ before I pay more go unanswered. It's not a good feeling not being able to fully trust the competency of an entity that's supposed to be a resource of care for my kids.

    I've been coming here with my daughter since she was three when their office was across the street…read more When booking her annual checkup the staff booked it too early, so when I arrived I was told she couldn't be seen. It took me 1 1/2 hours to get her to this appointment due to an accident that backed up traffic. I asked the receptionist why no one called and she told me they called yesterday, but my phone wouldn't ring and didn't have voicemail set up, which was a complete lie. I asked to speak with the person who called and was told she wasn't in. I asked her to read me the number on file, which was correct and to call it which she did and it rang and went to my voicemail. No apology, and the only response: "so when do you want to rebook". If you're a no show they charge you $25, but if they mess up they don't even take accountability. When walking out I said to her "thank you and have a nice day", which I really shouldn't have but I'm a nice person and surprise, surprise she said NOTHING. I've been coming here for 8 years and this is how they treat their patients. This is unacceptable. If you're contemplating coming here DON'T! There are many more great pediatricians in the area. We did reschedule, so we could get it done as she was going into middle school and needed it, but have since found another provider. Also, her annual checkups are free, but I got an email with a bill, thankfully I got it fixed. This place is a mess.

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    Neal Silverstein, MD - pediatricians - Updated May 2026

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