Our Technician Darrell Flack provided excellent service when our AC unit stopped blowing cool air…read more He also pointed out some important things that I was doing incorrectly with my system like installing the filter correctly. He was very knowledgeable and patient. I would definitely use Aireserv again.

Thank you Joe! Great technician I am not in a position to buy a new HVAC system. Joe came out…read moreimmediately and got my system running. It may not last that long but I know who I'm calling for service

John and Will came in the snow when our water heater broke. we love supporting small business and…read morethey were respectful of our home and efficient and so far all good!! I have already recommended them to friends. We wish you great success and hope we work together in the future!

I do not know what they or Matt could have done better. We switched HVAC companies because of Matt…read moreand second opinion. Our furnace was not working but we had heat from the heat pump so it was not urgent. I was unhappy with our usual local HVAC company because they just charged 245$ to come out, not fix the problem, and then gave a ridiculously high estimate to fix something unrelated (replace the burners). Matt from AireServ came out for a second opinion and cost estimate, diagnosed the problem quickly, explained things to me, and gave a much lower estimate for maintenance work. Matt's technical competence, skill in communication, and respect for the customer made us change, right then, to AirServ for all our equipment work.

Prompt and honor their word. We paid for a warranty type service and didn't really know about it,…read morebut they called and insisted to ensure my money didn't go to waste.

On May 30th, 2023 James Brown PHAC did a great job of installing a discharge pump in our basement…read moreto evacuate drain water from our kitchen sink one floor above and the washing machine adjacent to it. Their technicians arrived on time, got down to work, were professional, courteous and completed the job the same day. We requested some extra bracing and noise-reduction and Doug again was on time and addressed the issues. I highly recommend James Brown for any plumbing needs you have at a reasonable price.

During this deep freeze weather my heating system gave out. Scott and his team were quickly…read moreresponsive to my needs. Spent two days installing a new system. His two employees Tyler and Jim worked for two days until the system was replaced. They were extremely professional, efficient and did a great job. Scott, their boss, touched base with me both during the work and after completion of the job to gauge my satisfaction with their work. Simultaneously, a plumbing job that was scheduled prior to my loss of heat, was performed by Joe. To say he was personable and professional would be a huge understatement. What a great team!

DDM and first talked to Lisa. She is the operator. I was in a week cell area so I lost her. She…read morecalled me back twice before she got me. She sent me to Lola to talk about my account. Unfortunately we have to close it as my daughters landlord is switching from oil to single split system so I need to close account. I have used them for 2 previous years and have had great service so I am as paying in a budget. Lola was so pleasant to deal with and made sure I am getting all my money back! Everyone at the company has been great to deal with. I highly recommend!

I called customer and requested a call Saturday, emailed Sunday, called Monday, no returned calls…read more from a supervisor but why would you provide any customer service.  This is the worst company ever. There has been nothing but problems with this boiler and your installer since we had this thing improperly installed. In May/June 2020.  I wrote you in Jan 2022 and told you about your installer and their error in installing our boiler and compromising my boiler's integrity and your solution was a cleaning and another free cleaning. NO inspection of the full non functional unit at the time. A band new unit should not have malfunctioned that earlier on. When your staff can out no one took off the cavity and checked why a brand new boiler was NOT properly working. BRAND NEW! You tried to push blame on us, the unknowing customers. Mature. I complained to you how the sut spewing out of our chimney isn't okay for a brand new boiler.  Again, I told you this could have caused a fire and possibly killed my children and family. But no full inspection on a non functional brand new unit was performed by your company. You took the cheapest route possible. Clean it, it's working... see ya! Leaving us with a faulty unit. Negligence. You can't not disprove that that boiler was not over working that day AND all the days prior and not over heating that cavity and not damaging that seal at that time. That heating and expanding  of that day and all the days prior damaged our brand new boiler as I stated back in Jan 2022. Maybe if you would have performed a full inspection after my first complaint, you may have caught your companies error.  My boiler is no longer functional! Per three independent companies.  This is damage having occurred over YEARS. The day I initially complained about the smoke spewing out and over heating my unit is the day you denied us the right to have this impaired unit fully inspected in Jan 2022 further putting my families lives in more danger and further allowing the boiler to continue to corrode.  This is my seal! My floors are also now damaged by this break in the seal. And they need replacing. This would not have happened if your were not negligent in your response in Jan 2022. Your negligence is why this boiler is no longer functional. Your negligence is why my floors are now damaged. Your negligence is why my adjacent bathroom vanity is damaged.  And who knows what further unknown damage is undiscovered at this time.   "Cast iron is an alloy with a high carbon content (at least 1.7% and usually 3.0-3.7%), making it relatively resistant to corrosion." But yet mine is completely corroded. And not functional.  Because of your negligence.  The reputation of the installer S********* is known for dollars instead of quality.  Which I can see is how your company now functions. Unfortunately, we found out the hard way when one of the other companies came out to inspect our unit and knew of his non integral reputation. It's critical to have a boiler set properly, to run properly, not to save a buck. Not sub out a contract to the lowest bidder.  The first person we had come to inspect it Saturday said he would never have set up our chimney system that way. That is not safe.  The second gentleman that came out said this is not the proper unit for this type of home and should never have been installed, period. The third company said that the boiler being improperly set initial is 1000% the reason the seal broke. It ran hot for so long it damaged the seal and broke the seal. The more the leak  continued, it corroded the seal further increasing the damage. It continued until the leak became visible and was  noticed this weekend in my da managed flooring. It seems your company has now faulted in multiple areas of neglect and endangerment.  I would like to know how your are going to resolve your many errors in this situation and ASAP. I have four children that need showers and can't not because of your neglect. update: day 4 not one returned call or email from anyone at this company. but Richard J the owner really wants to win back my trust.... How? But continue to ignore problems your company and direct staff caused..... been on hold forever..... Jessica still does not answer. No one working. No managers on call. Day 6 finally someone came out, they denied any accountability. They stated "The supervisor took pictures of the boiler which were sent to the manufacturer, Weil McClain. We were hoping the pictures would be enough to determine if it would be covered by warranty. Unfortunately, they want the boiler sent back to them for inspection to determine if it is covered under warranty" This was 1203pm on 7.14 I called Weil-Mclain, they stated they informed me of my "whole boiler credit claim approved." Approved!!!! And Joe Gladu was contacted 7.13.2023 IN WRITING via email of this approval at 3:52pm. This company is such scam artists.

We installed an AC unit and the initial start up service was done by ANOTHER COMPANY…read more He did not start up the system properly since he did not connect the flare connection properly. The whole system completely leaked out and the AC units shut down. We found R&D Heating and Cooling online and called them with our urgent need of service. The agent got us an immediate appointment and the technician Jeannie arrived promptly. Jeannie greeted us professionally and was very courteous and knowledgeable. She looked at our unit and knew exactly where it was leaking from, she advised us of the next steps and how much it would cost. Jeannie was not able to fix the problem that day due to the bad weather and the constant rain and humidity. She had to return the next day since she had to weld the flare connection together and to make sure that there would be no humidity in the system etc. After we had such a bad experience with a previous company we are so glad that we found R&D Heating and Cooling and are happy to have had Jeannie a very knowledgeable and qualified technician fix our problem. We will definitely use them again if there is another need especially since winter is coming and they also do the Heating systems. "Highly recommend them if you want to be treated by a very professional and courteous company that you can trust."

R & D installed a Mitsubishi split ac unit for me three years ago. When the unit stopped working…read morethis August, I called for a repair tech to come out and look it over. When I called for repair service I was told it would cost $99.00 for a service call. As it turned out, I was charged $99.00 for the tech to drive to my house and then I was charged $49.00 per every 15 minutes he was there. This was never explained to me at the initial phone conversation. To make matters worst, the technician actually told me that he never worked on a Mitsubishi unit before. He spent the next hour on his phone getting instruction from someone else; which I was charged for. He was not able to fix anything. Two more service calls later ( a total of one month with no AC in August ) nothing was fixed and I was invoiced a total of $550.00. The AC unit is still not working !!! I'll let you make your own decisions as to whether you want a company like this doing work for you.

since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.

3 pounds of refrigerant was added yesterday by this LAZY company who then charged me without…read moreoffering any explanation. It was like they didn't even TRY to find the leak.

Chuck came out to diagnose and repair an issue on ourA/C. I felt that the pricing was fair, and he…read morewas knowledgeable. The problem was resolved quickly. A++

I recently (within the last few years) had mini-splits installed all throughout my house. No less…read morethan 6 Heads and 2 outdoor units capable of 4 heads apiece. I had a three company bidding war going on to see who would, in the end, give us the greatest value for our system. It turned out that Aire Serv, through the owner's brother, gave us the best equipment for the best value. So we went with Aire Serv... and then I've had nothing but headaches since. 1. One of the six heads iced up thick enough make snowballs. One of the installers connected the refrigerant line from another head to it, so it iced over even though it didn't need coolant. 2. My largest head carrying the most load has had issues since very shortly after installation. I was told "there's nothing wrong", "there's not enough coolant", "there's too much coolant", "there's nothing wrong" again, "it's your fault", and finally one of their technicians correctly determined the blower wheel motor was defective and got it replaced, but not until being gaslit for no less than probably 4-6 technician calls. 3. When I went to purchase the maintenance agreement, the owner's brother never told me the price he was quoting me was for only 1/2 of my system. Imagine my surprise when the maintenance agreement was double the price. 4. One of the heads leaked water over my original hardwood floors and caused damage. Why? Because an installer didn't wrap the refrigerant line in insulation so it condensed and ran down my wall. Their fix? sand it down until you can't see the damage. 5. I was told by one of the technicians "I'm not sure this system was designed correctly. You probably need another head for your main living area". Awesome! So the system I purchased wasn't correctly sized or designed? That's just great! No wonder I feel like the system doesn't do a good job of keeping my living space cool in the summer time. 6. And now, I'm being told if I want to maintain my warranty that I have to purchase surge protection for over $1,500. It can only be installed by them. I can't get my own protection or contractor. I'm pretty sure a post hoc change like this is illegal, but I'm not a law professional. I would encourage anyone who is in law to look at this review and consider reaching out to get a class action together. From what it sounds like, Aire Serv is doing this to all of their customers. It's not OUR, the customer's fault, that Aire Serv did not have the foresight to consider that surge protection would be a great idea for installations... but they certainly are trying to make us pay for their hindsight. I would NOT recommend Aire Serv. If you have a modicum of handy homeowner skills, just get a Mr. Cool DIY system from home improvement stores for 1/4 of the price. Or better yet, just buy the $400 in window mini-split units that look like legacy window units and save 90% of the cost of install. If you don't or can't install it on your own, there are other HVAC companies, like Moon Air. Don't get me wrong, the system works 75% to my expectations. Mitsubishi makes great mini-splits. But go through another company other than Aire Serv - they are the problem.