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    Naylor's Kitchen & Bath Centres

    2.1 (7 reviews)
    Closed 9:00 am - 6:00 pm
    Updated over 3 months ago

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    Ideas Cabinets and Countertops - One of our recent full kitchen designs and installations. Featuring Canadian Made Deluxe Series Chocolate Cabinetry and granite countertops.

    Ideas Cabinets and Countertops

    (3 reviews)

    $$$

    Buyer beware!!!!!!! Read their mission statement! Offering superior products and SERVICES. Are…read moreyou serious!!!! My granite counter tops discolored within a year and this was to be resolved in a couple of weeks. Weeks turned into months (3 months as of today) and I now realize that Mark and Rudy were hoping I would stop calling. I have. Taking care of a husband in long term care along with other problems leaves me with no time for dishonest people. I am so disappointed in this company. They were very quick to take the money but not so quick for service. How do you sleep at night. I would never recommend this company and I will tell as many people as possible about my experience. R. Firth

    Very disappointed. I chose this business because it was located near our home and the initial…read moremeeting with the sales person felt very positive. I chose quartz even though I felt granite was a preferred material according to the sales rep. We paid up front for the whole cost. A big mistake. The owner always seems busy and makes promises he doesn't follow through on. I was told this business had the best cutter in the county. Yet, at installation, the quartz had been measured incorrectly by an employee. It was at least 12" too long. As a result, it had to be cut in our kitchen. This caused immense amounts of dust in our newly painted and renovated main floor and kitchen. However, one of my biggest concerns is the cutter/installer. He had one of the biggest chips on his shoulder in the county. He and his various helpers came in with boots on with no offer to slip on covers. He was unpleasant to deal with on the three occasions he came into our home. We had to repaint the kitchen due to handprint marks on the walls, dust on the floors etc. We had not been advised the older cupboards may be not perfectly level and thus encountered problems with the quartz and a gap between the cupboards. The second visit we sustained further damages with pictures sent to the owner. No apology. Future visits attempted to give me a seam colour that would match better. That proved unsuccessful. Then I was told some quartz products have matching seam colours which could have been ordered. The biggest problem was the attitude. On the way out of our home, I was told by the installer he would not cut a second bread board for me. He never did regardless of numerous calls to the salesman who promised we could have two. Remember, we paid for quartz that had to be cut off because of incorrect measurements by the employee. Surely, we owned that quartz! Numerous calls to the owner proved fruitless as well. Apparently, the cutter makes the decisions in this business. My advice, steer clear.

    Naylor's Kitchen & Bath Centres - kitchenandbath - Updated May 2026

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