Very disappointed. I chose this business because it was located near our home and the initial meeting with the sales person felt very positive. I chose quartz even though I felt granite was a preferred material according to the sales rep. We paid up front for the whole cost. A big mistake. The owner always seems busy and makes promises he doesn't follow through on. I was told this business had the best cutter in the county. Yet, at installation, the quartz had been measured incorrectly by an employee. It was at least 12" too long. As a result, it had to be cut in our kitchen. This caused immense amounts of dust in our newly painted and renovated main floor and kitchen.
However, one of my biggest concerns is the cutter/installer. He had one of the biggest chips on his shoulder in the county. He and his various helpers came in with boots on with no offer to slip on covers. He was unpleasant to deal with on the three occasions he came into our home. We had to repaint the kitchen due to handprint marks on the walls, dust on the floors etc. We had not been advised the older cupboards may be not perfectly level and thus encountered problems with the quartz and a gap between the cupboards. The second visit we sustained further damages with pictures sent to the owner. No apology. Future visits attempted to give me a seam colour that would match better. That proved unsuccessful. Then I was told some quartz products have matching seam colours which could have been ordered. The biggest problem was the attitude. On the way out of our home, I was told by the installer he would not cut a second bread board for me. He never did regardless of numerous calls to the salesman who promised we could have two. Remember, we paid for quartz that had to be cut off because of incorrect measurements by the employee. Surely, we owned that quartz! Numerous calls to the owner proved fruitless as well. Apparently, the cutter makes the decisions in this business. My advice, steer clear. read more
