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    Naylor & Sons

    5.0 (3 reviews)
    Closed 8:00 am - 6:00 pm

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    9 years ago

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    Fire And Ice Heating Cooling

    Fire And Ice Heating Cooling

    (3 reviews)

    The installation of 3 mini splits was a disaster. The service that followed was better, and all of…read morethe mistakes and code violations were repaired and replaced. We had to call a couple of times for unit not working properly, and the technician was very thorough in explaining the complex remote control. A technician came out for the annual tune up, which consisted of cleaning filters and housing the units down. Since then, the wall unit in the living room has condensation dripping inside of our home. A call was made to the company and the office manager told us a fee would be charged for a visit. Since the temperatures have risen this week, the condensation is dripping and the unit made a knocking noise at 10:30 pm last night. We called and a technician should be here today. Not at all impressed with this company so far. It has been a little over a year and too many issues.

    I would never use this company for service. the technician came diagnosed the problem, cracked…read moretank but another company told me with the brand of water heater I have that was impossible ! The tech told me I needed a new water heater and proceeded to drain the heater and take it apart. I asked him how much he didn't know but contacted his company and it was over $2000 I told him I could never pay that he stopped and left it torn apart with parts on the floor. I am currently disabled 75 years old and no senior discount that they advertise was even mentioned! I live alone my income is under $16000 so now what do I do? I feel they took advantage of me and now I have no hot water and parts left on my basement floor hoping I can find a family member to help me, but I don't think this tech even checked to see if he could start the pilot light . I'm devastated especially because of a surgery error I have radial nerve palsy and have no feeling or use of my hand, I cannot work to help pay for his outrageous bill of $140 service call ( but when checked with others most companies charge $85.) Never would I recommend this company.

    Naylor & Sons - homeservices - Updated July 2026

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