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    Naylor & Sons

    5.0 (3 reviews)
    Closed 8:00 am - 6:00 pm

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    9 years ago

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    Fire And Ice Heating Cooling

    Fire And Ice Heating Cooling

    (2 reviews)

    I would never use this company for service. the technician came diagnosed the problem, cracked…read moretank but another company told me with the brand of water heater I have that was impossible ! The tech told me I needed a new water heater and proceeded to drain the heater and take it apart. I asked him how much he didn't know but contacted his company and it was over $2000 I told him I could never pay that he stopped and left it torn apart with parts on the floor. I am currently disabled 75 years old and no senior discount that they advertise was even mentioned! I live alone my income is under $16000 so now what do I do? I feel they took advantage of me and now I have no hot water and parts left on my basement floor hoping I can find a family member to help me, but I don't think this tech even checked to see if he could start the pilot light . I'm devastated especially because of a surgery error I have radial nerve palsy and have no feeling or use of my hand, I cannot work to help pay for his outrageous bill of $140 service call ( but when checked with others most companies charge $85.) Never would I recommend this company.

    Do NOT trust this company. My family could have died from carbon monoxide poisoning due to Fire &…read moreIce's negligence. CO2 levels were 3x the limit. We had a system malfunction with our Bryant furnace. Problems for over a year. Their technician came out 3 times in the last month or two. First visit he said there no was issue and did a dye test on second visit. Third visit he claimed to have fixed the issue. The furnace continued to malfunction and shut off. Called another hvac company and their tech diagnosed the issue in 5-10 minutes. We found out the furnace is too dangerous for us to even run! CO2 was not being vented and levels were 3x the allowed limit.. turns out the Bryant furnace model had class action law suits against because of defective parts.. Our new tech was aware of the issues with the furnace model and had a pamphlet about this. He was shocked the Fire & Ice tech was unable to find the problem especially after so many visits. We wasted hundreds of dollars with this company only to risk our families safety.

    Naylor & Sons - homeservices - Updated May 2026

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