Tried to set up pool service in April. Main guy was out on medical, which was understandable, but…read morenever once did anyone set up our account, a contract, or communicate with us. Fast forward to today, I reached out because some guy came to service our pool (only knew because I'm home with a sick kid). The owner called me and said we'd been receiving service the whole time (news to us) and he'd like to start over. Then he made it clear he only meets clients before 3 pm through the week, and that it seemed like this wouldn't work. With all of the issues created by lack of communication on the businesses part, all we wanted was to meet face to face for a few minutes to set things up right. At that point, it was clear he didn't want our business. I'm shocked by all of this because the company gets great reviews, but they definitely aren't hurting for clients and their customer service is lackluster at best. We felt like just a number on a page from day 1. Definitely don't recommend this company. It's expensive compared to others and not worth the money based on what we experienced. We ended up having to do all kinds of service and troubleshooting in our own because the tech wasn't doing their job apparently anyways.

After struggling with our pool service for years, we switched to Clarity pools and couldn't be…read morehappier. We recently had an algae problem. We called Derrick (the owner) and he came right over and diagnosed the problem and solution. We had to drain our pool. Once we filled it back up we struggled with the chlorine not taking. We worked with david our service person. He was very helping taking care of our pool. He even came out several time a day to make sure everything was fine. We see the they are committed to keeping our pool clean. I like the fact that Derrick is a fresno guy. We have found a gem in Clarity pools

Excellent service! Logan double-checked my pool sweep the next day after I thought I had an issue…read more Also, he sent pictures of the pool after servicing it to show the pool was tip top.

From the owner: At TidalWaves Pools, we believe your pool should be more than just clean, it should be pristine…read more Founded with a passion for top-tier service and crystal-clear results, we’re a small, locally owned business dedicated to providing expert pool maintenance and repair with a personal touch. Whether it’s routine cleaning, equipment troubleshooting, or complete system repairs, we treat every pool like it's our own because to us, your peace of mind matters. Let us take the stress out of pool care so you can enjoy the water the way it was meant to be: effortless, sparkling, and serene.

This guy Javier knows what he's doing when it comes to pools...very nice gentleman ..my pool is…read moreclean and no more algae issues

Javier again did a amazing job he recently installed my sand filter for me and did a top notch job…read more Nice and clean install with perfect leveling of pipes. Pics speak for themselves. Second pic is my old filter. I value his expertise and knowledge true professional. Thanks Javier !!

We have been using David's Pool Service for 7 years and they have always done a good job and always…read moregood and keeping you up to date when things need to be done. For the price of chemicals in today's economy, it would be hard to do it myself for the same price. Highly recommended.

Had to empty my pool and refill. The chemicals were way off and another company had to help things…read moreback in order. I was there when they tested the water and the levels were too elevated and not safe to swim in. Also, paid him for a year and a half and only once called him back to my property due to an infestation of water bugs which he proceeded to blame on my dog who sometimes swims in it. Told me to keep my dogs out of my pool as though he owned my house. This guy has no people skills and owes me $250 that I'm having to pay to empty my pool and refill. The weekly services are too short. They are in and out in 5 minutes. No cleaning going on there. My neighbors had the same complain and got rid of them. Don't waste your money.

I hired this company for full service maintenance at $170 per month. Pool rep serviced pool one…read moretime with chemicals, but the pool was still green. After several days of pool not clearing up, I added chemicals, cleaned the filters and vacuumed the pools floor. Prior to me doing all of this the pool rep stated "the filter needs backwashing, I'll do that next week". My thought was if the filter is dirty, then it will not properly clean the water, and if he knew it needed backwashing the day he was there, why would he put if off 7 days. The next issue was after I did all the work, I handed over to him a crystal clear pool. When he sent a picture after his visit, I noticed a lot of algae at the bottom of my pool, I sent him pictures and asked if someone could got out and sweep and he stated "I did sweep". I asked he review the pics, and I pointed none of the floors were swept and he replied "I don't sweep floors, just walls". He then stated all he did when at the weekly service was add 2 tablets to the basket and that's it. I was alarmed that he wouldn't add chemicals and I brought that to his attention that in 103 degree weather, the chemicals I added 7 days ago, wasn't going to last another 7 days in this Fresno heat. He said all was fine, and as I knew it would happen, within a week my pool was green. The rep on another visit installed a pool timer for $369. When I asked him about my green pool, he responded by blaming my equipment and then asked about the $369 invoice. I paid the invoice within a few minutes of being asked about and then continued asking about him getting my pool blue, the way it was when he took over service, and his response was "to make it easier on us all, I'll stop service". So in nearly a month, my pool has been green, even though I have "full service" with this company. After he took his money and quit, I'm now maintaining my pool again and within 24hours I had my pool blue and I'm not even a pool professional.

From the owner: Free quote I clear up green pools, I do filters washes I do equipment installs. I have room for new…read morecustomers for the spring and summer 2025 Give me a call for pricing.

Quick response and great work. It isn't easy finding someone who can keep an above-ground pool…read moresparkling. Thank you!

It is so hard to get good pool service in my area. Luke has been absolutely amazing and I'm so…read moregrateful to have someone who is knowledgeable, timely, and a great person. So glad I dont have to worry about my pool anymore.

I called Tropical Pool Service and talked with Jerimiah who answer my concerns with my pool. Then…read morecalled talked with Will and he got everything started . This is a friendly helpful group of men who treat the customer so well, thank you to Jeremiah Will and Juan. We will spread the word and let everybody know about your service and will be back again.

Unreliable and Unacceptable Service from Day One…read more I started using Tropical Pools 5 weeks ago, and unfortunately, every single week, despite my recurrent feedback via email, text, and call, brought a new issue. Here's the timeline: Week 1: The skimmer basket was left full, and the tile and walls were not brushed -- basic maintenance that should've been done from day one. Week 2: I found a brownish residue on the walls, which appeared to result from either chemical shock reactions or tool oxidation. Weeks 3-4: The service report showed 0 ppm chlorine, and no chlorine was added. This happened more than once, even though I reported it. Week 5 (Final Straw): I found greenish-brown algae developing on the walls while swimming. It brushed off easily -- a clear indication of active algae, which should never occur under proper chemical maintenance. I reached out multiple times -- by email, phone, and text -- clearly documenting the issues and asking for improvement. Issues continue every week. I just decided to terminate the service. I hired a professional service so I wouldn't have to worry about the health or condition of the pool -- but with Tropical Pools, I've had to do more monitoring and follow-up than if I were maintaining it myself. I do not recommend this company. If you expect consistency, reliability, or even basic responsiveness, look elsewhere.