[[HIGHLIGHT]]Naturescape employees are courteous and always listen to any queries that I may have.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I wouldn't switch to another company at this point, because all my queries have always been taken care of.[[ENDHIGHLIGHT]] read more

After 5 years service and a great looking lawn they let us down. Obvious misuse of their product our lawn is trashed. While we understand mistakes happen the companies response has been terrible. Just a short handw note on our front door that says " your lawn is in shock. Please water" read more

We are 36 hrs post storm and have yet to have snow removal. [[HIGHLIGHT]]We've communicated with the local office 4 times and are promised they'll be here.[[ENDHIGHLIGHT]] It was maybe a 3" snow, so not a storm that should cause this delay. In fairness they did show up at our neighbors house at 9 pm last night and cleared their already cleared drive. We flashed our front lights and waved vigorously to draw attention to them being at the wrong house. They simply drove off. Our neighbors do not contract with Naturescape for any services read more

I have used Naturescape for lawn treatments for years with no issues. My complaint is with lawn mowing service I used while on vacation. [[HIGHLIGHT]]I gave my trip dates (May 22 to June 7) to the office person in machesney park and asked for one mowing near the mid point of our vacation. Approximately May 29.[[ENDHIGHLIGHT]] I mowed myself on May 20th to make sure it was OK for the another week. I get a bill for mowing on May 23rd!!!!!!! Pretty sure it did'nt need a mowing yet after 3 days (and no where near the middle of our vacation). Then I receive another bill in June for mowing on June 3rd (now it can go 11 days between mowing!!!!!). So much for asking for one mowing. [[HIGHLIGHT]]I called the office to make a complaint and have not received any response a week later. Horrible customer service.[[ENDHIGHLIGHT]] Jim Keip Account # 24793 jkeip60@gmail.com read more

They stand behind their work product 100%! [[HIGHLIGHT]]The employees are friendly, courteous and helpful[[ENDHIGHLIGHT]].

Naturescape came through and covered my lawn repair from a 3rd party. [[HIGHLIGHT]]Thank you Craig[[ENDHIGHLIGHT]] read more

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Absolutely aweful! Mosquito spraying for our home and my son's in LaGrange Park has been a total waste of money! Even tonight I can't sit outside past 7! The mosquitos are horrible! Do NOT go with this company! After 2 years, I'm done! read more

Paid for grub treatment and finally had to do it myself. If I would've waited and utilized their program, my grass would've been 100% dead. Also every time they come we have to call them back to kill weeds, clover, creeping Charlie and other weeds we thought their employees would've seen these issues before leaving our property. read more

i had used Nature Scape for a few years without problem. However, in Spring,2024 they sprayed my shrubs/ground cover and I noticed wilting the next day. I called & they told me to water every day for a couple weeks. This is a lot of property to water, took time and a lot of money. They mentioned they had other customers from the same day with the same complaint. Told me that the application was suppose to be a mist but was applied too heavily. I had thick brown goo on my windows (also ended up in the hosp with breathing problems....do not know if it was related to the amount of chemicals spray). [[HIGHLIGHT]]They sent people out a couple times and told me to continue watering.[[ENDHIGHLIGHT]] Anyway, none of my shrubs bloomed last year and everything sprayed was wilted and stunted. Nothing grew after their application. [[HIGHLIGHT]]Then they suggested I wait untill Spring 2025 to see if everything came back.[[ENDHIGHLIGHT]] I have tremendous damage, many items totally dead, My property is in Lake Forest and has a lot of landscaping so this is a very expensive error. [[HIGHLIGHT]]I have called many times, and they dont call me back or they try to stall me.[[ENDHIGHLIGHT]] I asked for a refund for my service....they refunded my future applications but had the nerve to charge me for the application that ruined my entire property. I am now going to have to hire an attorney since I will have to replace many items. I would be VERY careful about hiring these people. read more

Great service, great crew, you can tell they care about the customer service they provide. [[HIGHLIGHT]]Prompt on call backs and just general questions you may have about your lawn.[[ENDHIGHLIGHT]] They have given me a great lawn with only a years service - please get there complete package read more

[[HIGHLIGHT]]I was loyal to their service however this following year their service has been disheartening.[[ENDHIGHLIGHT]] They sprayed my yard and proceeded to kill my lawn and when I asked for a repair treatment they promised to get back to me to work on it. [[HIGHLIGHT]]I was then ghosted and when I reached out again they said that the lawn is my own problem and the damage was not their doing.[[ENDHIGHLIGHT]] Extremely unreliable now and have never felt more disappointed. read more

I have been using Naturescape for my mosquito control for years and have been very happy with the service. The few times I ever needed an additional spray because of recent rain, they came our right away Great customer service too! read more

Great customer service! Love how Melissa was able to educate me on all the options and help me find the best solutions for my grass.

Up until last year (2021) we were mostly satisfied with the service, but 2021 was a bust. They claimed understaffing, etc., but they did not provide anywhere near the same level of service as in the previous years. For this year (2022), we were promised much better treatment, and so we trusted them to do the right thing. That has not happened! The southeast corner of my backyard has more thistles than grass, and we have called numerous times without getting anyone to come out and treat the problem. I am at the point where (if this is not resolved to my satisfaction) I will be asking for a refund of the remainder of the year's advance payments. In any case, I will not be renewing. read more

[[HIGHLIGHT]]I have signed and paid in advance for a full season lawn care.[[ENDHIGHLIGHT]] I had to call about weeds and some red color in my lawn, company sent out someone who put weed killer down again after a service was preformed 3 weeks before. we were told that this was the problem we watered daily as told. Two days later another service was preformed again more weed killer was put down I now have a dead lawn and several dead plants that apparently the spray touch. [[HIGHLIGHT]]Very unhappy with this service![[ENDHIGHLIGHT]] Trying to save some money has now cost me in the end read more

Their fertilizer and weed applications are on point! Good lawn service because when I said I was still having an issue someone came out! Sure both times it seems like the guy completely rushed the spraying process and may have even skipped a bit of my lawn, but there were still great results! I can't speak on lawn mowing services etc, but for fertilizers and weed applications they work! And do pretty good job. read more

Ha ha! No relief from mosquitoes! So damn frustrating! Two years with Naturescape and NOT returning next year! Total waste of money! The mosquitos are even in our house! read more

I have used Naturescape for years, no issues until this year. After a treatment in late June/early July I noticed some plants were effected by the treatment. [[HIGHLIGHT]]Called the Joliet branch and the person who sprayed came out and examined the issues with the plants, he took pictures and said he would forward to his manager.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Two weeks go by and the next treatment was being applied by the same person, I inquired why I didn't hear back and he again took photos and said he would forward to the manager.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Two more weeks go by and no response, I e-mail them and the manger finally comes out and examines issue and said he would get back to me within a few days.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]A week goes by and no response, I again e-mail them still no response.[[ENDHIGHLIGHT]] read more

No problems after all the years i have used this lawn service. However they do not include Grubex in their summer applications. I do not mind buying it. Enough in one bag for two years. I have NO weeds in my yard. Worth the cost. read more

Despite sending me promotional mail on a regular basis, this company is apparently not big on getting back to potential customer inquiries. Please see picture for a screenshot of my e-mail correspondence with them. As of today 11/27/2017, I have yet to receive a response. I understand that this is a busy season but literally all of the other 7 companies I've reached out to (much better rated on Yelp, now that I've looked them all up) have either had someone on-site already or they were completely up-front with me to let me know that their schedules were pretty packed via phone and e-mail. I guess it's too difficult for this company to take 1 minute to respond to a potential client. I hope your luck is better than mine and the rest of the unsatisfied Yelp customers. I guess I should consider myself lucky! read more

Naturescape - 11/27/17 - still nothing. Don't hold your breath for great CS from this company! - Tree Services Near Me - Schaumburg, Illinois

On or about JAN 2022 I signed up with NatureScape Lawn Care (Schaumburg, IL Office) for both lawn fertilizer/weed service AND for the first time "Tree & Shrub Inspection & Foliar Spray". I've used this company for Lawn Care only for around 20 years. The charge for the Shrubbery service was under $100. Earlier in the summer (JUL), I called the Schaumburg office that some shrubs were being attacked by Mites. A Rep came out & at first said it was 'mold'. I then showed him it was tiny white Mites under magnification (and they were moving!). They then came out twice to spray the 3 specific plants which seems to have solved that problem. BUT - then SEP 8, 2022 I was working in the backyard & suddenly saw a REP on the east side of the yard come around & was 'wildly' spraying trees (most are not mine!) and shrubbery foliage (he was wearing a small scarf as his only 'protection') - and the easterly wind was blowing towards me! I immediately backed away and when he saw me he immediately left my property and did NOT spray all the shrubbery on the west side of the property. The following week I noticed some yellowing of my very mature (and expensive) Yew plants on the front right corner of my home along with dropping of leaves on ALL the smaller shrubs along the entire east side of my home. Within 2 weeks the Yew shrubbery was completely killed. However, by early OCT, some new leaf/bud growth returned to the shrubbery on the east side of the house & my Landscaper said they will come back (and they have). The Naturescape Rep who came out in SEP to inspect the Yews immediately blamed it on 'Root Rot' which my extremely experienced landscaper of 20+ years AND another licensed Arborist said was absolutely NOT the cause. The Rep ('Mike') took some PIX and filed a report. He told me the Corporate HQ would contact me soon. Since then, I have seen 2 Reps and an Arborist Naturescape hired - and they refused to pay one cent. When I said I would file Small Claim suit for the $1,800 it has cost me to pull out and replace the Yews - suddenly their Lawyer contacted me. However - they still refuse to pay. This is a truly HORRIBLE company who will never admit they did any damage. To counter would require spending nearly $1,000 to hire an expert arborist and my landscaper - plus court costs etc. I may still file suit - but I am at a disadvantage because I did not realize the need to save the root ball for an independent Arborist to inspect. Whatever you do - don't use Naturescape. (I wish there was a 'nagative' Star Rating! read more

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I have been using couple years now and the level of customer service is excellent! Always deal with any question or concern immediately. The pricing also very competitive! read more

There is no reason this place shouldn't be a five star lawn care service supplier based on their staffing. My recent experience was with a quick one-time mow job and aeration with overseeding. They were prompt on replying to my email generated through Yelp, and even did a very generous price reduction. The problem was after the email for setting up the appointment, they were tough with responses. I even had to "bump" an email. They will get the job done, but they won't tell you when it will be done and the bill they give you may not be the full bill (again, they gave a great price but the bill was lower than what the full job was and then I had to figure out why. It was because their was two bills). read more

Naturescape are not truthful and do not completely finish what they promised. They did not kill all the weeds in my yard. They had someone come out to spray but that didn't work. I complained so that came out 2 more times without charging me. But the weeds where still over the place. They said they couldn't not come out again unless I paid for a another application. The manager said he would send someone out one more time. Guess what they burn up all my grass in front and back of my house. The last young man came out and said it must be from climate change. I look at my neighbors lawns and they look fine. I call 5 time today to reach someone and no one answered the phones. Monday I will try to put a complaint in with their Corp office. I really feel this is hard times for everyone and I have been taken advantage of. Shame on Naturescape. Maybe we should call channel 2 and see what can do, since no one wants to answer their phone. Tinley Park works in my location, but I will not be calling for their services again. read more

Naturescape - My backyard but as you can see my neighbors yard on the li left is nice and green! - Tree Services Near Me - Schaumburg, Illinois

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If I could give a zero rating I would. I've been with Nature Scape for about 20 years. Last year and this year was the worse. Last year I paid for over seeding. This year there were spots everywhere on my lawn. When I called about it I was told over seeding isn't supposed to fill in the spots on the lawn. This year there are weeds on my lawn and I paid for the weeding service. When I called the customer service person started to get smart with me. Then she changed her tune and said she'll tell the guy to weed every time he comes. I have huge weeds on my back lawn. The last time the guy came to do a service I watched him. He didn't go to my back yard at all. Next year I won't be paying for any of Nature Scape services! They have lost a loyal customer. read more

Do not do business with this company. They raise their prices in some instances over 50% year over a year. They also have a five step fertilizer program of which they did not keep their commitment and only came out four times. Never even gave a refund for the missed visit. read more

still haven't refunded me for services they didn't complete! I would look else where for yard service.

We used this company for at least 2 seasons for mosquito/tick/flea control. Primarily for mosquitos. We will not rehire them this year. They are cheap. But we got what we paid with them. The stuff they use doesn't last. Either because it's watered down (their techs spray without waring any protective gear), or because they are not thorough (1 acre takes them not more than 10 min), or because they spray when they shouldn't (major rainfall coming within hours), or the combination of all of the above. Their mosquito application only lasts for 2 weeks at the most. And when you call to request for them to come out and retreat, they are never prompt. Also the stuff should have protected us against fleas, however we ended up with major infestation of them. This is no joke. Mosquitos, fleas, ticks - one can get serious diseases from them. Hired somebody else to treat outdoors and indoors just now. They were spraying outside for almost 1 hour, in full body protective gear. read more

Bad lawn mowing service. Never on time. Leave the place messy, covered with grass and ruined part of my flowerbeds. Claimed they cut the grass 2 days ago when I finally called about knee high grass. read more

We have used Naturescape for both mowing and snow removal. If I could rate this company a negative zero I would. Last year the mowing was ok, this year its like they have a two year old zig zapping across the lawn, there are so many missed patches and there are places where full 6 inch dandelions are still standing!! They do an incomplete job. Same thing for snow removal, they are supposed to salt when they come out, we'll I am not sure in what u inverse salting means drop two pieces of rock salt, my driveway was literally an entire sheet of ice. When they were plowing the driveway, they took a huge divit out of my lawn and now there is a dead spot where they gouged it with the plow!!!! I am incredibly disappointed DO NOT HIRE THIS COMPANY!!!!!! They charge $64 to mow 3500 square feet because they miss half of your lawn!!!! read more

I signed up for their lawn service online because their prices were much better than Scotts. I never received an email or phone call confirming my service activation despite the fact they already deducted the $180 service fee from my account. 2 weeks later and still no word from Naturscape. I called to cancel my service and I was told I would receive a check in the mail for the refund. I week later and no check in the mail but Naturscape decided to come out and spray my lawn even though I cancelled the week before. So I call back a 2nd time and the gentleman I speak with says he has no record of me calling and cancelling the service. Abysmal customer service! From the beginning Naturscape has been an absolute nightmare! And I have yet to receive a refund. read more

zero stars - these people suck!!! no empathy, no standards for long term customers. been using them for over 20 years and there were times when i was not happy and called them to redo the lawn most times they didn't come back and pushed my next application up, but overall the service was fine, i stayed with them. i would early renew but this year, i had an emergency this year and didn't send in my early renewal form. i asked for an exception to renew at the rate since i was a long term customer and always sent it in, but because i had a distraction that needed my undivided attention could they consider. they said "no-nothing we can do" not my manager not his manager nope nothing" we have 3,000 customers and we can't call of you..... well at this rate your losing customers... its disappointing to say the least. your customer service sucks! *** IS THIS ALL BECAUSE OWNERSHIP CHANGED LAST YEAR??? read more

Wow - wish I would have seen the other review before calling this company. I work in customer service and this has been the worst service experience I've ever encountered! They didn't show up for their appointment TWO times, and when they finally came out - they did a horrible job! Didn't even bag the grass. Office staff was friendly at first, but branch manager was not considerate and was upset by me being frustrated with the experience as a first time customer. Not only was the service poor, but they charged me more than the original quote! I never write bad reviews, but I'm hoping other people will see this as a warning and not go through all of the frustration just to get their lawn mowed! read more

Customer service in nonexistent in the organization. After a string of issues I informed Naturescape that I get their service as a gift, so it is free to me. The service is so horrible, it isn't even worth free!   I truly expected someone higher up in the organization to care enough about customers to reach out to me. They never responded. I guess they have no need for customers. read more

We have had this company service our lawn before and had no complaints. Something changed this year when we hired them to service our lawn with the 5 step treatment and for mosquito protection. They never show up as promised. If they come they just do the front of the house, never the back and are gone in less than 10 mins. Our grass is never treated all around. Mosquito treatment is horrible. We never saw any difference after the treatment. When I complained they came back and sprayed again and considered that as a paid treatment that I had prepaid for. Horrible customer service. read more

I have been a customer of NatureScape for many years. I've been very satisfied with their services. Anytime I've had a small issue they take care of it immediately. I use most all of the services they provide, and have no complaints. read more

Complete Idiots/liars your choice I used this company for 2015 and 2016. I had reservations about using them for 2017. I contacted them in August of 2016 about some persistent weeds. They always had said if you continue to have weeds, we will come back and work on them. Well they didn't come back in August 2016 as per my request. (liars) I contacted them in March about my concerns and they said they would take care of it. (liars again). I contacted them again June 2017 about weeds, no response. I didn't make my second installment for 3 additional applications. Why, they hadn't resolved the issue. They send me a bill in August for $100, $98 for second payment and a $2 finance charge. Mind you, I haven't received my 3rd application, 4th application or 5th application, why, because I cancelled my service. I left a very clear and sarcastic message after that. They sent another bill this week for $23. Why I have no idea, they owe me $20. $40 per application, I received 2 applications and paid $98. But I still owe them $23 some how. Complete idiots and liars. Jeff Hill Villa Park, IL read more

If I could rate this company lower than 1 star I would. We have been a customer for several years. Over the last three years, service has declined dramatically. My lawn looks terrible, I have weeds all over the place and they are NOT responsive to my calls for additional service. I finally cancelled them and went with a competitor of theirs. Naturescape is cheap, but you get what you pay for: a poorly managed lawn, poor service, lack of responsiveness. If you want your lawn ruined..hire them. read more

I decided to use Naturescape this year due to a A+ business rating on the Better Business Bureau. My trust in the company was a very poor decision. Throughout the year, I've had brown patches on my lawn and continual weeds. I have grub service included. I was told the grubs are beetles. It couldn't be grubs. When I observed the lawn technician arrive and leave quickly without observing him on my lawn, I called to question the service. I was told it was a quick application and therefore it was very brief. I have a considerable large lawn and have a sprinkler system installed. I questioned the answer. I requested someone come out and look at my lawn to analyze what was going on. I was told someone would come out. They never did. When I called a week and a half later to explain there wasn't an improvement and the weeds have increased, I was told they could apply grub service again at an additional charge. Additionally, it takes time for the weeds to go away. Mind you, the weeds have increased with alleged applications throughout the year. I would sincerely NOT recommend Naturescape. I've had other lawn services throughout the year and my lawn has NEVER looked this horrible before. If I could, I would select 0 stars. read more

DO NOT PREPAY FOR SERVICE WITH THESE PEOPLE!!! You have to beg them to service your lawn, and if you don't stand over them when they spray for weeds, they'll miss half your lawn... very disappointed. read more