I am extremely disappointed with the level of customer service I have received from Total Pest…read moreSolutions in Lake Alfred, Florida. After repeatedly calling your office, my calls were continually sent to voicemail, and I only received automated text responses instead of speaking with a representative. When someone finally answered the phone, the young woman I spoke with was rude, unprofessional, refused to provide her name, and showed no interest in addressing my concerns or finding a resolution. Before I agreed to sign a contract, I was specifically promised that multiple large bags of topsoil (up to three) would be brought to my property to repair the dead areas of my lawn. That promise was an important factor in my decision to become a customer. Instead, only a small amount of topsoil was brought, and even that was not applied properly to the front yard. I am now being told that adding topsoil is the customer's responsibility, which directly contradicts what I was told before signing the agreement. In addition, the technician who visited my property and his colleague did not document or complete what they had promised. Because nothing was written down, I am now being told that the commitment is not binding. I have even been told that I need to provide video footage from my home's security cameras to prove what was promised. That should not be the customer's responsibility. I requested that a manager come to my property to review the concerns in person, discuss what was promised before the contract was signed, and inspect the condition of my lawn. Rather than working toward a solution, I experienced resistance, aggressive pushback, and a lack of accountability. This entire experience has been frustrating and unacceptable. I became a customer based on the promises that were made before I signed the contract, and I simply expect those promises to be honored. I respectfully request that management contact me, visit my property, review the original commitments made during the sales process, and resolve this matter promptly. I hope Total Pest Solutions will take this complaint seriously, improve its customer service, and honor the commitments that were made to its customers. What they wrote me " Good morning, Sir, I wanted to clarify the situation regarding the bag of topsoil. The bag your technician brought was purchased with his own money as a courtesy. Topsoil is not a product that we stock or provide as part of our lawn service. When topsoil is needed, we typically recommend that the homeowner purchase it from a local store such as Lowe's or Home Depot, and we are happy to spread it during our visit. In this case, your technician was simply trying to help by bringing one bag at his own expense. He also did not charge you an initial service fee for the lawn. We did not cause the damage to your lawn, but we have been doing our best to offer guidance and assistance to help improve the affected areas. If additional topsoil is needed, you are welcome to purchase it, and we can spread it during your service. However, we cannot require our technicians to purchase these materials themselves, as providing topsoil is not part of their responsibilities or our standard service. I apologize for any confusion and appreciate your understanding. And after phone call very disrespectful from young female"

We Are So Thankful For Total Pest Solutions and Osmany has been a Blessing to Us and Very Helpful,…read moreAwesome Customer Service we Always Request with Osmany cause we Trust him with any pest issues we have, friendly and helpful

Quick response after initial inquiry and he was able to come out super fast, which we really…read moreappreciated. Very knowledgeable and took the time to explain everything. He even stopped by multiple times shortly after placing the boxes to make sure everything was working as it should. Professional, efficient, and easy to work with. I would definitely recommend to anyone looking for reliable pest services.

After reviewing a few pest control professionals, I decided on The Pest Cartel. Darryl came to the…read morehouse, reviewed my property, and completed the work needed. He is a well-mannered and professional young man. He appeared quite knowledgeable and sure of himself as he did the job. He also explained what he was doing a what chemicals he was using and why. He'll be coming by on a quarterly basis to keep my property as pest-free as possible. Highly recommend him.

If you are looking for someone who combines technical expertise with genuine care for their…read morecustomers, Sean with Superior Spray Service is who you want handling your pest control needs. His attention and commitment to excellence truly sets him apart, and I highly recommend him as one of the best individuals to deal with. Definitely gave true customer service from start to finish.

spray tec sprayed during a windstorm killing all the plants along the walkway and the front of the…read morehouse. i calld twice to repot this. left 3 messages and no one has called back.

I have had the pleasure of the service with this company for over 20 years. Friendly, professional…read moreand honest. I highly recommend this company to everyone. Bob the owner makes sure things are done correctly. Chris is always thoughtful of your issues and follows up with everything requested. If you are looking for a great choice for Pest Control this company can not be beat. Thank you Bob and Chris for all the years of incredible service!

The guys that come out to spray are great. The guy who answers the phone is very rude.read more

I have used the services of Rapid Response for over 15 years and am always satisfied. Steve is…read moreprofessional and dependable. He returns if there are any new creepy crawlers that appear. He is trustworthy and dependable and always available if there is a new problem in addition to his quarterly visits.

Always available when you need something. Very friendly and easy to deal with. Timely response and…read moreon time for appointments.

I been with jarred for years if anything pops up I give him a call and no matter what he always…read moregets it taken care of!! very friendly amazing service

Contacted Service First for a small hornets nest at my mom's house after she was stung by one. They…read morecame out to do an assessment and estimate. The nest was smaller than a golf ball. They removed and treated the area. They gave my mom & I peace of mind, which is priceless!!! Great job to Nick!! And thank you for being so kind!!! HIGHLY RECOMMENDED!!!!! R. Valle

Very responsive and professional company. I had concerns regarding mice at my new home. Mr. Venning…read morereplied to my messages in a prompt time and arranged a time to come inspect and service my home. He was thorough and even though I could not be physically present he called me and talked me through everything inspected and notified me of openings that may be of concern for insect/rodent access. He sprayed my home for preventive maintenance which holds a 90 day guarantee. Price is reasonable and his service brought me piece of mind. No contracts required but my husband and I have decided to keep utilizing Venning for our pest control needs. If you are looking for reliable and trustworthy pest control, call Venning.

Mr. Venning is amazing! Very reliable and quick to schedule an appointment. I've been using him…read moresince moving to polk county. Every time he sprays my house all the bugs quickly! Highly recommend!!

First time manufactured home owners and we wanted to make sure there were no termite issues so we…read morecalled Country Boys. Thankfully no termites! Steve was super nice and explained in detail to answer any questions we had. What a tough job getting under the house - he did great!

Country Boys technician Will Wolford is always on time & dependable & professional. He has been…read morekeeping my home free from bugs for 3 years now. Thanks Country Boys!