I am extremely disappointed with the level of customer service I have received from Total Pest…read moreSolutions in Lake Alfred, Florida.
After repeatedly calling your office, my calls were continually sent to voicemail, and I only received automated text responses instead of speaking with a representative. When someone finally answered the phone, the young woman I spoke with was rude, unprofessional, refused to provide her name, and showed no interest in addressing my concerns or finding a resolution.
Before I agreed to sign a contract, I was specifically promised that multiple large bags of topsoil (up to three) would be brought to my property to repair the dead areas of my lawn. That promise was an important factor in my decision to become a customer. Instead, only a small amount of topsoil was brought, and even that was not applied properly to the front yard. I am now being told that adding topsoil is the customer's responsibility, which directly contradicts what I was told before signing the agreement.
In addition, the technician who visited my property and his colleague did not document or complete what they had promised. Because nothing was written down, I am now being told that the commitment is not binding. I have even been told that I need to provide video footage from my home's security cameras to prove what was promised. That should not be the customer's responsibility.
I requested that a manager come to my property to review the concerns in person, discuss what was promised before the contract was signed, and inspect the condition of my lawn. Rather than working toward a solution, I experienced resistance, aggressive pushback, and a lack of accountability.
This entire experience has been frustrating and unacceptable. I became a customer based on the promises that were made before I signed the contract, and I simply expect those promises to be honored. I respectfully request that management contact me, visit my property, review the original commitments made during the sales process, and resolve this matter promptly.
I hope Total Pest Solutions will take this complaint seriously, improve its customer service, and honor the commitments that were made to its customers.
What they wrote me "
Good morning, Sir,
I wanted to clarify the situation regarding the bag of topsoil.
The bag your technician brought was purchased with his own money as a courtesy. Topsoil is not a product that we stock or provide as part of our lawn service. When topsoil is needed, we typically recommend that the homeowner purchase it from a local store such as Lowe's or Home Depot, and we are happy to spread it during our visit.
In this case, your technician was simply trying to help by bringing one bag at his own expense. He also did not charge you an initial service fee for the lawn. We did not cause the damage to your lawn, but we have been doing our best to offer guidance and assistance to help improve the affected areas.
If additional topsoil is needed, you are welcome to purchase it, and we can spread it during your service. However, we cannot require our technicians to purchase these materials themselves, as providing topsoil is not part of their responsibilities or our standard service.
I apologize for any confusion and appreciate your understanding.
And after phone call very disrespectful from young female"
