Went into this shop to buy dog food, rec. Orijen. Mentioned I didn't want any products made with China ingredients. She proceeded to point out dog bones, rawhides, etc. to me which were all good products she sold. I didn't have my reading glasses on, and picked out two nice sized bones. One was a gigantic dino-looking bone. The other a pressed rawhide, largest size and the huge bag of Orijen. My total bill was over $60.
Went home and doggie didn't like Orijen, after several attempts,gave up on it. Then I went to rip off the tag for her rawhide bone, ONLY to discover, the dreaded MADE IN CHINA printing. Called shop to chat about that and just said they never had any complaints about the products ---nothing was addressed about the pet treats/food issues surrounding the junk in the China factories. How close to nature is that?
Went all the way to the store to return dog food and look for something else. Lady at the counter was busy chatting with another, then told me she couldn't take back any opened bags, period. She asked if I was first offered a sample, and I told her no.
By this time, I am quite disappointed about the policies of this store and lack of communication.
I should have been offered a refund or store credit at the very least. Secondly, don't pass off China rawhide to make a sale.
Having a dog and two cats, I spend a fortune in supplies/food. Normally went to PetCo and decided to try Nature Dog instead, thinking it was all about customer service and quality.
NEVER AGAIN. Will try Long Dog Fat Cat at Village Pointe,or go back to Petco. read more