1. Natomas Park Master Association

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Sacramento, CA

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Natomas Park Master Association

2.1 (11 reviews)

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Westlake Villas Homeowners Association

Westlake Villas Homeowners Association

(14 reviews)

Natomas

Great location and really nice apartments. Management goes above and beyond. Highly recommend!read more

I lived in this complex for almost 5 years. The pros were the proximity to downtown, the safety of…read morethe surrounding neighborhood, the spaciousness of the condo, and the outward appearance. Unfortunately, in my opinion, the cons significantly outweigh the pros. Parking has been mentioned numerous times and it's a huge headache. Yes, every condo has a garage, but don't expect every car to fit. You get one parking pass for general parking and that's where the headache comes in. Don't expect to be able to find parking after 4:30 p.m. as the spots fill up fast. Once you find a spot, you don't want to leave unless it's absolutely necessary because you never know if you'll be lucky enough to find parking later. I also had my brand new car towed. $200 and a massive headache later, I got my car back. Second issue, the noise from other units. If you've seen the Youtube video about upstairs neighbors (making noise by throwing marbles on the floor, popping balloons, rolling bowling ball, etc), it's worse. I was on the ground floor and I could hear every noise my upstairs neighbors made. Everything from bath water running to sneezing and talking. The noise never ended! Apart from thin walls, I also developed two large cracks in my walls over the course of my time there and wet spots on parts of the carpet from cracks in the foundation. Finally, people mention the amenities, but I found this problematic too. The clubhouse is only available for board meetings and to rent for a fee; you can't just utilize it whenever you want. The pool is very nice, but you'll find cockroaches all over and they occasionally put extra chemicals in the pool without notifying all residents (I was told by someone else after my swim). Overall, I don't regret my time at Westlake Villas and there are definitely pros to living here. But, I would advise to also consider the cons to living in these pretty, large condos.

Association Management Concepts - My garage. As they all should look like. To this day 2 years later these people have not cleaned out their garages.

Association Management Concepts

(53 reviews)

The HOA managers that i've experienced in Rocklin have been, on average, mediocre. One of the first…read moreones we had was overly nit-picky on everything. The one after that was pretty much non-communicative condo-wide, but she always got back to me on my individual questions and concerns. The current one, at least per her voice mail greeting, sounds like she is fresh out of college. The jury is still out on her overall performance, but I left her a VM with a question regarding over the lights over our garage (the bulb specs from the 2001 newsletter are pretty much end-of-life'd today and needed guidance so to maintain uniformity...it's been three weeks and still no return call). The worst part is the new portal they are using. The portal itself is fine and easy to navigate, but even when you have actual questions and concerns, they CLOSE it out without even responding. If they wanted the portal to be a one-way conversation only, then they should not allow you to submit questions, concerns or requests. My guess is they want you to call them. Huh-lo! It's the 21st century! It makes me wonder if there aren't any better HOA management companies out there and why our board insists with this one. Dues have increased immensely yet what we get for our dues has decreased. They also apparently want us residents to ensure only one car goes through the very-slow-to-open-and-close gate at a time, even if there are tailgaters behind us or people just sitting at the gate waiting for someone to buzz them in.

Can't get anyone to call me back to provide me with movein information.so unprofessional and rude…read more Delays are costing us money.

HomeRiver Group Sacramento Property Management - Light fixture that wasn't cleaned.

HomeRiver Group Sacramento Property Management

(471 reviews)

I moved from out of state for work and initially found Homeriver very accommodating. Easy to view a…read morerental, easy application, very communicative throughout the application. Quick feedback. After signing the lease, I've had some issues. For your prorated first month rent, they require a third party voucher- rent money. I went to Walmart and took care of it 2/26. Kept getting emails about needing to pay but no follow up when I emailed back. 3/16 I call and they say the payments no where to be found. Sent my receipts and reference number in. No follow up from HR. Move in day, the money still hasn't been found. I can't get the keys till it's "paid". I went back to Walmart and called cash-free (the company Walmart uses as a middle man for rent money) 3 times. Verified my information, the Home river account, and that the money was successfully deposited. Tried to call propertyware (the rentmoney people) who says they can't support tenants, have home river call. Since It was a weekend, no one at home river was available to help. The property manager asked if I'd pay from their resident website to get the keys "just till we get everything figured out". I was moving from out of state and had no where else to go. I was desperate, so I paid. The property manager peaced out and said she can't help, to talk to the resident coordinators. It's 5/12 and nothing has been resolved. I have called and emailed someone from home river almost every day since 3/16. Still have not received my money, a credit to my account, or any information. For months it has been "we will have accounting look into it". Today I get an email saying they can't find it or help me- to contact Walmart. Despite having documentation of payment, the funds deducted from my account, and doing all the leg work, I still don't have my money. I've been asking the "resident coordinators" to escalate this since march. Nothing. As for the apartment? It's okay. My refrigerator is missing parts so it doesn't actually cool. Had to throw away a bunch of groceries because of it. Maintenance got out here pretty quick but had to order parts. My experience w that has been great. If I got my initial money back I'd be more inclined to leave a good review but at this point it looks like I am headed to small claims court.

Worst company ever!! do not rent anything from them because trust me you will regret it. Good luck…read moregetting anything fixed on time it takes months and constantly calling and they still don't follow up. I was left hot water for weeks and nobody did anything to fix it or make any accommodations to the tenants I didn't have a working toilet for almost a week. My apartment was flooded twice by the neighbor upstairs and nobody ever came out to check for the water damage and told me just clean up the water myself. Thank God, I finally moved out from one of their apartments and no longer have to deal with them except now they deducted all this money from my deposit and although I've asked for receipts multiple times for some reason they seem to keep ignoring that email for that request. I'm sure they'll respond to my lawyer though!

Natomas Park Master Association - homeownerassociation - Updated October 2026

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