I dropped my car off at 11:00 AM and picked it up at 3:40 PM. They did zero diagnostic work and…read moresimply repeated back the exact issue I told them upon arrival. When I confronted them about the absolute lack of communication and productivity, the staff member blatantly looked me in the eye and said, "I wasted your time." The sheer dismissiveness and toxic attitude from the staff made it incredibly clear that I was being targeted and treated differently. I heavily felt an undercurrent of discrimination in how they chose to dismiss me, speak down to me, and openly boast about wasting my day-- treatment I highly doubt they would show to other customers. Unprofessional, biased, and toxic environment. Take your vehicle somewhere that respects all of its customers equally.

My truck broke down off the 10 fwy and Hoover and had it towed to my mechanic (Sams Brake Shop) off…read morelive oak and Santa anita. He recommended me to this place. Although they don't have a tow service, Christina was able coordinate towing my truck to this shop where they rebuilt the tranny, transfer case, differentials, and replaced a couple of parts. World transmission is a family owned business with respectful people. David is very knowledgable and knows his craft. He went over the details of how my transmission worked and how to preserve its lifespan given that it's a 4x4. Christina is very professional and stands by her word. After I left I reviewed their work and noticed the dust shield on one my brakes was carving into the rotor. I phoned in and was asked to bring the truck back and within the hour of bringing it in, had the rotor replaced with a new one. Mind you that the differential was used so the dust shield may have been bent to begin with. But the important thing is that they didn't play the blame game. Instead they took responsibility and within the hour having brought in the truck, I was already driving off the lot with a brand new rotor. I am completely satisfied with the work and the amount that I paid for it. Truly worth the price. As Andre (see previous post) put it in his post, this is place has the best prices in town. Their prices are fair for the amount of work that needed to be done. The only downside in my opinion is that they have too much work and they don't open on weekends other than Saturday to return the cars. Thus the need to take time off of work to deal with all this. Overall though I can say that I will continue to service my truck here as well as brining my other 2 cars which may be long over due for some transmission service. Thank you Christina for your friendly smile, firm handshake, and professional services. -KC

avoid this place like the plague. I had a tow appointment scheduled for 5pm and the first driver…read morearrived at 1:30pm... not sure why but he was nice about it and left. the second driver arrived at 4:42, and I advised that no one was there yet as the appointment was set for 5-6pm window. he gave me extreme attitude like a child about how it was basically my fault for not being there, something about a break he was going on soon? threatened that if I wasn't there now then I'd have to wait until 7 and hung up. I called dispatch at auto car and he seemed understanding and nice, he said he'd get someone out in 20. I waited over an hour and called aaa, they looked into and saw that both tickets were closed, so I had basically been sitting outside waiting for nothing. literally run from this place, or find a horse to tow your car.

Huge shoutout to Corey who came for a AAA battery jump start request. It was for my dad's old car…read moreand it was completely dead. We couldn't even pop the trunk! But Corey was super patient and figured it out. He was friendly, efficient, and super knowledgable. He also gave me some tips and pointers on maintaining the old vehicle. Highly recommend this company and whatever management is doing, y'all are doing it right! TIL, if you drive a 90s Mercedes and your battery is completely dead. Passenger side has access to the power cables to get a jump!

I had my car taking care of by Al at Blue Star Automotive, Al was outstanding taking of customers,…read moreAl would give take time (even though he is very busy) patient, and very pleasant, his staff order the part, came next day, I went the day after and I was being fixed while I was waiting( took 30 mins),my car was done within an hour! Highly recommended! All the staff are very pleasant too, staffs in the office as well as mechanics! I had a great experience! Thank you so much Al!

Alvaro Ortiz helped us out he was super kind and helped make us a priority even tho it was busy…read more Very honest and told us straight up if the repairs were worth getting for the car. Definitely recommend!

Dec 11, 2024 update Been sending my father here until pops…read morebought a Tesla. I however recently bought a Mercedes Sprinter and moved to OC. My Service B was due and natural instinct was to find a local dealer as Im not often in San Gabriel since I moved. contacted Capital Auto and they said to bring it in. Charles and Henry took care of my Sprinter which is a 2020 144 4x4. Oil, filter, air filter, cabin filter and more all done at the 20k mile mark. Did a great job and look forward to seeing them again at next service interval. Thanks Capital!

Henry took care of my first Mercedes and I used it to the very end. For my second car, out of…read moreconvenience I went to a mechanic closer to home. After 5 years and a bad experience with the new mechanic, I went back to Capital Foreign Auto. Charles extended the trust and care instilled by Henry. The service cost was less than the previous mechanic and they even cleaned the leaves/twigs gathered on my windshield. I felt guilty for leaving in the first place. Thank you Capital Foreign Auto for taking care of my car. See you at my next service appointment!

My insurance sent me here to get my bumper replaced…read more They did a lovely job. Edward was extremely helpful and made the process easy. They even helped me get set up with a rental car with my insurance ( can't speak on price since my insurance took care of it but I'd recommend here if car insurance works here )

Amazing service! Eddie helped me out through the entirety of my repair. My window panel was broken…read moredue to either some debris hitting it or maybe someone threw something at my car but it basically shattered my window panel. The repair looks good and they cleaned the glass from my car. Accountable and reliable.

Ten Years Reunion In…read more2015, I had a great experience when I brought my 2014 Black Sienna for repair due to an accident. The staffs were professional and friendly, the services were of high quality, and best of all I felt welcome. I left a very positive Yelp review for that incident. I stated I would come to Longo Collision Repair Center should my car need repair in the future. True to my words, I once again brought in the same vehicle for repair due to an accident in March 2026. Ten years past and I still have good memories of my interactions. I came back and honestly not sure of what to expect since it has been so long ago (Longo?). The Visit I drove into the customer entrance building and was greeted by Vic, an elder gentlemen. He was very helpful in answering my questions and guided me through the process since we were going through third party insurance. I called the third party adjuster and gave the phone to Vic who then arranged everything for me. Thank you Vic for making the situation less stressful. After dropping off my car, I headed to the reception area to sign some paperwork. I was hoping to see LaKisha again. She was the friendly smiling receptionist the last time I was there. Sadly, ten years is a long time and seems she has moved on. No LaKisha to help with paperwork. In her place is a young man by the name of Danny. He has a friendly smile and an approachable demeanor. He processed all the paperwork in a very quick time which I appreciated. He offered me donuts, coffee, and water to which I was directed to the lobby. Yes, these were the same refreshments then years ago (to be clear, they were same type of foods and drinks and not the same ones). While in the lobby, I went to the Enterprise car rental. Yes, it was conveniently located on the spot with the office in the lobby. Robert, the Enterprise customer service representative, expeditiously took care of the rental. I drove off in a brand new 2026 lipstick red Camry SE HEV with only 100 miles odometer reading. The car saved a lot of gas per milage which alleviated my wallet, especially with the Iran war going on. Once home, I looked over the paperwork. And behold who I saw was assigned to be the estimator...LaKisha (LaKisha Gordon to be exact). Yes, the same...the one and only receptionist who greeted me by my name with a smile ten years ago. Looking at her business card attached to the paper, there's a photo of her still exuding the same welcoming smile. A warmth smile etched across my face realizing she is now overseeing my claim. I had total confident my car and I are in good hands. She kept me updates throughout the process and informed of any changes along the way. When I call with questions, she was always there. Another estimator who is part of my claim is Gregory Martinez. It seems there's a team taking care of my vehicle. I was told Gregory deals with the insurance about parts and repair. He was adamant about getting the best parts for job. I received calls from Gregory frequently for updates about his interactions with the insurance and the cost of repair. Gregory always spoke professionally with the matter-of-fact tone. He informed me that the damaged fuel door was not covered since it was not related to the accident. It will come out of my pocket to have it repairs should I choose to. I declined and that was it. There was no hassle or pushing me to go against my decision. I felt my wish is respected. The Result After about a month, my car is ready to be picked up. I arrived at the lobby and was greeted by Danny...still smiling. He had me signed a paper and that was it. Quick and easy. I was ecstatic to see LaKisha in person after 10 years. She gave me a hug and for a moment I forgot about my vehicle. We went to inspect my finished car. It looked great like brand new. The color is smooth and shiny. The trim matches. I was happy once again. Then LaKisha pointed to the fuel door and reiterated it was not covered by the insurance. But they, Longo Collision Repair Center, took care of it "out of good will." I was informed that Gregory had to persuade upper manager to replace the fuel door for me pro bono. I was already happy and satisfied seeing my car all fixed again but the add-on of the fuel door was icing on the cake. Overall I am amazed but not surprise with professionalism of the staffs and the quality of services at Longo Collision Repair Center. Ten years has gone by, my car still held up from the last repair job, new staffs are still as welcoming and friendly, and the workmanships are still consistent and reputable. Thank you to all those I have mentioned and to all the employees who had done a tremendous hands-on labor making my car new again. In this uneventful incident, you stand out as the silver lining.

Less than one month after I purchased my 2026 RX-350h, with 1100 miles on it we were sideswiped by…read morea guy who, at the last minute decided that two cars could occupy the same lane at the same time. Estimators Patrick Chan and LaKisha Gordon worked closely with me, and my insurance company to restore the car back to new. It took some time, but that was the because I have an insurance company that refuses to pay for necessary repairs and calibrations. Patrick and LaKisha worked very hard to get as much covered as possible. helped out with my car rental, and I got my car back looking and running in brand new condition. The shop is clean, intake is efficient, and the work is the best I've ever seen - paint is perfectly matched and panel gaps are perfect. Thank you, Longo

I was in a tough situation with a beautiful 1969 Mercury Cougar Sports Special. I had it towed in ,…read morenon operational for almost 3 years and after George and his team worked magic Wild Betty rides again!! Drove over 600 miles with the only problem being ME not putting gas in her!! Excellent work, great people bring your car on today so you can get out and play.

George, Is Awesome!.. he's very Professional and he knows…read moreCars!! I drive all the way from Northridge Ca..with my '08 S80 V8 Volvo for any type of service and repairs..he's fair and Honest!! Oh, and his Wife is Awesome too!! 5 Stars for sure!

Everything lovely people, good service, and fast you can serve yourself with coffee and cold waterread more

Had a great experience buying my new Lexus from Nelson at Longo Lexus. He was very knowledgeable…read moreabout all the different models and helped me find the right car while making sure I got the best value. He was straightforward, easy to work with, and never made me feel pressured. The whole process was smooth from start to finish. I really appreciate Nelson's help and would definitely recommend asking for him if you're looking for a Lexus!