About seven years ago, my father commissioned for me an Amish-made grandfather clock, which I LOVE…read more I had had it serviced by a company with "Grandfather" in their name only to have the clock stop shortly thereafter. So, for nearly a year, my clock has not been running. When my father passed away in May, I felt even more compelled to get my clock running again, so I looked for a new option--someone who would understand how much I treasured this piece. I called Master Clock Repair and spoke with Christian. He was WONDERFUL in helping me understand how their company works and, moreover, in generating confidence in the consistently good work his father does. [His father's pedigree in the industry is strong; I was a little surprised to encounter such a humble and friendly guy--definitely not my experience with his competitor.] He worked with me to find a good appointment time and was very clear about the fees (which were VERY reasonable.) Christian's Dad, Mike, came to my house, listened to my story, and began to work on my clock. He helped me understand the workings of my clock, confirming that what the Amish builder had used should last over 20 years. He pulled the works, oiled and cleaned them, and put them back in. He tested the chimes, worked to ensure that all systems were functioning in a healthy way and, when he realized that the trigger for the chimes wasn't working as perfectly as it SHOULD have, he pulled the works again and continued well past the anticipated end time to get it exactly right. As soon as the chimes started I felt emotional--partly because this heirloom is such a reminder of my Dad's investment in my life--but also because in a world of compromise, having Mike steward my concern with such focus, professionalism, and empathy was, as they say, medicine for the soul. The title "Master" in the business name is well-earned and defended by the way that Mike works. I noted with Mike that most people who have a grandfather clock also have a story. Our clocks carry sentimental value. Today I learned that Mike--and Master Clock Repair--genuinely care about their customers' stories. The integrity and respect Mike showed are the antithesis of my experience with my previous company. I will, without hesitation, always call Master Clock Repair moving forward. HIGHLY recommend. Nothing but respect!

I received an antique clock from a friend a few months ago. While transporting it home, apparently…read morethe thin wire that holds the pendulum got bent. As a result, the clock stopped working correctly (it had worked fine for many years before that). The clock repair shop I previously used has since gone out of business, so I contacted this company. I took the clock in and explained the problem. I also asked them to re-solder the glass bezel over the clock face. Long story short, after several weeks, they notified me that the repairs were completed. I made an appointment to pick up the clock. They replaced the pendulum with a larger one and reattached the bezel (poorly and ill-fitting). I was given a lengthy lecture on how and when to wind the clock. I was also told that, since I had not elected to have them perform a complete reworking of the clock (which would have cost more than the clock was worth), they would not guarantee that it would work. Remember I said it had worked for many years and kept good time for my friend. 3 days later, I attempted to wind the clock for the first time and something broke inside. I called them and described the problem. I was informed that the sprocket seems to have failed and was then quoted a price of over $300 to repair it. I explained that I had already paid nearly $200 for the thin wire repair, an amateurish soldering job, and a used pendulum. I could not see spending another $300 on the off-chance that the clock would operate afterward. Later, the owner left me a voicemail message stating that, since they had not done any repair work on the clock the first time (and yet they charged me just under $190 for that!), they were not obligated to warranty the clock. I understand their reasoning, but it seems awfully coincidental that a previously-reliable sprocket/rachet would suddenly fail the very first time I tried to wind it (by following their instructions to the letter). Sadly, they have little or no competition in central Ohio, so I will have to look farther away to locate a more trustworthy and skilled clock repairman.

Few days ago upfront of our 110+ YO CUCKOO CLOCK (family erloom) I find on a floor strange debris,…read morewhat later was discovered as the wooden parts of our hour hand broken in 3 pieces (obviously from old age, very fragile)! I contacted our old German clock repair shop (whom we trusted before) and they were able to fix it in just few days! Thank you for a great job!

Brought our clock to their shop, it stopped working Took it apart and showed hubby and I where…read moreparts are just worn out... it's a 50 year old clock!!! Very nice people, were very friendly and kind. Our beloved clock is done.

I have worked with Jon, the owner, over the past 2 years for several complex clocks. His knowledge…read moreof clocks is amazing. He is always professional and personable. He is punctual and detail-oriented. He does a wonderful job, and his prices are reasonable. I rarely write reviews, but I believe Jon deserves a good one!

***an update to the last update.... I've taken care of this clock NO differently than in the…read moreprevious 45 years that I've had it. At this point, I can't even keep it running! The time is off, and the chime sounds horrible. So sad!

Matt did a super job on my mother's 100 year old German wall clock. He disassembled all the gears,…read moredegreased & polished all the gears and installed new bushings.... it's ticking, chiming and ready for another 100 years!

Matt did a great job with our German Grandfather clock. He was able to get the doubd working again…read morewith some specialty oil. I would recommend to anyone with an antique clock to hive him a call. Not many clock repair businesses make house calls, he was well worth the service call.

Their great have wonderful selections of things I believe I bought clock once ago services are…read moregreat staffs friendly good atmosphere their great for community

From the owner: Our company services and repairs clocks of various types and styles, including wall, mantel,…read moregrandfather and modern battery clocks with a special emphasis on antique clocks. If you have a clock that has "Ticked its last tock", we can give it a new lease on life. We offer free estimates with full descriptions on the repairs needed and will even make house calls on larger clocks.

I had two clocks repaired and they did a great job. Good clock repair businesses are hard to find…read more I'm glad I found this one.

From the owner: Timepiece Clock Repair specializes in expert clock repair services and has proudly served the…read morecommunity for over 45 years. With a dedication to precision and customer satisfaction, Timepiece Clock Repair brings timeless craftsmanship to every piece, ensuring your treasured clocks are restored to their optimal condition. Whether it's an antique family heirloom or a modern timepiece, trust in our experience and expertise for all your clock repair needs. Due to a recent overload of clock repair needs, at this time we are only able to repair electric and quartz clocks in the shop (by Appointment Only) and perform in-house grandfather clock repairs.

4/23/05 new movement the clock was a howard miller--the new movement was not "howard millier" it…read morewas not--sounds awful--awful was told it was "lied too" --rip off--was never made right

Great service, and an even better person…read more Repaired a clock that means SO much to my amazing wife and I. Thank you very much! The only place to go around this area for clock service.

Jennifer was such a great help today when we visited her shop in search of repair services on a…read moreBulova Anniversary clock. Alas, the parts for this 20th century timepiece are not available on the current market. But Jennifer took the time to check several options for us. We will certainly recommend the Waynesville Clock Shop to anyone in need of clock repair. Customer service is superior.

From the owner: We are the third owners of the historic Clock Shop in Waynesville! We are keeping the tradition of…read moreclocks and clock repair alive.