Horrific scam of a place. Avoid…read more Access code given, didn't work, place is never staffed. Cancellation didn't stick (even though I got 3 emails), and they're claiming a balance for a unit I never stepped into.

when I originally got this unit, the reviews were higher and when I asked the male manager about…read morethe safety of this location - he/she (both) lied and said they have had no breakins. I got a unit to place my sisters items in there after her passing and that unit was broke into 3x in 1 week. When certain things are said by the staff and are done, you have to wonder who is actually breaking into these units. I dont trust them, the girl was rude and lied to me multiple times so it is hard to trust her. The male manger appeared to be nice, but when a facility you are paying to keep your stuff safe, allows break ins and does nothing to improve the location then you have to look at the overall company and say - Cubesmart is at fault for these breakins. The units are in a dark inside a facility where the lights dont work at night, the main door to enter is broken and you keep getting excuses as to why its still not fixed. The main gate was broken into and they placed a concrete barrier on the broken fence and never fixed the fence. Was like that for over a year. DO NOT USE THEM! SERIOUSLY. I almost put my sisters ashes in there, but a friend was kind to take them home, so I can disperse her ashed properly. We moved her things in their during the Covid break out, I live out of town/country and most of it is now gone, all stolen. They would not contact the police to inform them of a break in at their facility of the damage they received. I called and while talking to them, I understood they did not cooperate with them as they would expect.

Hey, J here. My grandma rents a unit from here to keep her stuff inside and the service is top tier…read morewhen we need to save money! I was surprised firsthand how helpful the workers here were doing a good job helping her out. Thanks guys!

the worst storage ever I'm so mad at myself for even getting a storage with them... they lied and…read moretried to overstock my payments and kept saying they told me about it but never did because I was asking specific questions! they locked my storage and keep calling me but keep adding money that should have never been added this storage is crazy you can not trust them with your bank or stuff please do not get a storage with them!

Don't take a chance with this company. They can't be trusted with access to your bank authority…read more We constantly had to deal with their management headquarters in Texas, while we rented in the Columbus, Ohio market. This is a wannabee national company buying locations around the country. They overpay for their real estate, and then immediately push tenants for aggressive and frequent rent increases. Figuratively speaking, they deserve to choke on their money. The local managers are compromised by their national headquarters. It's not worth it. This is another headache you don't need.

Well, well, well... something must have changed here recently because my experience was…read moretop-freakin-notch compared to what these other reviews are saying. I reserved a 10' moving van for a few hours on a Sunday because I was getting a new bed. I needed the van to transport my old bed to a family member and my new-to-me sleep number bed from another family member to my place. A little while after I made my reservation online someone called and said my pick-up location needed to be changed but it was a short distance from the original one, so no biggie. Thanks for being so attentive. I arrived right on time and was able to park my car for the afternoon on the street for free. The gentleman that set me up with everything was nice and thorough, explaining all the ins and outs. They sell everything you would need to move inside their small retail shop. I grabbed two mattress sleeves for the beds, forgot them on the counter, and they were nice enough to refund me for them since I was already on the highway. I had absolutely no problem with the truck and checking it back in and getting a receipt was a breeze. For four hours, it was around $65, which I considered to be fair. Overall, I wouldn't have any hesitation to rent from here again.

Be prepared for grudging and painfully slow customer service, especially from general manager who…read morecould not care any less. And I was the only customer in there. Also know that they don't accept the U-Haul promotions and pricing that are listed on the U-Haul.com website, including promotions listed for this location on Parsons Avenue. I even tried to show him the price listed on u-haul.com website on my phone but he didn't take the small effort to even look. The general manager said, "those prices and promotions are set by U-Haul Corporate and we don't do that." Better yet: drive out of your way to do business someplace else and avoid the aggravation.